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Customer Ratings & Reviews

NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 5705 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
instructions
  • Rating: 5 out of 5 stars

    Easy set up

    Posted
    Vicktor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy, other than making sure to change your WiFi setting on your printer, not included in instructions

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great upgrade

    Posted
    Jski
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I checked reviews on other routers and this one fit my needs. Setup was a little difficult with no clear instructions for each process from allowing other devices access to setting QOS and priority for your devices. Even with the sketchy instructions, the help section for each area you are working on does help.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nighthawk

    Posted
    Rmwill1101
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Instructions could be a little clearer. Decent performance, but didn't notice huge upgrade. .

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great router. Installation a bit frustrating

    Posted
    Norm
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Router is great. It is the software to get it up and going that was a little fuzzy, the instructions weren't the best.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    WiFi coverage throughout the house

    Posted
    Wolfman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Replaced a Netgear N600 that was struggling to provide streaming to the most remote locations in the house. Performance with this router is much improved. Only issue was a more complicated setup than I expected with Setup Wizard asking questions about access points and gateways that I wasn't sure how to answer. The 191 page manual (downloaded PDF) can be too technical for the average Joe.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult setup; unreliable

    Posted
    CWOJKS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have extensive experience setting up wireless routers and have never encountered such complexity as I have with this router. I ended up calling the help desk and after waiting ~30 minutes, the help desk person talked me through a setup that was unusual and not documented in the instructions. Other issue is our devices took a very long time (15-60 seconds) to connect to the router with a few devices taking 2 minutes. I returned it and purchased the ASUS 3100 which was very easy and connected < 2 seconds.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Performance

    Posted
    Coop127
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    First unit failed to install per instructions. Exchanged for new and it installed easily. Software is easy to use for personal configuration changes. I stream from Netlix, Amazon Prime, AppleTV and have not had any problems obtaining high quality video, even 4k to stream smoothly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Difficult to setup

    Posted
    Trike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After taking it out of box and reading instructions, I was unable to set up following instructions. Tried several times to reread instructions to see if I missed any thing. After 3rd unsuccessful attept, I called Nextel for assistance. After the first person couldn't help me, they bumped me up to the next level. Next level was unable to remove my original AT&T WiFi login from router, so it was left on with new router.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great device!

    Posted
    SPDXTC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am not a IT guy, but I got this working in about an hour. Great range! Only issue was the manual could be better. Had to call for an explanation of a flashing amber / white LED, that was not in the manual. The tech support took about 15 min to get that answer.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This worked Great out of the box

    Posted
    blupkwy3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This worked great right out of the box-I gave it 5 stars however to use the extra 2 fastest "channels" of this router,you will have to look it up on the net, as the instructions are not that good You will get the regular "channel" "netgear89" right out of the box (by the way they say the password at unboxing is "admin" for user and the password is "password" This is the password for the router but not wifi. Do not confuse that with the wifi password which it assigns automatically. "admin" and "password' will not get you set up on wi-fi. for your phone or other wifi devices. Follow the website noted in the instructions (Something like "routernetwork.org" or something like that and once there you will find your wifi passwords and names of for all 3 "channels." @@@@@@@ Mr Burk

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice router, okay support

    Posted
    GBWOrld
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Now that I have everything set up correctly, the router is wonderful. It has enough strength to completely paint the house in a wifi signal and I get decent download strength from everywhere I might want to get online. It is also nice having multiple bands with the number of devices we have running at any one time. My only negative is figuring out how to set up legacy devices so they do not dump offline was a pain. There is no real "manual" to solve this type of problem and netgear support is largely useless. The solution, it turns out, is downgrade the speed on the 2.4 GHz band if you have old devices.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not worth for the price

    Posted
    Jacobs
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 50 ContributorTop 50 Contributor

    I bought this router to replace my perfectly working Asus RT-66R model. I wanted to change my router just to get bit more range in my new 2200sqft home. Prior to getting this router I have tried one of the best range extender Ampedwireless AE-20. It's range was excellent, but connection was very much degraded and struggled to get connected at times though it was set up to clone settings from original router. So, after reading few positive reviews on BBY and mixed reviews on amazon, I decided to give new Nighthawk R8000 a try. I am happy with its slightly improved range than Asus and very much disappointed with its 2.4Ghz performance. I have more than 15 years of network experience and I really don't bother tech support unless until it is really out of my hand and hardware specific. Here I am trying to do a fair comparison with two routers I have (Asus & Netgear) + sign means "better" and - signs means "poor" Wired Connection: + RT-66R has excellent wired connection which works at par with Motorola SB6141's consistency - R8000 has fair wired connection with slight consistency issues. Wireless 5.0 Ghz: + RT-66R has excellent consistent connection + R8000 has excellent consistent connection as well at full speed by ISP Wireless 5.0 Ghz Second Connection: - RT-66R Not applicable (does not come with this feature) + R8000 excellent connection with full speed by ISP's Wireless 2.4 Ghz: +RT-66R has excellent connection with 80~Mbps out of my actual 120~Mbps ISP feed at channel 6 with 450 Mbps capability. - R8000 is a complete failure in terms of 2.4Gh network I have tried all available channels and found it degrade my 120~Mbps connection 1-14 ~ Mbps At this point I called customer service and it sounded like they kind of aware of the issue. With minimal trouble shooting and changing the channels to their recommended channels (01, 06, 09 & 11), there was no improvement. So they asked me to degrade from 600Mpbs to 289Mbps and it started working. So technically now their claim of 3200Mbps became 2911Mbps. Access Control: + RT-66R has fairly good access control capabilities. You can schedule what time of the day each device can access the internet. This feature is important for me as I found it is very useful with kids on top of parental control settings. - R8000 access control only let you allow or deny connecting a particular device. You cannot decide what time it should be able to connect. - Major drawback for me. Parental Control: - RT-66R has poor parental control settings, but with an option to point DNS to OpenDNS we can achieve better parental control settings with their FREE offerings. +R8000 - also use OpenDNS but with dedicated service assigned to netgear so that you can add bypass account also which can't be done with OpenDNS free account. This is the only additional benefit I found with this router so far compared to RT-66R. VPN: + RT-66R is also able to use OpenVPN with mobile access with their free App. I was abe to access local network using iOS and Android devices with no issues. -R8000 - did not bother to check as soon as I read that it does not support mobile devices using same OpenVPN platform. LED Control: - RT-66R - Not applicable (missing feature) +R8000 - very useful feature if you have your router in bedroom or other place you don't like lot of flashing lights. Can be accessed via web GUI and with a dedicated hard button at the rear of the router. USB Storage and Cloud access: +RT-66R allow you to create a personal cloud with your router with AiCloud application. I am able to enjoy my music and movies over AiCloud on the move. - R8000 - could not find any documentation about cloud access. Only information I found is about ReadyCloud and it is dedicated to Netgear NAS only. Another major setback for an expensive router. Web GUI: Though Netgear has a simple interface and easy to follow GUI, it lack modern look and feeling. I like Asus GUI better. Customer service: + Asus- Never had to call them. No subscription fee, 24/7 free support (as far as you are within product warranty). - Netgear - Though I received prompt customer service when I called, it was shocking to learn that the phone support is only available for 90 days of purchase, then you have to pay PREMIUM subscription to get phone support. CONCLUSION: I have thoroughly tested all important feature that I need. Rest of the features are generic to me and I am not bothered much about them. I am sure this router with Dual 5.0Ghz network will be very useful for those who have new wireless devices. For me I have a lot of devices that depends on 2.4Ghz frequency such as smoke detectors, thermostat, laptop that connects to NAS for backup etc. and degraded and unreliable 2.4Ghz network make it absolutely worthless considering the amount I spent on this router. I am seriously thinking to take this back to the store. I don't see any point in spending almost double amount of money to get a couple of benefits and a lot of drawbacks and pay for a premium to get their phone support if needed to an overpriced product. I would not recommend this router at its current price and it is unable to meet its original claims and comes with a premium phone support after 90 days.

    No, I would not recommend this to a friend