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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 56 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.7 out of 5 stars

  • Setup

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers express satisfaction with the Nighthawk Mid/High-Split 32 x 8 DOCSIS 3.1 Cable Modem's performance and ease of setup. Many appreciate the straightforward installation process and the modem's reliable functionality. Positive feedback highlights the user-friendly experience, including the simple setup and intuitive app. The modem's ability to improve internet speed and provide a stable connection is frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-56 of 56 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast. Very dependable. Haven’t had a single reboot since install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy, and the Nighthawk app is very intuitive. The app makes managing your home network easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Netgear Nighthawk cable modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doubled speed from 3.0 version. Works great with my Nighthawk cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Blackhawk modem review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been very happy with our purchase of the Nighthawk. It has solved a problem we had with a cable provider modem and we are very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very good. I had another old net gear product and this one is way better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. Easy to set up and run

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    high spec throttled by slow interfaces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overspec for a device that ultimately only provides GbE interfaces, requiring you to use clunky link aggratation reach potentially higher speeds.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best modem out there for speeds up to 1.5GB! Easy to install with easy instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem for spectrum gig internet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well until it stopped working and needed to return it for a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem for the price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem, Netgear Nighthawk products are top notch. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and no issues as of now and is very stable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Friendly with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t seem to work with Comcast / Infinity—troubleshooting recommendations weak

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had to buy three of these in the last three years. They work great for the first 6-8 months but then gradually start having issues with dropping the connection and the LEDs dying. This unacceptable for such an expensive modem advertised as being designed for gaming and high quality internet and hardware.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They didn’t refund me.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning this item and it doesn’t show I ever got refunded.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Expensive Garbage

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks. Super expensive and it’s already fried. Never worked well from day one and positively zero assistance to repair or replace. Save your money.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Clint,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your CM2500 after speaking with Support. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    An excellent upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in search of a reliable cable modem after my previous one began working intermittently. My research led me to the Nighthawk CM2500. Since my purchase, it has worked flawlessly!

    I would recommend this to a friend
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