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Customer Ratings & Reviews

NETGEAR - Nighthawk X6 AC3200 Tri-Band Wi-Fi 5 Router - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 5746 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 215 Reviews
  • Rating: 3 out of 5 stars

    I really wanted to love this router

    Posted
    Techfan
    • My Best Buy® Elite Member

    I am coming from an Asus rt-n66. I was very pleased with its performance until I had a problem connecting to it. So, off I went to Best Buy and purchased the state of the art router. First of all, the coverage is awesome throughout the house. I did not realize how awesome it was until I used the meter to measure the signal strength and throughput. After the 3rd day, I got home and the wife was upset. The 2.4 channel went down. It was down for about 3 hours and magically restored itself. I tried everything to revive it during those 3 hours but nothing worked. I tried rebooting the router, re-flashing the firmware, changing channels. Both of the 5 bands were fine along with the hardwire connections, it was just the one 2.4 that was the problem. The next day, i called Tech Support and they walked me through some things. It was solid for about 6 hours and started to hiccup. This time it was temporary and would only be down for about 1 minute at a time. Last night, it kept going up and down. This was mainly the Apple equipment. My Android phone and PC's were fine. So, at this point, I have only had the router for 6 days and I was done. I have since plugged in my old router. It is zippy fast but the coverage is nowhere as great as the Netgear. I really wanted to love this router.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Buy an Extended Warranty!!!

    Posted
    Nick

    I bought this router in December of 2016 and a compatible modem for our internet provider so we could "cut the cord" from cable TV. Being that we were new to streaming I got a hold of a Geek Squad tech and explained to him what we were trying to accomplish. On his recommendation we purchased this router and an extended warranty. As he put it, "THE MERCHANDISE IN THIS AISLE BY FAR, ARE THE MOST RETURNED ITEMS IN THE STORE". If there's a problem, you just return it to Best Buy and exchange it for a new one. Otherwise it's not a very friendly experience trying to return it to NetGear (as confirmed by other reviews). It doesn't quite have the range that our old Uverse router/modem had, but has worked well for our 1300 sg ft ranch, until lately. Over the last few months we have been dropping our internet connection at random. It started out a couple of times a week and now it's every few hours. I thought it was the modem, but after contacting xfinity and running their tests on the modem, it looks like it's the router. I'm exchanging the router today. Hopefully the problem will be solved...

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good product but setup can be difficult

    Posted
    Wattsgen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The product is supposed to be plug and play but was not. On line set up info was little help. Phone support was equally bad. The technician clearly was going from a script of procedures to try and required me to go through the steps multiple times. Only after 1 1/2 hours on the phone and me insisting on talking to another tech was I instructed to insert a paper clip in the reset hole and reset the machine to it's default settings. The problem was fixed. This should have been done after the first run through the setup procedures failed. I would recommend the product because it works fine and we get a good signal throughout the house but understand that if you need tech support the service will be poor.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    DNS included, but seems to be unreliable

    Posted
    BASTechnician
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased this Router to provide my customer remote service for their Building Automation System, but we have experienced issues with our IP Devices dropping LAN connection, and losing connection to the router from the modem. We have not completely isolated the internet connection issue to either the Router or the Modem, but or Jaces did fall off the network while we still had a connection to the Front End CPU. This router's power supply is fed from a UPS so power issues should not be an issue. It has only happened 2 so far one month in. If these issues continue I will be contacting the manufacturer.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Router, Poor Longevity

    Posted
    MrPajamas
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The router itself is fairly simple to set up with the mobile app, and has great coverage and connection. However my personal unit failed after 6 months and was replaced with a different product. Through online searches, this particular router suffers from poor firmware that fairly frequently causes the product to brick, and be rendered unusable. If you plan to purchase this product, I would highly recommend a protection plan in case of failure, as it saved me from spending another $200.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    almost heaven

    Posted
    Anotherca
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Has some glitches that I never thought would be on a $300+ router. 1. No password reliability. Cannot do uppercase and numbers. Have to dumb it down. Ssid, ok. Admin account ok, dyndns via android readyshare ok, Android USB ready share local ok, windows map drive or url, nope. Add username, nope. 2. Genie app is local only and cannot remember a device name to save it's expensive @$$. 3. Local device list uneditable like genie. 4. Cannot list or see all devices. I have 21.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good router, easy to configure

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought the router yesterday it is easy to install and configure. Have lot of configuration. I was looking for the parental control and extend my range, so I still evaluating if will solve both issues. I noticed that the circle app you have to pay monthly (4.99 as now) to use full features, what was not clear to me, so I would say that it is a cons. Also I am noticing some lag, trying to figure out if is my internet or the router. The usb sharing works as a charm, now I can easily share files between my Mac and pc

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointing :/

    Posted
    ixholla

    Had it setup in about 10 mins that was the great part. Had it going for about a week but It kept dropping the 2.4 channel to the point where I had to reboot the router. Figured I had a bad one, so I went back and replaced it. This time, it wouldn't see the Ethernet interface no matter what and the "Genie" app wouldn't come up and it kept saying that I had no internet even though I did. I exchanged it for a Linksys and had no issues. when it was up and running it was great though super signal. It could've been my network I have a complicated setup.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good coverage area, however

    Posted
    dmriverajr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had to call Netgear support. On the firmware that shipped with the router there is a problem with the 2.4 or 5 ghz band dropping. There is a list of tweaks they will make you do to make the connection more stable, which basically slows down the band. I am not entirely sure why this is an acceptable fix for an expensive product, but I am going to give it a shot anyway. I may return if it drops again. For the price I expect this thing to work out of the box with minimal config.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Very Average Router

    Posted
    mikepapp13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I purchased this router to extend the wifi coverage around my entire home, but it didn't work well enough. So, I purchased a Netgear wifi extender to go along with this new router. That was still not enough coverage to reach the home security cameras surrounding my home. I returned them both and purchased the Netgear Orbi router and satellite system and that works fantastic. The Nighthawk X6 is great if you are only drawing wifi coverage for your computers and gaming systems.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    didn't work for my application

    Posted
    ziggytails
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Its a great router with lots of features and power. Unfortunately it didn't work for my application. I went with a different set up. The structure of my house caused many dead spots. The house is older and the walls are plaster, not drywall and I think it is much harder for the signal to penetrate. I tried this with several other higher end routers with comparable power and features with the same results. I will need multiple access points to do it right. .

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Expensive and not sure it was needed in my house

    Posted
    fieldsm1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I bought this when I purchased a new house that was pretty large in terms of square feet. It was suggested by Comcast and others due to the size of my house. I didn't noticed any places that were deadspots in my house before hooking up the router. After hooking it up, I didn't notice a big difference is coverage or speed with the router. I still have it, but not sure it is needed. I"m sure everybody has a different situation, but that was my experience.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Inconsistent speeds, Bad Customer Service

    Posted
    sundancr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Speeds on this router are extremely inconsistent, but when it works, it is great. Don't expect a ton of help from Netgear customer service. I called six times about this router and was on the phone with them about two hours each time. Most of the reps had no clue what they were doing. Then, if they determine you need a replacement, you have to jump through many many hoops and then charge you 16.95 for shipping to replace their defective product.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I believe it will get better

    Posted
    JacobH949
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Wait. Unless you absolutely need this now, wait. As of December 2014 there are still irratating nits that cause erroneous network issues. We got a new firmware patch a few days ago that fixed most of them but there is still a random 1000ms lag spike when you need to fetch DNS records that aren't used frequently. Overall, I'm happy enough not to return the device but it's difficult to say this is better than the R6800 it replaced.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Still waiting

    Posted
    Mermaid
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This item came highly recommended by an associate at the Best Buy we went to. We were having lots of issues with our new 4K TV streaming movies and TV shows and it not coming through properly it was always either pixelated or jumpy. For the price that we paid for this I don’t think it was worth it I’m going to give it another week or so but it has failed to impress me Especially with the amount of money we had to pay for it.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    expected better

    Posted
    cfbas44
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    didn't spend a lot of time with it, but signal did not seem to reach any further than my router supplied by spectrum. I ended up returning, because 5g was slower than 2g connection (even two feet away from router). I did the requested resets and updates, and no improvement. and honestly, shouldn't have to do this to make it work as advertised - it should work out of the box.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Difficult to setup

    Posted
    Trike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    After taking it out of box and reading instructions, I was unable to set up following instructions. Tried several times to reread instructions to see if I missed any thing. After 3rd unsuccessful attept, I called Nextel for assistance. After the first person couldn't help me, they bumped me up to the next level. Next level was unable to remove my original AT&T WiFi login from router, so it was left on with new router.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Fast

    Posted
    Filter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a fast router/AP. Certainly more than capable of the fast speeds offered by ISPs. The six antennas are fragile. It was knocked of a shelf and fell less than 2 feat. The antennas were extended at the time and it landed on them and broke two of them. The performance, surprisingly, does not seem to have suffered. This device is definitely not as durable as onset with stumbles, but it IS fast! I am unable to find replacement antennas for it.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    A bit disappointing

    Posted
    Laokie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought this to replace a failed ASUS. Found it a bit disappointing. The wireless coverage was much better with the ASUS, especially the 5g where this one is supposed to excel. Also found that you cannot set the DHCP lease period on this, and you can with the ASUS. Logging and configuration display are also much better on the ASUS. Bottom line -- buy the comparable ASUS. On the other hand, my ASUS failed as soon as it passed the 12 month warranty.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Product but beware of firmware.

    Posted
    BABJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I returned the first unit after a week of trouble talking to Netgear. The second unit I had the same problem and noticed the problem occurred after firmware 1.0.0.110 was installed. I used an earlier version and unit worked fine. Since then I reported to Netgear and latest firmware 1.0.1.16 works great. I have great coverage. Did not give a 4 or 5 because of the initial problems I had but Netgear did fix the firmware problem after I complained about it.

    I would recommend this to a friend