Customer Ratings & Reviews

This system is fine. It often goes out but I'm not sure if that is because of where our home is located our how our home is designed.

Working great I highly recommend the WiFi signal is very strong Al over my 2500 square foot house. I would definitely buy again.

I bought this with high hopes. Easy to setup until I couldn’t find the 2.4ghz for my appliances. I called support because it wouldn’t let me log in to my orbi account. Customer service was very rude. She told me it won’t let lg in until I pay for security from them. I told I have a 30 day free trial. I can’t get in until I pay. I told her I wasn’t going to pay for security I have it with my internet service. She told me no I didn’t and if I didn’t pay I can’t use the orbi. She hung up and few minutes later, my router said it needed an update. I updated it and the router no longer worked. Very disappointed in netgear. They lost all my business. Going back to Best Buy and exchanging it for an eero 6e.

The routers were perfect for our house! I like that it has a network security feature to detect Malware.

I used to love Orbi, but their App needs to be updated.

I have used Netgear products for many years, and they have always been trouble-free. However that is not the case with this device. The support for legacy 2.4 ghz devices is poor. Setting up 2.4 ghz devices required turning off the 5 ghz band, installing the device, and then turning the 5 ghz band back on for the 5 ghz devices which could benefit from the faster speed. Sometimes the 2.4 ghz connection held, and sometimes it did not. Newer Netgear mesh systems have much more robust support for both bands, and that is where I will be headed next - or I will select a mesh network with separate SSIDs for each band.

Worst upgrade yet. My old google set up was much better. I get wifi drops on Fortnite every game almost and it’s hard wired in, also the wifi set up has the same issues for my kid. Terrible purchase.

Setup was very easy, but it still doesn't give the speed that I need. I get weak signals in my garage (mancave).

This product may be fine - but our local Best Buy could not provide installation -my attempt to install is not ideal. I’m certain that the sketchy wifi coverage issues I have with this new system is partially due to homeowner installation. I’m done with Best Buy!!

I’m thrilled with the great equipment! Now, I have a reliable network.

Standalone router was fine but the satellites did not work. They were difficult to connect and kept disconnecting every 10mins. Coverage was not 7500 sq.ft

Works great dont have problems with wifi connection Was worth the price !!!

Setup was poor. There was an issue with a firmware update not installing. Took forever for the Orbi and app to sync. I want my 4 hours back! Do not recommend. These are as reliable as the previous models.

I replaced a bad router with the understanding my Orbi satellites I already own would work with the new Orbi router. They do not and this was hugely disappointing, especially when the old router and satellites were only a few years old.

Does not give you good speed. I have 2gbps connection. It gives you upto 300 mbps.

This product is not easy to set up, we tried all the trouble shooting steps and satellites are not connecting with base router, called the tech support and they are not helpful, not recommended

I bought this product twice. Returned first one because I could not get satellite #2 to connect. (Telephone help said it was a software problem and to return). I returned first one and exchanged for second one. Returned the second one because too many people were automatically being allowed on wifi. I replaced with Nighthawk. I prefer the Nighthawk.

Terrible. Spent untold hours with three different customer service reps trying to get it set up without success. Returned the Orbi 750 to the store.

What a collosal disappointment!!! Bought this mesh system to replace my ten year old Orbi RBR50 mesh system with wifi5. Imagine my surprise when the new Wifi6 mesh AX5200 system provided LESS RANGE and LESS SPEED (almost 25% less) than the previous. I'll be returning this immediately.

after trying 2 different netgear nighthawks which are terrible , spent 2 hours on each unit neither worked right. the first one was great for 10 minutes until it did a firmware update and never worked again. So I bought the next model up. spent 3 hours to not get WiFi or internet .. sent it back and got the Orbi .. Wow so easy it did everything itself including attaching the 2 satellites. And updating . Perfect increased my speed 200% increased my range 300% .. I'm in love.. Its perfect. I can even get WiFi from my garage which is 80 feet away by using the satellites ... Netgear finally got it right.. Easy fast perfect..