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Customer Ratings & Reviews

NETGEAR - Nighthawk AX4 4-Stream AX3000 Wi-Fi 6 Router - Black-Front_Standard

Customer rating

Rating 4 out of 5 stars with 50 reviews

72%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 50 Reviews
  • Rating: 4 out of 5 stars

    Good Router for the price

    Posted
    WesC
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll start with what I feel is good about the router. Superficially is looks good and compared to the RAX80 I feel like the indicator lights are in a better place to be seen. The auto channel selection picked a good spot where there was less interference from my neighbors and I've had issues with other routers in the past where this was a problem. Netgear's Readyshare is nice and I was able to plug in my hard drive without issue and it was immediately available. The speeds I tested were correct in 5 Ghz band but was about 2/3s the speed in the 2.4Ghz band. Without some additional research I'm not sure if that is normal or not. The guest network works and was easy to set up and the Wi-Fi password can be shared with a text (or other chat app) or QR code. The website is chock full of settings like OpenVPN, port forwarding, and the aforementioned Ready share settings. The signal strength is very good, a little better than the Google mesh i also have. Overall the good bits are good but here's some issues I find, especially when comparing it to the Google mesh network I have. The nighthawk app needs some work compared to something like Google's WiFi app. I had issues getting speed test to work and even connecting at the beginning seemed like a problem trying to disconnect from an old nighthawk that was set up. The app lacks port forwarding and doesn't feel as 'clean' as I would hope. It's hard to qualify the feeling but I prefer the flow of the Google app. The router doesn't do 2.4Ghz and 5Ghz on the same SSID which would be nice given the Google mesh I have does that. It has NetgearXX and NetgearXX-5g. Aside from these issues in my home I think if you are in the market for something with a lot of customization this could be the product for you. If you need basic stuff without a lot of advanced customization then maybe something else works, unless this is in your price point then you can just ignore the advanced options. The device doesn't do a mesh (that's Orbi) so my home floorplan works against it. Hopefully Netgear looks into the Nighthawk app and does some upgrading there and I think the overall experience would improve. I was provided this router by Netgear as part of the First Look Review Program but all positives and criticisms are my own.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Affordable Wi-Fi 6 Router

    Posted
    hardgamer
    • My Best Buy® MemberMember

    I have been using the Netgear Nighthawk RAX40 for a couple of days now and I absolutely love the coverage and speed performance it has given me over my old Nighthawk R7000. Netgear's RAX40 is designed to cover medium to large homes and it is capable of penetrating walls without breaking a sweat. The RAX40 sports an attractive design that really stands out when you first look at it. The setup process is really easy thanks to the Nighthawk App which you can download from Google Play store. The signal strength is much better than what I was getting with my Nighthawk R7000 and the latency has improved quite a bit too. I have more than 12 devices connected at all times to my router in my house and this router easily handles all of them. I have four laptops, three smartphones, two gaming desktops, two printers, and one NAS which I use to stream movies. With my R7000, I was getting around 130Mbps (download) and with the RAX40 I now get over 200Mbps (download). Pros + Attractive design + Fast speeds + Easy Setup + Affordable + Great Coverage Cons - Requires 802.11ax devices to take advantage - Not many devices available that support 802.11ax Overall, I am very happy with the RAX40 because it has eliminated all the dead WiFi spots in my house and it has also allowed me to get coverage in my patio and garage which I wasn’t able to before with the Nighthawk R7000. I would definitely recommend this to anybody who is looking for the an affordable 802.11ax WiFi router. The RAX40 will provide you fast speeds but only if you have a device that supports the new 802.11ax standard. The RAX40 is overkill for most people and it will certainly future proof you for a long time. The RAX40 will provide you will much more consistent download speds and the WiFi will be more reliable. I received this product from Netgear as part of a test and review program.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent

    Posted
    Rolldawg
    • My Best Buy® MemberMember

    Have had this router for about 4 days. As someone else mentioned, the set up isn't flawless. At first, it seems as if you have easily set up the router using the app, but low and behold, you need to reboot here, configure there. After a bit of confusing time, I managed to get the wifi active and working. Now the fun part. With the wifi working, it started to drop, and the speed no where near matched my older TP Link. I have 100 MPS with Cox, and was getting between 10- 25 MPS with this router. After calling COX to confirm my modem was active and not loosing connection, I determined it must be the router . Long story short, I had to login to the Netgear Admin login on a PC and change the IP from static to dynamic. I think the router was renewing the IP and causing the connection loss. Also, I enabled QOS. Odd that it's not set by default. Overall, now that the router is stable, the coverage is crazy good, much better than my TP Link, and even Google WiFi. I can be out at my sidewalk and get WiFi great. The speed is pretty solid. I'm averaging about 120mps. Again, I only have a 100 MPS with Cox. Would I recommend the router? Nah, there's probably better, easier routers for less. The router physically feels cheap, and low budget. The Nighthawk app sucks, 80% of the time it can't connect. Also, the app doesn't let you do advance features so you have to use the desktop.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Option for the Newest Wifi Specs

    Posted
    ldjarmin
    • My Best Buy® MemberMember

    While not without its flaws, this is the most cost efficient way to get into the newest AX/WiFi 6 in a router on the market today. Here are some pros and cons. Pro + Sleek look will really stand out when you want it to but can also easily hide in the background due to its black finish. + Fast speeds! This thing can pump out some serious bandwidth to your devices due to the newest technologies. + Set it up and forget it. Once you get it set up, it should consistently work great for you without having to futz with it all the time. The best technology works with you and for you, and this is a great example. + Cheaper than other AX/6 options. Don't overpay for the new technology. Cons - Expensive (even if cheaper than other options). You can certainly find cheaper routers if you don't need the specific features of this model. - Setup can be labor intensive; it's not plug and play. - Not many end devices (phones, computers, etc.) even support AX/6, so it may be overkill right now. So, overall I think this is a great router that will get you blazing fast speeds and will future proof you for quite a while. It may be overkill for some so take that into consideration, but if you're excited about the features in this thing don't hesitate. I received this product to review as part of NETGEAR's First Look Review Program, but the opinions expressed in the review are solely mine.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Really buggy product

    Posted
    FCifu
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's start with my Spectrum router is better than this router. I was looking for a replacement router, something stable and able to connect to multiple wifi devices, this was not it. While advertised to support up to 16 devices per channel after connecting 12 on the 2.4Ghz channel and 7 on the 5Ghz the router could not handle the traffic, constantly freezing, something as simple as streaming a YouTube video will require multiple buffering on 5G (never happened to me with the Spectrum router), from a TV next to the router! The speed was constantly changing without moving from the same place, one minute you are getting 600 Mbps next minute you are on 45 Mbps. XboxOne lost connection to the servers several times while my son was playing, again never happened to me while using the spectrum router The Nighthawk app is a nightmare, horrible, constantly freezing or thinking and never returning a result. Setting up the router took longer than expected because of the latency and lag from the Nighthawk app. I had to reset the router twice because it would not let me login into the router setup using the correct username and password. I returned this really bad router and got a google mesh router (3 pack), all my problems gone! setup took 5 min, all devices connected, no drops in the line, really good constant speed all over the house (3300 sq ft)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Extremely Easy Setup, Connection Challenges

    Posted
    luddite1
    • My Best Buy® MemberMember

    I found the setup using the app to be very simple. Everything worked flawlessly and I was up and running in minutes. So far so good. Then I started connecting all the devices in my house to the new wifi (MacBook Pro, iPad, kids iPhone 6 and Galaxy S7. No problems at all until I tried to connect my wife's HP Pavilion laptop running Windows 10. The laptop unable to see the SSID. Spent hours researching, tweaking settings, rebooting router and modem with no luck. Connecting the laptop via network cable directly to the router worked just fine, but no matter what I tried, the SSID did not appear when searching for a wifi. Very frustrating because older phones and other laptops did not have this problem. Finally I realized that had not updated the router firmware. As soon as I did so, problem solved. So just a warning to update the firmware right away and save yourself a headache.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Sudden Death Syndrome

    Posted
    PaulM
    • My Best Buy® Elite MemberElite Member

    First off I’m a big Netgear fan and am currently usIng a Netgear Orbi system which has been great from the get-go. Very fast, great coverage, no reboots, it just works. The AX4 on the other hand is a complete dog. Setup was difficult at best, very buggy, wouldn’t connect to internet or complete setup without multiple tries to finally finish. When I finally got it up and running, made a few minor changes and updated the firmware it worked OK but did experience wild inconsistency in signal strength all over and very poor range. I did test it with a Samsung S10 which does have an AX WiFi modem and while it was very fast in the same room as the router if you moved more than 20 ft. away the signal would drop off noticeably. AC clients were also slow and unreliable. Then the AX4 died after 12 hours. No led lights, won’t reset, won’t power on at all. It’s going back today and until Netgear gets it together with this router I would advise to stay far away from any purchase.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy transition

    Posted
    LJCR
    • My Best Buy® MemberMember

    We have a small office and the transition from a older router and it was amazingly seamless. We don't have an IT staff so the responsibility for setup fell on me and believe me, I'm no technology guru. Fortunately, the app makes setup a breeze. We had a few things hard wired into the previous router so it was quick thing to unplug from old and replug into new. Interestingly, the Quick Start Guide really didnt provide any setup instructions outside of "download the app". No hiccups during setup and everyone was able to see and connect to the new wifi. I did not necessarily notice a huge speed boost but that may be attributable to our mediocre ISP. The signal was nice and strong. I was concerned about the change over and it went off without a hitch. Overall a very seamless experience. I received the RAX40 from NETGEAR as part of a review and test program.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Ordered Two, Still No Connection

    Posted
    Megan
    • My Best Buy® Elite MemberElite Member

    My original router went completely dead. We picked this router up to replace it. The set up process is done through a phone app now, which wasn't very helpful since my phone completely died literally within minutes of my original router going out. There were no additional instructions on setting up through a web browser in the box. I replaced my phone and was able to get the router set up. Internet connection was intermittent despite the router reporting it was connected to the internet. I changed out my modem and cables and still had the same issue. I replaced the new router with another of the same model. We had to same issues again. I called Netgear's technical support and troubleshot the router with them for 2 hours with no luck. We are returning this and purchasing a different model/brand. I would not recommend this router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Poor

    Posted
    CmdrKeene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    set up took numerous tries to complete, the Android app failing most often. Set up was easier using the webinar face from a network cable computer, rather than using the phone app. had to factory reset it more than once, and open a support case because it would not save any settings. Once it was finally set up and working, it requires a reboot every 6 to 7 hours or all connected clients have no wifi. and rebooting takes 10 minutes minimum, it's not a quick reboot at all. This thing is so drunk, I wake up every morning and every device I have is disconnected from the network, with a Wi-Fi error. Google Pixel, Surface Book, iPad, nest, everything just disconnects from this Wi-Fi router if it is left on for more than 5 to 6 hours.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst router I've ever had to use

    Posted
    Camry2731
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had so many problems with this thing I could type a novel. From it just not giving off a signal entirely, to it endlessly flashing a red led, to weak internet speed and where it'll even give off a signal but no devices can connect to it, etc. I've exchanged this unit twice now and I'm still experiencing the same issues. At first it seems like everything will be fine, however, mess with one setting in the router and the whole thing just dies and the only solution is to completely factory wipe the thing.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the cost

    Posted
    PastramiSwamii
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this thinking it was just going to be a temporary fix. Turns out it exceeded what I was expecting. I initially thought this was just going to be another router that does the basics. Turns out this made a huge difference to my network. I now can fully reach my office and also have my wife and kids on the internet and not suck up the bandwidth. This makes sure I have enough bandwidth to keep me working and not hear the kids screaming about the internet being slow.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    EXCELLENT!

    Posted
    eekmwk
    • My Best Buy® MemberMember

    The router was super easy to set up and get going. I love the app and the ease of use as well as the various features. I previously was using an Airport/Time Capsule. I can still use the time capsule but the wifi signal strength was lacking. This router easily handles two xbox gaming systems, streaming movies and video conferencing all at the same time. Glad we made the purchase and didn't start creating holes in our walls to make a wired system.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great router, only one complaint

    Posted
    CarbenZone
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have always loved netgear products, they are very reliable and well built. Netgear is consistantly patching security risks with firmware updates. This router is no different, works better at traffic control than the AC1900/R7000 that I upgraded from. Only complaint is the box shows the router as having white lights but the lights are actually green. Also this one does not support light flashing with activity (hopefully a firmware update can fix the latter.)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wifi home ready

    Posted
    Vince
    • My Best Buy® MemberMember

    First off I love the app , downloaded to phone and all set. I have a lot of wireless devices and it found them all. Have pushed it hard for a few days now. We have wireless TV , cameras , over 15 wireless devices in our house. We are up and running fast. Kids are streaming and playing PUBG and my TV didn't skip a beat. Works good really have enjoyed the nighthawk product line. The price is right , not a ton of money for a fast router to run all the devices in your house.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not necessary... yet

    Posted
    Norcal99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this router today. At first my 1gig internet over WiFi was 600mbps+ but after the first few speed tests the speed has been all over the place. The speeds are very inconsistent(100mbps to a high of 640 and down again) compared to a consistent 420-430 on my older router(Netgear X6). Find a deal on a wave 2 AC router while this new tech gets ironed out. Maybe the more expensive ones are better but not this one. Also, coverage isn't any better than my other router. Tested everything on S10+

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Regularly drops connections - Not recommended

    Posted
    Hooliobro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The AX4 regularly loses connections with all devices, even wired ones (intervals spanned a few hours to a couple of days). I spent over three hours on the phone with Netgear tech support and, in the end, decided to exchange the router for a different model. Required a 10-minute power cycle every time it booted devices. The speed was great when it worked, but I don't consider this a functional model until Netgear fixes the connections loss issue.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup and super fast!

    Posted
    Keni
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had recently increased my internet plan that has speeds up to 100 mb and I thought my old router was doing a fine job then one day without reason my old router took a dump and stopped working. I relied on the salesman to guide me on my purchase and we agreed this would be perfect and perfect it was! I now have a much larger WiFi area of coverage and the speed on each device is significantly noticeable. I highly recommend it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great entry router into Wifi 6

    Posted
    Perezinator
    • My Best Buy® MemberMember

    This router has improved my network quality far from the isp-provided router. Download speeds are much more consistent and the wifi no longer drops out. Even though there are limited devices for the new Wifi 6 protocol, I bought this for a little bit of future-proofing. The only thing I would change on this router is the ability to set the 2.4 and 5 ghz network into 1 SSID instead of 2.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great

    Posted
    Blake
    • My Best Buy® Elite MemberElite Member

    Setup wasn't flawless and it's way too easy to accidentally turn off the WiFi if you hit the button on the top of the router after connecting devices to it. Once setup is complete and it is running, though, the router is extremely responsive and we get much better connections and faster speeds on Pixel 3, iPhone, Surface Book 2, iPad and other devices.

    I would recommend this to a friend