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Customer Ratings & Reviews

NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 5705 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 90 Reviews
  • Rating: 2 out of 5 stars

    Not worth for the price

    Posted
    Jacobs
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 50 ContributorTop 50 Contributor

    I bought this router to replace my perfectly working Asus RT-66R model. I wanted to change my router just to get bit more range in my new 2200sqft home. Prior to getting this router I have tried one of the best range extender Ampedwireless AE-20. It’s range was excellent, but connection was very much degraded and struggled to get connected at times though it was set up to clone settings from original router. So, after reading few positive reviews on BBY and mixed reviews on amazon, I decided to give new Nighthawk R8000 a try. I am happy with its slightly improved range than Asus and very much disappointed with its 2.4Ghz performance. I have more than 15 years of network experience and I really don’t bother tech support unless until it is really out of my hand and hardware specific. Here I am trying to do a fair comparison with two routers I have (Asus & Netgear) + sign means “better” and – signs means “poor” Wired Connection: + RT-66R has excellent wired connection which works at par with Motorola SB6141’s consistency - R8000 has fair wired connection with slight consistency issues. Wireless 5.0 Ghz: + RT-66R has excellent consistent connection + R8000 has excellent consistent connection as well at full speed by ISP Wireless 5.0 Ghz Second Connection: - RT-66R Not applicable (does not come with this feature) + R8000 excellent connection with full speed by ISP’s Wireless 2.4 Ghz: +RT-66R has excellent connection with 80~Mbps out of my actual 120~Mbps ISP feed at channel 6 with 450 Mbps capability. - R8000 is a complete failure in terms of 2.4Gh network I have tried all available channels and found it degrade my 120~Mbps connection 1-14 ~ Mbps At this point I called customer service and it sounded like they kind of aware of the issue. With minimal trouble shooting and changing the channels to their recommended channels (01, 06, 09 & 11), there was no improvement. So they asked me to degrade from 600Mpbs to 289Mbps and it started working. So technically now their claim of 3200Mbps became 2911Mbps. Access Control: + RT-66R has fairly good access control capabilities. You can schedule what time of the day each device can access the internet. This feature is important for me as I found it is very useful with kids on top of parental control settings. - R8000 access control only let you allow or deny connecting a particular device. You cannot decide what time it should be able to connect. – Major drawback for me. Parental Control: - RT-66R has poor parental control settings, but with an option to point DNS to OpenDNS we can achieve better parental control settings with their FREE offerings. +R8000 – also use OpenDNS but with dedicated service assigned to netgear so that you can add bypass account also which can’t be done with OpenDNS free account. This is the only additional benefit I found with this router so far compared to RT-66R. VPN: + RT-66R is also able to use OpenVPN with mobile access with their free App. I was abe to access local network using iOS and Android devices with no issues. -R8000 – did not bother to check as soon as I read that it does not support mobile devices using same OpenVPN platform. LED Control: - RT-66R – Not applicable (missing feature) +R8000 – very useful feature if you have your router in bedroom or other place you don’t like lot of flashing lights. Can be accessed via web GUI and with a dedicated hard button at the rear of the router. USB Storage and Cloud access: +RT-66R allow you to create a personal cloud with your router with AiCloud application. I am able to enjoy my music and movies over AiCloud on the move. - R8000 – could not find any documentation about cloud access. Only information I found is about ReadyCloud and it is dedicated to Netgear NAS only. Another major setback for an expensive router. Web GUI: Though Netgear has a simple interface and easy to follow GUI, it lack modern look and feeling. I like Asus GUI better. Customer service: + Asus- Never had to call them. No subscription fee, 24/7 free support (as far as you are within product warranty). - Netgear – Though I received prompt customer service when I called, it was shocking to learn that the phone support is only available for 90 days of purchase, then you have to pay PREMIUM subscription to get phone support. CONCLUSION: I have thoroughly tested all important feature that I need. Rest of the features are generic to me and I am not bothered much about them. I am sure this router with Dual 5.0Ghz network will be very useful for those who have new wireless devices. For me I have a lot of devices that depends on 2.4Ghz frequency such as smoke detectors, thermostat, laptop that connects to NAS for backup etc. and degraded and unreliable 2.4Ghz network make it absolutely worthless considering the amount I spent on this router. I am seriously thinking to take this back to the store. I don’t see any point in spending almost double amount of money to get a couple of benefits and a lot of drawbacks and pay for a premium to get their phone support if needed to an overpriced product. I would not recommend this router at its current price and it is unable to meet its original claims and comes with a premium phone support after 90 days.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Looks Cool, but kinda Sucks :(

    Posted
    djaythekidd
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this router because my old router weren't working so well with the size of my house and the amount of devices that used them. I figured with so many good reviews and the features it boasts this router would be a shoe-in, and provide awesome internet speeds and excellent signal throughout my house. Unfortunately, I was wrong. I am not too sure if the issue lies with the router itself or my ISP, but the connection is really slow most of the time and the signal strength is that of a lesser router (router). Even with two wifi range extenders (one TP-Link RE305 [AC1200] and one Netgear WN3000RP [N300]) the connection is still poor. Many times throughout the day, the routers connection to the internet (or ISP's modem) will just fail without warning and leave the house without a connection for a few seconds to a couple of minutes. Once, so far, I've had to factory reset the router because it would not connect to the internet at all and it kept restarting on its own every time it fully booted up. I give this router two stars because 1) it looks cool; 2) when the connection is working and the speeds are high, THE SPEEDS ARE HIGH; & 3) the Systems UI and the app are very cool and easy to use. Hopefully, I will be able to figure out what the issue is and be able to fix it, then update my review based on my findings, but until then... i will probably have to wait 3 minutes for this review to post. (:

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Probably going to return

    Posted
    Allen
    • My Best Buy® MemberMember

    My ASUS router died the other day, so off to BB I went. Wanted a dual band at a minimum which could support several devices and home automation. Looked for "easy" setup, maybe app enabled also. Settled on the Blackhawk for what appeared to be a great deal (got 15% off for trading in non-working ASUS also). Got the Blackhawk home and set-up. I have 2 kids that I monitor and set there hours they can access the web (kids today need to get away from screens). So I find out that during the set-up of this Blackhawk, I can't access the parental controls in order to limit certain device's access times, I can only blanket everything. In order to have access to these "advanced" features, you have to pay Disney Circle $5 a month!! Seriously?? I just spent $200 bucks on a router, and I can't even use the features that are standard on other routers? I have to create accounts on a 3rd party app, and pay extra every month? Ridiculous.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Bad customer service

    Posted
    NashvilleBrian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had purchased the previous version Nighthawk, but after a year and a half it died. I tried to call customer service and they will NOT speak to you about your product after that year is up. I was flatly told to go to message boards and figure it out. As upset as I was, I also have the Netgear extender already set up and use Netgear WiFi adapters. So I reluctantly purchased this item even though Netgear made me pretty angry. If I hadn't already had the other items I'd have probably purchased ANY other brand just on principle. I just felt like I didn't want to mix brands and end up with compatibility issues or more complex problems with customer service, since everyone likes to blame other components you might own. Example: When dealing with tech support Netgear likes to blame it on your ISP modem, and when you call comcast, they like to blame it on your router. Add a few more companies in there and you're really never getting to the bottom of anything when problems arise. Bottom line, Netgear sucks, but I bought this product anyway. I guess they win, but I'm not saying anything nice about them.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Was disappointed

    Posted
    scorpiodsu
    • My Best Buy® Elite MemberElite Member

    I have the Nighthawk C7000 so I figured I would try this as I am seemingly adding more and more wifi devices to my network and wanted to run my own cloud storage, I wanted to kind of "future-proof" my equipment. Initially excited about the tri-band but ultimately disappointed. The signal reach in my house was less than the C7000. I know the C7000 has longer antennas but you would thing with 6 antennas on the C8000 vs the 3 on the other would be more than enough. It wasn't. Also, the smart connect didn't do a good job in moving devices around to the appropriate bands. The C7000 does a much better job moving my device to 2.4GHZ when it's too far away and then back to 5GHZ when I can get a stronger signal. The C8000 kept me on 2.4GHZ, so it caused weak signals in certain areas on my home. As of now the only things I can say about this device that's better than the C7000 is both USB ports are on the back so makes it more convenient and a cleaner look to use rather than having wires running from both the front and back of your router. Other than that, sorely overpriced for performance degradation.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Many downsides

    Posted
    papermaven
    • My Best Buy® MemberMember

    Bought this because it was hyped to have great range and speed. Replaced a Linksys EA4500 that died. This cost about 3 1/2 times the Linksys, and it gave me the exact same range in the house, and I certainly could not tell the difference in speed. I have been a long time Linksys user, and I depend on Remote Desktop to connect from office to home, and back. I have set up many Linksy routers for the same purpose, and I have only had a problem if I DID NOT PUT IN THE RIGHT information. I checked and double checked this, but it would not work. Finally, I connected via CHAT with Netgear tech support. After 3 hours with two different support people, I came to the simple conclusion that I knew more than they did, and it still would not work. I then got a new modem/router combination from Comcast Xfinity, hooked it up, set it up with port forwarding, and it worked perfectly and immediately. Bottom line: NOT WORTH THE PRICE, and their TECH SUPPORT STAFF IS CLUELESS. Best Buy was great at taking it back, another reason to shop Best Buy.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    NO RF power levels adjustment

    Posted
    multicast
    • My Best Buy® MemberMember

    To my surprise, some of the published specs on this router are abysmal. Some of the people involved in the development and marketing definitely dropped the ball here. As for today, the mobile Genie app does not work with the router. Neither the parental control feature. Statements about features as “powerful amplifiers” and “high performance antennas” does not give any details about the unit. And the thing that pushed me to write this review is that there is no way do adjust RF power levels. So in other words if you are in an RF environment with multiple APs in order to customize the RF coverage, there is no way to decrease the power levels in order to mitigate possible interferences or adjust coverage based on specific needs or configurations. This is a very basic feature that is widely included in most of the wireless routers & AP, but not in the R8000. Disappointing. Update the firmware please and get the right people involved in the development.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Unreliable

    Posted
    rhunrunner
    • My Best Buy® MemberMember

    I purchased this router to replace a 4th Gen Time Capsule. I was hoping to get better range and throughput. My desktop PC has an AC card, and I did notice a faster connection. However, I've run into numerous issues connecting with devices on the 2.4GHz band and will be returning the router. I use RDP to connect from my desktop PC to my work laptop (both on my home network). This allows me to use the 3 monitors that I have connected to my desktop with the laptop without having to switch cables around. The Netgear router frequently disconnects the session. When connected, I get significantly more lag than I did with the Time Capsule. This occurs regardless of whether my PC is connected to the 5GHz or 2.4GHz bands. I've also experienced issues streaming music and videos to my Apple TV which I didn't experience before.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Plan to return

    Posted
    TheMom
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had netgear routers before and they were very good. We outgrew that router though and I’ve been leasing an off brand router from the telephone company. I have wanted a Nighthawk router for a while and when I saw it was on sale for Christmas I bought it. I couldn’t get it connected to the internet and had to call support. She was very helpful and was able to get it connected easily. But it is unreliable. We’ve used it for a couple weeks and we are not pleased with it. I’ve rebooted twice this morning already. I am so disappointed in this router. I’ve decided today that I’ve had enough and I’m going to return it. I’m giving it 2 stars because when it works, it is fast.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    my first bad experience

    Posted
    Technerdnik
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using Netgear router for 13 years and this one is the first time i have had a bad experience with one, I recommend Netgear to anyone that asks what i recommend, but this router i have to tell people to avoid it.. I have a complex setup and my r7000 handled my setup much better than this r8000 does. the r8000 can only go a couple of days before device start saying they have no internet connection and i have to reboot it to correct the issue. having UPNP crashes the router so everything connected to it (wired or wireless) get disconnected and it needs to be rebooted. I have updated to most current bios also.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works some what?

    Posted
    Blah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Okay speeds are fast I mean fast that is the only good news. Bad: Security is a joke if you block webpages some can still be accessed even without a vpn. The parental controls are even worse requires a third party dns account that you have very little control over. Basic mac filtering works unless you have a wifi extender the router sees that same mac you blocked but because it is on a extender it will not block it. The session log or system log is a max of one hour. BUt the biggest thing is there is a major security risk with this router look it up on there page. With all these issues on top of having to reset once a week I am returning it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Wished it was better

    Posted
    ElectroGeek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I replaced my Netgear R7000 (AC1900) with this router. The idea of two separate bands at 5G was a good idea, but one of the bands always seems to drop to less than 1 MG/S download speed continuously no matter how I change band settings. I never found this problem on my old AC1900 router, and I am actually using it as the Wireless Access Point (only after discovery the issue) for other members in the household because its wireless signal is very reliable. Prior to adding the access point, I was using the same channel settings as on the other router. I can replace this one with my 1900, and all problems go away. What's happening to Netgear?

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Having an issue with my router

    Posted
    Campy32

    I purchased this router 2 days ago. It was very easy to set up and is working well. However, I do have one issue that I haven't been able to resolve. I cannot connect my Direct TV service to the internet. The Direct TV box is in my basement. I have a NetGear EX6200 extender that will connect to the router but the signal is not strong enough to make the Direct TV connection. I called NetGear support this morning and waited on hold for 45 minutes. After waiting this long period of time I was in the process of being transferred to a representative but was disconnected. Very frustrated.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Crap router and customer service

    Posted
    Maverick
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well where should I begin. Bought this router thinking it would have great features on it. Should have listened to the best buy employee and picked up another brand they recommended. The router stopped working 6 weeks after purchase. Netgear stated it was a bad unit and sent another one which was used. That one stopped working as well. There customer service rep could fix the problem only if I paid them 100 fee to fix router software. Since then it has worked ok, but not worth the cost.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Difficult setup; unreliable

    Posted
    CWOJKS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have extensive experience setting up wireless routers and have never encountered such complexity as I have with this router. I ended up calling the help desk and after waiting ~30 minutes, the help desk person talked me through a setup that was unusual and not documented in the instructions. Other issue is our devices took a very long time (15-60 seconds) to connect to the router with a few devices taking 2 minutes. I returned it and purchased the ASUS 3100 which was very easy and connected < 2 seconds.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not quite what I was expecting...

    Posted
    Veronica
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really am not a high tech know it all but purchased this router in hopes of helping my connection in distant bedrooms and to support multiple devices. It really is off and on as far as staying connected to wifi in bedrooms. I was hoping for the price I paid to get a much more rapid connection from a distance. It works great a room away but the further I get away from the actual router, it doesn't stay connected like I prefer. I hate to be negative but I wish I hadn't spent the amount of money this router cost.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Doesn’t live up to its promises

    Posted
    BandidoBrent
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased the X6 as an upgrade from my ASUS router hoping to finally have some solid wireless ability..... boy was I wrong. Constant connectivity issues, extremely buggy firmware, a crippled built-in cloud service and inflated reception claims have left me very dissatisfied with this piece of hardware. Time to start shopping for something else....

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Works...sometimes

    Posted
    WadeHamel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this router to replace my R6250 and have daily been regretting this purchase. Most times it works as it should although at odd times it will simply drop all connections of one type or another, either Internet or Intranet. I have also found no speed increase, especially not enough to justify the much higher price over some of the other models. As this device is twice the price of the R6250 and offers no additional benefits especially lacking any speed gains, I cannot recommend this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poor wireless

    Posted
    Xeqtor
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Bought the X6 thinking it would be outstanding for what I wanted to use it for. Just myself with and XBox S and X, laptop, and my phone. The wireless worked outstanding for about a week, and then suddenly got sporadic. Losing signal throughout the day. Wired of course works phenomenally. Just wish updating the software, or resetting the router actually did something. Going to see what a new one with the replacement plan will do before I try something new.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not that great as expected

    Posted
    jaybSTL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this because I'm getting an on/off performance on my old router and surprisingly I get the same performance out of this. My iPhone 5S is connected through the 5G network and there are mornings that I would wake up with my phone not connected to the wifi network even though the wifi is turned on. The set-up is not that easy either, like everybody said as a clean plug & play thing. It took me several attempts to make it work. Overall I'm not that pleased with the product considering how expensive it is.

    No, I would not recommend this to a friend