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Customer Ratings & Reviews

NETGEAR - Nighthawk AX4 4-Stream AX3000 Wi-Fi 6 Router - Black-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 52 reviews

71%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-10 of 10 Reviews
  • Rating: 1 out of 5 stars

    Really buggy product

    Posted
    FCifu
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's start with my Spectrum router is better than this router. I was looking for a replacement router, something stable and able to connect to multiple wifi devices, this was not it. While advertised to support up to 16 devices per channel after connecting 12 on the 2.4Ghz channel and 7 on the 5Ghz the router could not handle the traffic, constantly freezing, something as simple as streaming a YouTube video will require multiple buffering on 5G (never happened to me with the Spectrum router), from a TV next to the router! The speed was constantly changing without moving from the same place, one minute you are getting 600 Mbps next minute you are on 45 Mbps. XboxOne lost connection to the servers several times while my son was playing, again never happened to me while using the spectrum router The Nighthawk app is a nightmare, horrible, constantly freezing or thinking and never returning a result. Setting up the router took longer than expected because of the latency and lag from the Nighthawk app. I had to reset the router twice because it would not let me login into the router setup using the correct username and password. I returned this really bad router and got a google mesh router (3 pack), all my problems gone! setup took 5 min, all devices connected, no drops in the line, really good constant speed all over the house (3300 sq ft)

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sudden Death Syndrome

    Posted
    PaulM
    • My Best Buy® Elite MemberElite Member

    First off I’m a big Netgear fan and am currently usIng a Netgear Orbi system which has been great from the get-go. Very fast, great coverage, no reboots, it just works. The AX4 on the other hand is a complete dog. Setup was difficult at best, very buggy, wouldn’t connect to internet or complete setup without multiple tries to finally finish. When I finally got it up and running, made a few minor changes and updated the firmware it worked OK but did experience wild inconsistency in signal strength all over and very poor range. I did test it with a Samsung S10 which does have an AX WiFi modem and while it was very fast in the same room as the router if you moved more than 20 ft. away the signal would drop off noticeably. AC clients were also slow and unreliable. Then the AX4 died after 12 hours. No led lights, won’t reset, won’t power on at all. It’s going back today and until Netgear gets it together with this router I would advise to stay far away from any purchase.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Ordered Two, Still No Connection

    Posted
    Megan
    • My Best Buy® Elite MemberElite Member

    My original router went completely dead. We picked this router up to replace it. The set up process is done through a phone app now, which wasn't very helpful since my phone completely died literally within minutes of my original router going out. There were no additional instructions on setting up through a web browser in the box. I replaced my phone and was able to get the router set up. Internet connection was intermittent despite the router reporting it was connected to the internet. I changed out my modem and cables and still had the same issue. I replaced the new router with another of the same model. We had to same issues again. I called Netgear's technical support and troubleshot the router with them for 2 hours with no luck. We are returning this and purchasing a different model/brand. I would not recommend this router.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very Poor

    Posted
    CmdrKeene
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    set up took numerous tries to complete, the Android app failing most often. Set up was easier using the webinar face from a network cable computer, rather than using the phone app. had to factory reset it more than once, and open a support case because it would not save any settings. Once it was finally set up and working, it requires a reboot every 6 to 7 hours or all connected clients have no wifi. and rebooting takes 10 minutes minimum, it's not a quick reboot at all. This thing is so drunk, I wake up every morning and every device I have is disconnected from the network, with a Wi-Fi error. Google Pixel, Surface Book, iPad, nest, everything just disconnects from this Wi-Fi router if it is left on for more than 5 to 6 hours.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst router I've ever had to use

    Posted
    Camry2731
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had so many problems with this thing I could type a novel. From it just not giving off a signal entirely, to it endlessly flashing a red led, to weak internet speed and where it'll even give off a signal but no devices can connect to it, etc. I've exchanged this unit twice now and I'm still experiencing the same issues. At first it seems like everything will be fine, however, mess with one setting in the router and the whole thing just dies and the only solution is to completely factory wipe the thing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not necessary... yet

    Posted
    Norcal99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Got this router today. At first my 1gig internet over WiFi was 600mbps+ but after the first few speed tests the speed has been all over the place. The speeds are very inconsistent(100mbps to a high of 640 and down again) compared to a consistent 420-430 on my older router(Netgear X6). Find a deal on a wave 2 AC router while this new tech gets ironed out. Maybe the more expensive ones are better but not this one. Also, coverage isn't any better than my other router. Tested everything on S10+

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible router— daily connection issues

    Posted
    Grant
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    When it functions, the range and speed are terrific. Unfortunately, I have to reset and otherwise waste time troubleshooting on a daily basis. It persistently says you have entered an incorrect password, whether you leave it on the default password or create your own. A few google searches revealed this to be a common issue with these NETGEAR routers. Get ANYTHING else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    i'd give less stars if i could

    Posted
    queenofspades
    • My Best Buy® MemberMember

    spent HOURS trying to set up with app and tech support. didn't work. returned expensive piece of crap. also NO help number anywhere. had to reconnect my old router to get wifi to goggle BestBuy number to get help

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This is junk

    Posted
    DeeZus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Garbage router. Has an app which makes for easy setup but coverage is spotty at best. 80 mbps down 3 up on Xbox. Switched to Asus 3100 and is now 225 down and 10 up same Xbox same router location .

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible

    Posted
    SoCalMuscle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Set up was a nightmare and even after it was up and running, connection was spotty. Can’t have that working from home. But it did have great range and speed the times it did work.

    No, I would not recommend this to a friend