Customer Ratings & Reviews
- Model:
- RAX120-100NAS
- |
- SKU:
- 6292280
Customer reviews
Rating 4 out of 5 stars with 864 reviews
(864 customer reviews)Rating by feature
- Setup4.0
Rating 4.0 out of 5 stars
- Range4.1
Rating 4.1 out of 5 stars
- Signal Strength3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers appreciate the Nighthawk AX6000 Wi-Fi 6 Router's performance, range, ease of use, and coverage. Many found setup straightforward and highlighted improvements in signal strength, enabling smooth streaming. However, some experienced connectivity issues and considered the router expensive, while others reported problems with the firmware. A few users mentioned occasional lag, though others reported no such issues.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
App is the worse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second ax12 router have had nothing but trouble the app never works shut down devices can’t restore internet service to them have to reboot it all the time also could not do a factory hard restore with tech support on the phone will be returning my second one and going with some one else
No, I would not recommend this to a friendRated 2 out of 5 stars
good, but compatibility issues with older hardware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.serious issues with older hardware, otherwise all good
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi sammyJ,
Thank you for your review. We understand that you have been having a difficult time with connectivity. Our WiFi 6 products are backwards compatible for your older connected devices. We would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 2 out of 5 stars
Did not extend my range.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No improvement from what I had before ....A waist of time and money!
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't purchase again. For being a very pricey item, the quality is terrible as the fan doesn't work correctly so it overheats and quits working altogether.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Kaam,
We would like to look into this issue with you. Please email us at [email protected] with your phone number and reference to this review.
Thank you
Rated 1 out of 5 stars
Netgear Wi-Fi Router
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bought this with my Netgear cable modem. This thing overheats constantly and have to cool it off. I gave it a chance because it was another netgear product to go along with the modem but not satisfied with it.
No, I would not recommend this to a friendRated 1 out of 5 stars
a rebooting nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device rebooted on its own repeatedly until I returned it...
No, I would not recommend this to a friendRated 1 out of 5 stars
Buyer beware
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware constantly drop and reboots nothing but junk
No, I would not recommend this to a friendRated 1 out of 5 stars
Straight disappointed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work, Wi-Fi drop, wired connection drops Netgear is no help I can’t believe I paid for something so expensive and it’s worth less.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi HenC,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance or additional resources, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Terrible router.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up, and stopped working in less than 60 days. Also the signal range is grossly exaggerated. Going to return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Tony,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
Rated 1 out of 5 stars
Never kept signal
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great concept, bad implementation. The router would need to continually be rebooted to reconnect to the ISP. Very frustrating, especially for the price. I ended up returning it.
No, I would not recommend this to a friendRated 1 out of 5 stars
Range is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I erro pro has better range than this unit. Bought this because it was wifi 6 big disappointment. I got better speeds close range with erro pro and longer range with eero. Returning 2 hours after buying going to try the google nest
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not purchase Netgear products.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchased Netgear products the have major defects and are prone to automatically rebooting. There technical service and customer support are terrible.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Paddockone,
We're sorry to hear that you are still experiencing issues with your RAX120, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Fast speeds but reboots constantly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router couldn't be found on the app to do the setup first. Eventually it showed up but would just reboot randomly when I have all my devices connected. Worthless.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BenC,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you continue to experience issues with the App, please email us your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don’t waste your time with Netgear Support
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.By the time you figure out that Netgear support is just giving you the run around and can’t figure out how to fix your issue it’s too late to return the item
No, I would not recommend this to a friendRated 1 out of 5 stars
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this and two ax8 extenders worked great for about 4 hours then I was getting 10mbps over WiFi and 980mbps wired upon further research that’s a known issue with the whole line of netgear WiFi 6 routers
No, I would not recommend this to a friendRated 1 out of 5 stars
LESS THAN 1 YEAR
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of this router, it should have lasted 3+ years at the least. 9 months only. Save your money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Typical overpriced junk
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced junk. Works when it wants to, at first it was good but now that it’s gotten some age on it it constantly crashes.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Adam,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Terrible. Not worth $500
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Big disappointment. Not worth $3 much less $500!!! Constant wifi disconnects multiple times everyday. Thank God we bought the GSP. Stay away from this one.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Herc1999,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Rated 1 out of 5 stars
Wifi dropped on this router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my wifi dropped so many times per day that i was not usable. i returned this router and got the AX8 and haven't had any issues.
No, I would not recommend this to a friendRated 1 out of 5 stars
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this did not work well for us. The wifi kept disconnecting. We spoke with customer service and they could not figure it out. Returned!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jarelle97,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with this product and returned it. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team