Customer Ratings & Reviews

Not a techie, but I was able to install very easily and has a strong and fast signal throughout my large home with multiple smart TV's and iPads.

Amazing. So happy I decided to purchase this and stopped renting my equipment.

Very fast for connections. Use set up in many rooms. Only bad thing is it is bulky. Wish item was smaller.

The NetGear NightHawk is outstanding, no dead spots in the hosue now and speeds are much much faster!

Wow what a difference this has made on my network. I'm in I.T Field and place heavy loads on my network, With 5 computers, IP Cams, Network Storage, and Streaming Content. Tried many different routers and Hands Down this is the BEST!!

Six people in one house - iPhones, iPads, TV streaming netflix, xbox - not one complaint. Comcast couldn't solve this for me but Best Buy did with the recommendation of this product.

This router was a breeze to install and set up. It reaches into every inch of our house and beyond effortlessly and handles every electronic device that is utilized up to 18 devices. With a very well designed app for smartphones, you can easily monitor every function of the router and connected devices. There are many beneficial features with this router helping control connected devices.

I would recommend this product as it is working well and all five of my kids can use all their electronic devices without any problems. It do think it is somewhat pricey but the salesman said it would be the only router that would work for so many devices.

The initial setup was easy and the customization was great! The range is perfect for a home network.

I bought this router for my household. 3 Kindles, 2 laptops, Blu Ray and 3 cell phones and we always seem to have lightning quick data transfer and download speed even with multiple devices going simultaneously

I was very pleased with the customizable options of this router. Speed and range are great.

Fast Speed Internet. Quick downloading, easy set up with easy to read instructions

Let me begin by saying that I’m far from a tech idiot, but network programming hasn’t always been my strong point. Typically, I’d expect having to set up wireless security, changing login information, reconnecting WiFi dependent devices around my home, etc. However, after doing all of that, my wife told me she could no longer connect to a few of her friends with her Switch. We also play on Xbox with some friends who were getting our game invites, but failing to join our sessions. I did the typical web search and tried some things with no luck. This is where it goes bad. My first call to tech support goes through a non-tech support operator who verified that I actually need tech help and assigns me a case number. He also took my telephone number IN CASE WE WERE DISCONNECTED. He then transferred me to tech support, where I wait on hold for 27 minutes and the call disconnects. I waited for about an hour for a callback and went to bed after not receiving one. The next day, I called tech support back. The exact same thing happened, except I only waited 24 minutes on hold this time. Again, no callback after 15 minutes. The third and final time I called, I explained to the operator what happened and they sent me through to tech support again. 17 minutes on hold this time, but I actually got a technician who listened to my issue. He then placed me on hold again for 10 minutes while he “looked up some information”. Upon returning to the call, he had me try one thing and reboot. Again, the call disconnected with no return phone call from him. 30 minutes later, Netgear emailed me a survey to see how their tech service did. It was the worst rated survey I’ve ever given. My next step was to re-install my old router (which took 5 minutes). Within 10 minutes, we were playing with our friends again online. I also have never had to open ports or turn off firewalls to play with anyone on a console before. I certainly didn’t expect to have to do this with a gaming router. Another frustrating part of all of this is that Netgear tries to get you to buy their security software while you’re in the programming section of your router. They also sell a diagnostic tool ($39.95) to enable you to open communication ports more easily. It appears that they intentionally program their routers this way to trick people into thinking that they have to buy their software in order to get the router to function properly. The frustration with tech support outweighs the good of this unit by far. Go buy something else. If I’m contacted by Netgear before I return this unit, I’ll edit this review. If there’s no edit, then Netgear continues to verify how dead on this review is regarding their terrible service.

Great product for the money. covers the whole house and easy to use with the app.

Great range and speed. The guest option works great for customers at my restaurant.

Very robust system. Covers my whole house at 3+ bars. Better yet, it handles a large multiple of devices when all of the kids are home from school.

Great Wi-Fi. Can reach other parts of my house where the old one never did. No more lag when surfing the net or dead zones.

Easy set up. Works well, good range and nice range

I bought this to replace an aging, slow router. Setup was easy and the performance has been much better than my old equipment.

This was an online order with store pickup and everything went well. This device was a replacement for an older router which had worn out and wasn't working well. Setup on this new router was relatively easy but the process for resetting the password was not obvious. Contact with the manufacturer cleared things up. This device has given me better coverage in the house.