Customer Ratings & Reviews

I'm not sure how it gets such positive reviews. The internet is full of reports about the same problem and not just this router but most of Netgear's current line. Look it up on their support forums. In perfect conditions it CAN NOT, WILL NOT, under any circumstances, setting, channel, etc., maintain either an 802.11 AX or 802.11 AC connection on 5 GHz. It will not do it, period. You can be 10 feet away with perfect line of site. The 5 GHz AX connected clients would randomly drop performance by a factor of 100 times or just totally disconnect. The 5 GHz AC client would every so often all drop at once, along with the AX clients. Usually about 10 to 20 times per day It will for a while, and you'll be amazed at getting 900 Mbps WiFi. You'll be good for 10 minutes or an hour if lucky. 802.11 AX on 2.4 GHz does work well, but if you have gigabit service, what's the point of being limited to 100 Mbps for a stable connection on a devices that costs this much. The Web UI is also crude and slow. The app is lacking in features one would expect at this price range. Only positive is it makes for a nice Star Wars model. I'd love to act out the scene from Office Space on this device. I want the time of my life back I wasted trying to get something this expensive to actually work. I feel let down by Best Buy as most of their in-store routers are Netgear. Never again will I buy anything made by Netgear again.

The Nighthawk AX12 is great. You can use it with the standard basic features or for more advanced users there's a lot of options.

Random reboots, disconnects of lan ports, and on and on. When it worked, I saw all the promised speed including near 1g download speeds on my new iPhone. However after hours with tech support and only getting temporary fixes, I had to throw in the towel. It might have just been my specific device but for the kind of money I spent, I expected reliability. It might be awhile before I try a Netgear product again.

Bought this router to upgrade my old 10 year old night hawk that I was super happy with. However this new router keeps automatically rebooting itself multiple times a day, even in the middle of a Netflix show, do not recommend. Wish I saved the box so I could return it. Absolute junk and waste of money.

Not a bad router just didn't perform like I expected. Returned for an Asus GT-AX11000 and WOW!!

The router is fast and has nice features, however it loses the internet connection often and the worst part is that it requires a full power down and restart to connect back to the internet. I need a router that maintains a reliable connection to the internet. I had the linksys wrt3200acm it also would lose its connection from time to time. However it would reconnect on its own.

Works well with all the gaming going on in the household. I would recommend if you have multiple gamers in your house.

This is an excellent router so far. Have had no issues with it. Really enjoying how I can use LAG, to increase throughput of devices

This is a great router. I needed to add wifi 6 to my home and the phone app allows simple management features.

Replaced an earlier model of this router due to a lightning strike. Have had good luck with both.

So far it really good and strong thru out my home and no dead spots. Much better then my R9000 so far.

Setup was not easy. I'm use to the old way, 192.168.1.1 The new way is to use an app on your phone or tablet. Need I say anything else.

I so very much wanted to like this router, but ultimately I had to abandon hope of finding a solution to this router's main problem. It will randomly reboot. There are hundreds of threads online of people troubleshooting this router. Each suggesting a different 'fix' that they think might work. Upgraded firmware, reset to factory, plug into a different wall socket, plug into a battery UPS, disable this feature, that feature, blah blah blah. I tried EVERYTHING for 4 months, but eventually, it would reboot, taking the whole house offline (and we work from home). The absolute worst part, and the reason I won't buy another netgear product, was when I finally gave up and attempted to ask netgear support about it. I opened a ticket online, and they say to call within 24 hours or the ticket will be closed. So I call in, and the voice says I have to wait 24,286 minutes. 24 THOUSAND minutes. I waited for about an hour and gave up. The TLDR here is the router reboots, netgear support is unreachable, and seeing as I'm 4 months out from purchasing this, I'm out $350. Get the Asus RT-AX88U instead.

Works very well and extended the range on our Wi-Fi throughout our house

Let me say i have been using netgear for home networking for years and and my not a novice nor an expert ( I know just enough to hurt myself and out think most tech support script readers. Picked it up in April to upgrade my network along with a CM1200 modem. Was working till November, then it started crashing. Called for support and BOUGHT some more tech support to get help(warranty was done). Trouble shot and they could not so anything to get a stable connection. Got a Factory Refurbished replacement that work great for a about a month. The it started to crash OVER and OVER and OVER again. Been forced to go back to my previous Netgear router that is totally stable. It’s struggling with the bandwidth we use now with home school and work and also limits my bandwidth by half of what I pay for. TOTAL JOKE AND A WASTE OF MY MONEY SO DISAPPOINTED WITH NETGEAR AND THIS TRASH I’M STUCK WITH!!!!!!

I am very happy with this router so far I am enjoying it no problems so far

This is a great Wi-Fi system, but make sure you have proper cabling set up before hand.

Router continuously drops random devices at random times for random durations. Tech support goes around in circles and router has hundreds of complaints regarding this issue. This issue persists after exchange for new router as well. Router was purchased within last 2 months

Fast downlink speeds but be aware that it is NOT WiFi-6 certified and doesn't meet all of the required specs for WiFi 6.

Amazing speed love it best performance very stable.