Customer Ratings & Reviews
- Model:
- RBK653-100NAS
- |
- SKU:
- 6479678
Customer reviews
Rating 4.5 out of 5 stars with 480 reviews
(480 customer reviews)Rating by feature
- Setup4.5
Rating 4.5 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers recognize the Orbi 650 Series AX3000 Tri-Band Mesh Wi-Fi 6 System's ease of use, extensive coverage, and generally simple setup process as significant advantages. Many appreciate the improved range and signal strength, resulting in better performance, particularly in larger homes or areas with connectivity challenges. However, some users experienced connection issues and occasional firmware problems. While the system is praised for its performance and security features, the price point is a factor for some customers.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Replaced earlier Orbi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit plugged in, let me change the SSID and password to match the previous Orbi, allowing for a seemless transition.
I would recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfect, but took me a good time to set up, wasn’t that easy as I thought but once it set up, all my devices work really good. Very happy with the investment
I would recommend this to a friendRated 4 out of 5 stars
Decent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product works well. My only problem is the satellites at least in my experice dont show an indication that they are functionally working
I would recommend this to a friendRated 1 out of 5 stars
Never again.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive been using these for a year or two, in two different houses. They are turds. Constantly dropping and slower than the xfinity modem that came with the service. My last netgear modem was a drop monster too. I dont get it. No more netgear for me.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Eric,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These troubleshooting resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
- Cons mentioned:Price
Rated 1 out of 5 stars
Bad buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not effective. Not worth the money at all.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Don't do it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doss not maintain connection speeds. With 1 gig internet, I'm lucky if this thing will pull 100 mbps. It'll work for a day or a week and then mess up again. After months of calls to Netgear support and them insisting it isn't a hardware issue, they finally conceded that it was, in fact, a hardware issue. Save your money or do better. Don't make this expensive mistake.
No, I would not recommend this to a friendRated 5 out of 5 stars
ORBI
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PERFECT AND STRONG SERVICE NOW THROUGHOUT ALL 3 STORIES OF MY HOME. LOVE IT!!!!
I would recommend this to a friend- Pros mentioned:Ease of use, Range, Speed
Rated 5 out of 5 stars
Outstanding high-speed wifi for large homes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup, control via iPhone app, and high-speed internet even from satellite wifi nodes. We have 400Mbps internet and I clocked 350Mbps while connected to either the hub or a satellite node around our house. The Mesh nodes allow us to extend the wifi much further than our previous system using Wifi extenders. Netgear armor provides great protection for all connected devices as well.
I would recommend this to a friend Rated 4 out of 5 stars
Good range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only complaint is that i have to reboot the router quite often
I would recommend this to a friendRated 1 out of 5 stars
Works great, finally!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both the satellites and router required firmware updates before they would work properly. The auto update process failed repeatedly. I had to manually update them. Netgear did not make it easy to find the latest downloads.
I would recommend this to a friendRated 1 out of 5 stars
Orbi Wi-Fi 6
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NetGear Orbi 650 Wi-Fi System did not perform very well. NetGear Orbi Company support is extremely poor!!!!!!!!!!
No, I would not recommend this to a friendRated 5 out of 5 stars
Very Satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to setup. Works great. Definitely would recommend.
I would recommend this to a friendRated 1 out of 5 stars
Only worked a few weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 6 weeks into using these, and they've already stopped working.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi JamesS,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your RBK653. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Thank you,
NETGEAR Team
Rated 1 out of 5 stars
DO NOT BUY
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. It quit working 90 days after we installed it which is conveniently when product support wants you to pay $115 for product help.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi CindyH,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are experiencing issues with your RBK653, we would like to look into your issue and see what additional help we can provide. Please email us your contact information along to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t waste your money on this. This router actually reduces my internet speed. I have spent hours talking with Netgear and no solution. Not buying any Netgear router again. Garbage
No, I would not recommend this to a friendRated 1 out of 5 stars
Wish I had help
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s still not working right three weeks later and the company hasn’t been willing to resolve it.
No, I would not recommend this to a friendRated 2 out of 5 stars
Working, but very clunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 hours, Wi-Fi speed is slower than our previous setup in many spots of the house. We have gigabit service with Xfinity - some rooms get 150Mbps, some rooms get less than 1Mbps and our house is only 1700 sq ft. The app is really clunky - lots of visual defects on iOS16, firmware check fails over and over, device list fails, packaging is also made in such a way that you have to break glue seals and deftly it to open it. Not $400 quality IMO.
No, I would not recommend this to a friendRated 3 out of 5 stars
Orbi Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to set up, Instructions were not good. Support was ok but many conversations. The unit itself seems to be working fine.
I would recommend this to a friendRated 1 out of 5 stars
Waste!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overrated and non professional installation audio work done by television techs.
No, I would not recommend this to a friendRated 1 out of 5 stars
WiFi keeps dropping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve spent hours with Netgear help desk. WiFi keeps dropping and some devices just won’t reconnect. I want a new one!
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBK653, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team