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Customer reviews

Rating 4.4 out of 5 stars with 984 reviews

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Rating by feature

  • Connection Quality

    Rating 4.5 out of 5 stars

  • Performance

    Rating 4.5 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers commend the Nighthawk Dual-Band AC1900 Router with 24 x 8 DOCSIS 3.0 Cable Modem for its ease of use, strong performance, and wide range. Positive feedback also highlights the reliable setup process, good router functionality, and excellent signal strength and coverage. While some found the price to be high, and occasional connection issues were reported, the majority of users expressed satisfaction with the product. The size of the unit was also noted as a potential drawback by a few customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 984 reviews
  • Rated 4 out of 5 stars

    Works great. Some issues with gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Phone, modem, and router in one. Issues with gaming. NAT 3 on PS4 constantly. Signal is strong but doesn't reach the 300mbps

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 4 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had the modem for less than 1 year. It is working as expected. One star off because we have to restart it occasionally. It gets disconnected from time to time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Have confidence!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combined router and modem in one device, plus standing vertically, saves space. The respected brand and dual band provides continual great connectivity speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great device for cord cutters

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cut the cord from Comcast cable and bought my own router for internet and phone. Simple hookup (with assist from Comcast) and so far works well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, annoyed about in store pricing - finding the pice on the shelf was very difficult as they weren't placed near their tags and the description on the tag was not helpful or easy to read. Overall great product just wish the store was better organized, or that it had the cheaper options in stock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better signal strength than the Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer shopping at Best Buy rather than Amazon, and Best Buy was kind to match Amazon's slightly lower price on this Netgear gateway. Good news: it was easy to install. Better news: its wireless signal strength is a huge improvement over the Arris gateway I was renting from xfinity. Best news: if this Netgear unit holds up, it will pay for itself in about 1.5 years, based on what I was paying to rent the inferior Arris. My sole criticism of Netgear is its web interface, which isn't exactly user friendly. That stated, it's at least a little better than the Arris's was.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Replacement Modem/ router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased it to replace one identical that I was paying monthly rental fee to cable company. it works , and it does the same thing as the other.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem/router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this router/modem combo by Netgear now for over a month and I love the speeds this is putting out. Much better than my last modem hands down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a new dual band router. This one was easy to set up. It's working great and we were pleased to find it on sale. We like the fact that there are 2 ports to plug a land line phone into.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Same as Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Essentially the same modem/router that Xfinity charges $13 plus tax per month. It will take a call to Xfinity to get it running. Performance has been solid.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Netgear dual modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Requires online netgear preregistration prior to activation. Fairly easy setup with technician assistance. Excellent speed for multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an aging surfboard modem with this. Install is easy, the web panel is simple to use and easy to set up. The extra channels are helpful for all the devices running in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased an Arris Surfboard which turned out to be faulty so returned and purchased this on the advice of our Xfinity installer, so far this is working flawlessly, so happy!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much faster than the previous router. The Geek Squad installed it and we are so very pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well for phone hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to install after removing the old Wi-Fi unit. Had a bit of a problem making the old phone lines connect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greater Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Routers suggested by Comcast did not include this one. I didn't have a clue as to what to purchase. The Best Buy staff informed me of all the pros and cons of a Router purchase. Excellent information. I was offered by Comcast to rent a Router at about $132 for the year. In two years time I would own it, instead of renting one. I went for this option in the event I cancel my two year contract. Thanks Best Buy for helping me make another excellent informed purchase. I do have to thank the informed staff for knowing the products that they sell. The Best Buy company can be proud of the people working for them. Sincerely yours, One of your loyal customers.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No issues, experience an increase in speed in comparison to the Xfinity issues device/modem. Overall, great purchase that will enable me to save on my bill over time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    High speed is here!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a techie. All I know is now I get all of my high speed internet now. My cameras aren't glitchy like it was when I used the cable company equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Does exactly what it’s supposed to!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does everything you want it to and then some! It’s network settings are extremely user friendly and make it easy for people to setup and secure their network.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great xfinity modem alternative

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this saves so much money instead of renting a modem from xfinity. Works better than the modem they provide and with the geek squad coverage, this is a must buy item

    I would recommend this to a friend
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