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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 201 reviews

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Rating by feature

  • Value

    Rating 3.6 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

72%would recommend to a friend

Customers are saying

Customers enjoy the Nighthawk AX4 router's ease of use, range, and performance, with many praising its strong signal and broad coverage. However, some users experienced challenges with the setup process and reported issues with the app and occasional connection problems. Positive feedback frequently highlighted the router's improved range and speed compared to previous models. The Wi-Fi 6 capabilities were also a selling point for some customers looking to future-proof their network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 201 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for streamers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router for its price works well with all my devices. Very easy to setup and the app works great as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's ok to start out with

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a cheap wireless router to start with and wanted to upgrade to this one. It's an ok router but eventually ended up not living up to my expectations rather quick. so i went with a different brand, the amplifi HD that I've got instead I like a whole lot better. the amplifi is a bit more expensive It's worth every penny !

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Defiantly recommend consistent speed all they the house 2 story house

    I would recommend this to a friend
  • Cons mentioned:
    Setup

    Rated 1 out of 5 stars

    Very Poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    set up took numerous tries to complete, the Android app failing most often. Set up was easier using the webinar face from a network cable computer, rather than using the phone app. had to factory reset it more than once, and open a support case because it would not save any settings. Once it was finally set up and working, it requires a reboot every 6 to 7 hours or all connected clients have no wifi. and rebooting takes 10 minutes minimum, it's not a quick reboot at all. This thing is so drunk, I wake up every morning and every device I have is disconnected from the network, with a Wi-Fi error. Google Pixel, Surface Book, iPad, nest, everything just disconnects from this Wi-Fi router if it is left on for more than 5 to 6 hours.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    was easy to install great directions

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great would recommended for everybody easy to install has a lot of links

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For me this is the number one device for an entire home with multiple floors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for whole home wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, the directions that came with the unit easy to follow.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi 6

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good wifi 6 is great glad I changed coming from google wifi

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great router and very easy to set up and the app works great!

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Have good coverage in my house and outside.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not sure if it cuts or the internet does

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not sure if it cuts or the internet does, cause the internet stops working every now and then

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Nice router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick to setup, plenty of range and throughput for an apartment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked Metgear up and entire house even basement has access.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great grab!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome and helped with the internet big time for business!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Super easy set up via app/5GHz not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid choice for a router. It didn’t take me very long (maybe 20 minutes) to set up my wireless network on this router. However I did not love that the 5GHz network is not as fast as the 2.4Ghz network from the same distance (about 10 ft from the router).

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome. Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds all over the house. I really enjoy this item.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Replacing old router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new router was easy to set up and works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to setup and works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my parents who live in a house that is terrible for anything wireless. After trying several products, they finally have Wi-Fi signal throughout their home. While their demand for Wi-Fi is low (laptop, TV, and cell over Wi-Fi boost), this met their needs and fixed a very frustrating problem for them.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great router. I just have 1 issue with it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great router. Only issue I have is that I have to keep turning it off and back on daily. The WiFi or internet seems to turn off at least once per day. I need to call Netgear Support to see if they can help with the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and very long range

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to replace an older Netgear router (so I could move that one downstairs for better coverage). Think I've only had to reboot it twice in a year (pretty good for a router) every other issue can be blamed on spectrum.

    I would recommend this to a friend
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