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Customer reviews

Rating 4.5 out of 5 stars with 168 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 168 reviews
  • Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful, easy to set up and use. Connect more devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very simple and easy to use with the app interface. Netgear makes great products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up and install now i have wifi everywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Nowni have widi in all dead zones inside my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product, but no 6GHZ band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat product, only problem is no 6 ghz frequency. Would be awesome if it had it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Product "D", NG support "B+" for effort.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product cannot keep a constant connection. I have a separate SB34 modem. Usually daily, but at a minimum, 5 times a week, all my devices stop receiving an internet connection. We have isolated the modem and it has had constant uptime. This is purely on the router side. Netgear has been working with me for a couple months now, so I give them two stars as they are trying to help, but for this product, I don't know what the problem is, but they cannot resolve it and I have asked for them to just take it back or send me a new one. NG has not done this. It does sound like BestBuy will work with me on a return despite it being past the return window. If they do that, then 5-stars for Bestbuy. But this product does not want to work. And I have seen a lot of other people in online forums with similar complaints.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ChristopherB,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with the connection from your RBE372 after speaking with Support. When experiencing an issue with the connectivity of your RBE372 we recommend a few troubleshooting steps including ensuring your Router and Satellite are on the latest firmware v12.1.3.11, then performing a full power cycle of your Orbi WiFi system unplugging the ethernet cable to your Modem. After your RBE372 has fully come back online, please plug your Orbi Router back to your modem. For more information, please visit the following resources: https://kb.netgear.com/000068430/, as well as: https://kb.netgear.com/000038805/How-do-I-power-cycle-my-Orbi-network.

      We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 3 out of 5 stars

    Not enough range for my application

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy but the range/coverage wasn’t enough. Ended up with the more expensive Orbi 900. Would probably be good for smaller spaces

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    netgear good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product price little expensive not so easy to connect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend to anyone. Easy to install, works great with extending wifi all over house and yard.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value, but a few dollars more gets more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the ease of set up, but the overall mesh system did lack some features and overall usability in our home. I went with the TP-Link Deco series - and did find a better connection, particularly for online gaming.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried and tried but could not get the whole system to work so I had to return the item. I had no issues setting up my prior mesh system (from a different supplier)

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi KaraL,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble during installation for your RBE374 and have returned it. When experiencing trouble during installation, we recommend visiting this resource with guided instructions: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.

      If you decide to repurchase the RBE374 or any other NETGEAR product and have any issues, please reach out to us with your contact information to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Great router system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router. Easy installation. Would highly recommend the product.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to not cover as much area as our last wifi routers

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hook up was a snap and improved my internet speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Orbi is a great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is just what I needed, the salesman was very helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    NETGEAR ORBI

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The WiFi is not currently performing as advertised on the product packaging. I am working with Nextgear to try and resolve my concerns.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi LarryR,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with RBE373 WiFi not performing as advertised. Many factors can affect the performance of your Orbi Mesh WiFi 7 system. If your WiFi performance seems inconsistent, your wireless network might be affected by one of the following factors including broadcast device placement, interference from other devices, proximity to metal or heavy objects such as metal cabinet or microwave, and also which band you are connected to. For more information, please visit the following links: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US, as well as: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.

      We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 3 out of 5 stars

    Netgear Orbi 370

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would have been ok. But i ended up returning it for an Eero . Much easier installion

    I would recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Connie,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had trouble during installing your RBE373 and have already returned it. When experiencing any trouble during installation, please visit the following resource with guided instructions: https://kb.netgear.com/000061613/I-m-having-trouble-installing-my-Orbi-WiFi-System-what-do-I-do?language=en_US.

      If you decide to repurchase the RBE373 or any other NETGEAR product and have any issues, please contact us directly at [email protected] with your contact information, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 3 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t set up router yet hoping to do so very soon

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extension Wifi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a fast set up n the have downloaded the app n set it up.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Wi-Fi speeds not as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to upgrade an older Orbi system. The upgrade was suppsoed to go seamless, but I had to redo the password on everything....That is not the issue. The issue is if you have 1 wall the signal degredation is horrible. Speeds at the Modem coming into the home are 1.3Gbps and the Orbi Router (wired) is the same. That's where the good news ends. The wireless signal is horrible. I've placed the satellites in several different locations and just cannot get the advertised speeds. I'm not sure if this is just a defrective or just a bad product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not happy with Netgear Orbii

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The solution we purchased was supposed to provide better performance and speed and that has not happened. We have had multiple issues with the equipment that loses connection with the WI-FI network which did not happen with our previous system. Best Buy installed the system.

    No, I would not recommend this to a friend
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