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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1886 reviews

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Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the Orbi 850's coverage, setup, ease of use, range, performance, and signal strength, frequently citing these aspects as positive experiences. However, some customers express concerns regarding the system's price point and occasional connection issues. A few users also mention limitations with parental controls and compatibility with certain devices. The size of the units is another area where some customers have voiced preferences for a more compact design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,886 reviews
  • Rated 5 out of 5 stars

    Orbi OVER the Erro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend the Orbi over the Erro if you have a 4K sqft or to 5K sqft house. Especially if you have a large patio cover and more than one building. This still has desktop access so you can change your 2.4ghz and 5ghz wi-fi to link your devices before turning on the dual band again. I went through the ERRO and it was horrible customer service over a 2-hour wait to just do what their handheld app should do. They took away the desktop router access and it was a complete mess ( the ERRO).

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    To all the bad reviews... "SERIOUSLY"??

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very skeptical on making this investment based on so many bad reviews. I was looking to replace my Nighthawk Router and access point. Set up, User interface, 2.4 Devices Not connecting etc. had me more than worried at this price point. I made the leap of faith and invested in the RBK853, Router and 2 Satellites. 1 Satellite is hardwired only because its far away and my house is wired for it. The other Sat is Wireless as intended. Set up recognized this with NO issues or Questions. From the moment I opened the box and began installation set up could not have been easier. The app set up was seamless, connecting the router to my provider (XFINITY) was seamless, changing the Orbi Network to my Current Network with password…. SEAMLESS!!! All 2.4 Nest Cams, Thermostats, Smart Plugs etc. connected like a charm as long as you use your old Wi-Fi Name and Password for the Orbi. Its been a week now and no dead spots, plenty of coverage, great App controls. It definitely nice to log in to the router direct via web page 192.168.1.1 etc.….and change and adjust every setting you want. The app shows a great network map, security options, speed test, etc. etc. etc. I have a large house with 30+ devices connected and growing every day it seems. I couldn’t be happier and view Orbi as a Minimum 5 year investment. I would 100% recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My two story house with basement was creeping along on my old set up. After installing this I get consistent speed (blazing) anywhere in the house. For fun I headed outside and got about a half block away and still had a signal. Love it!! Set up was as simple as it comes.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Amazing Performance and Coverage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a large, multi-story home and a family that loves to stream, game, and generally consume bandwidth. I recently upgraded to Gigabyte+ internet service. Despite having 3 Google Wifi units I struggled with coverage and poor speeds. So I decided to see if a Wifi 6 Mesh System really afforded a dramatic improvement in performance - both benefits were essential to me - better coverage and better speed. My first attempt involved an Arris Surfboard Max Plus system. I have reviewed that separately. Suffice it to say that neither the devices nor the app were ready for prime time. After about 8 hours of working with tech support I gave up. I chose the Orbi AX6000 largely on the basis of their strong track record with previous mesh systems. Setup was easy and quick. Downloaded the app and followed the step by step instructions which were simple and clear. Had the router and satellite set up and running (including firmware updates) in about 20 minutes. I watched from the app as the 30 or so devices across the home reconnected to Wifi. Interestingly, performance was blazing to start, leveled off for a while, and the improved to blazing after a couple of hours. I'm getting amazing speeds, routinely better than 450 Mbs/s at a distance of about 20 feet from the satellite and with a wall in between. It gets even better within one room of the primary router. The system has been perfectly stable since setup. And every nook and cranny of the house and back yard have a strong signal - dramatically better than my situation before. If I had the option of deducting a half star, I would because the app has some limitations. No parental controls (though modest controls are available using the web interface). Also, my connected devices are all visible under the connected devices tab but not under the network map. This is a nuisance that online forums seem to ascribe to an issue related to the app in handling SSIDs with spaces. A nuisance but doesn't really compromise me in any way. As noted, users have the option of using the app for convenience or a web-based interface (which functions well and I prefer when changing settings anyway). All in all, a really good purchase. Let's hope it's durable!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Orbi easily replaced old Netgear Nighthawk modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This distributed system was very easy to set up. I replaced a Netgear Nighthawk modem that had a weak signal to my sprinkler system on the other side of my house. I named the new Netgear Orbi system the same name and all of my devices were recognized! No additional set up was required. The sprinkler system now has a strong signal and everything works perfectly. It was a great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    NETGEAR Orbi Tri-Band Mesh WiFi 6

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my home internet service to high speed OpticFiber and wanted a high speed WIFI system with sufficient coverage for the entire house. I highly recommend this system. The setup was very intuitive and the performance is outstanding. My family loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Orbi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great I’ve loved it easy to set up great signal and I can monitor my kids and internet activity. Definitely recommend this product to anyone that is looking for wireless streaming and internet around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Mesh Systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the OBRI Router and two satellites are a little more expensive than other mesh systems, it provides excellent coverage throughout and it was very easy to setup. Also like that there are four additional ethernet plugs on the back of each of the satellites.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Costly, but you get what you pay for. I replaced an Orbi AC3000 (1 router, 2 satellites (RBK50/3). Send up simple. Better speed. Much better coverage. Continued NETGEAR Orbi dependability. Strongly recommend if you can part with the cash.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 3 out of 5 stars

    Doing Better Than Expected

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an early adopter, I was forced to get the Orbi AX6000 system to try out and see if it was any good or not. As an owner of the previous Orbi system that experienced a significant number of issues over its usage, I was a bit hesitant, but the upgrade bug bit me, so I figured I would give it a try. Also, because I now have an iPhone 11 Pro Max and a laptop with WiFi 6, I thought it would be fun to test out performance. My initial experience setting up the RBK852 system went through a couple of hiccups, but after a power down of the router instead of just a reboot, things were back on track. After setting them up, both the router and the satellite updated their firmware and then I began testing throughput at various places around the house. Initially, I was very disappointed as I was only getting about half the speed that I got from the original Orbi system. The 850s were giving me about 170 Mbps throughput, but the 50s gave me around 340 Mbps. Not good! I figured it was due to there only being one satellite that I placed at the opposite end of the house from the router as my previous system utilized three satellites to achieve it’s high performance. So, I took the 850s offline and went back to the 50s and planned on returning the 850s. The next weekend, I decided to give the 850s one more go to see what they’d do and, lo and behold, after I reconnected them and started them back up again, I saw their throughput double to 340 Mbps, which is what I was seeing before from the 50s. Very strange, as I hadn’t made any changes to the 850s. No additional firmware updates and no configuration changes, but suddenly they were doing much better. Really weird, but I’m not gonna argue with success. So, I let them run for a week and everything was stable. Then I decided to go ahead and upgrade my Internet speed to see what the Orbi 850s could really do. I was on a 300 Mbps plan, but switched to a 1000 Mbps plan with AT&T fiber. After the switch, the router QoS speed test shows 970 Mbps, which is as expected, so it was time to test in my usual usage locations. Most of the spots I tested at were now seeing speeds of 450-500 Mbps which is a nice improvement, but a bit slower than I’d hoped for. Next, I tried both the iPhone and the new laptop within 3-4 feet of the router to see what they could do, but they both remained in the 450-500 Mbps range, which doesn’t make a lot of sense, but that’s what repeated testing has shown. At least I am getting better performance and the 850s are remaining stable for me. I had issues with the 50s where the throughput would slow down to about 10% of normal after a few days and would require a reboot to restore full speed. This went on for over a year, but finally through working with Netgear support they got it sorted out. So, in summary, the new Orbi AX6000 system is providing excellent coverage in my home even with only one satellite compared to the three that I needed before. It’s providing me with about a 33% speed improvement where I typically use my WiFi, and they have been stable, not requiring any regular reboots for about three weeks now, which is great! Currently though, you do have to give up family control (which I don’t need or use) and there is no option for Netgear’s Armor service, so the 850s are not as feature-rich right now as the older Orbi 50s. Something to think about before purchasing if you utilize those features. Because things ultimately worked out for the AX6000, I’m going to keep them and it’ll be fun to watch how they develop over time. But, these are not yet for the faint of heart and they are quite expensive when compared to WiFi 5 systems. To balance this review out, there are also a couple of things I really like about them, too. Because of the upgraded processor, they boot much faster. It only takes a minute or so for them to start up as opposed to almost three minutes for the previous Orbi’s. Also, now when you view attached devices, you can click on the headers to sort by IP address or device name. A feature that I’ve always wanted on the 50s. Sometimes it’s the little things that really are nice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth the price for the performance.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you can get past the $1000 price tag, this mesh system will pay for itself in performance. I have a three story, 4,400 sf house, with lots of tile flooring and steel support beams. After installation of the Orbi Mesh I am measuring well over 600 Mbs speed in every corner of my home. When I originally tried the single route and 1 satellite system, there was a noticeable decrease in the basement. The extra $300 was well worth it. I paired the Orbi system with the Netgear CM1200 modem. Yes, this is a lot of over performance that Xfinity cannot even meet, but I am ready for whatever speeds will come in the future. Admittedly, the set up was a bit frustrating. It took a few resets as I live in an area with terrible cellular service and trying to connect the system to the Netgear server to register was a challenge.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent MESH System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outrageously good wifi speeds. No matter where I am in my house I can make full use of my bandwidth. Fast transfer between computers/NAS and no more dead-spots. My only complaint is I wish there was a way to force devices to try to connect to a specific access point but I suppose that defeats the purpose of a MESH system. Overall it's a bit pricey but seems to be the top-of-the-line. If you're upgrading from another Orbi system be aware they are not cross-compatible and as of right now there are no ways to purchase additional satellites (although per Netgear they should be on sale soon).

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome mesh router for my needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Mesh router. Outstanding performance, effortless to install and configure, excellent quality. It works perfectly so far. My primary use is office applications, streaming, NAS in the internal network, and games.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Expensive but worth jt

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gigabit internet and was using the Google Nest Mesh wifi system but the performance wasn’t great. I was getting roughly 400mbs near the main router and about 100mbs near the satellites. When my children were home and on their devices, there was at times a noticeable performance drop. So I decided to invest in the Orbi. Immediately I could tell a difference. I was now getting north of 700mbs at the main router and almost 300mbs on the satellites. Setup was a breeze and I appreciate that the main router and satellites each have 4 Ethernet ports. It does lack some features that the Nest had such bad being able to put devices on a timer (or even group devices) and the ability to prioritize a device and the Orbi was very expensive, but all in all I’m glad I made the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Fastest Wifi6 Mesh Router around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the old Orbi RBK50 to this latest one with WIFI 6. so I'm very familiar with the setup process and initial firmware updates plus the recommended factory resets before use after updating firmware just in case. Orbi Router to AT&T Fiber speed tests delivered my max 1 Gbps speeds. I have several devices already WIFI 6 ready in the home and there is definitely a difference in terms of response of video streaming coming up as soon as we click on them. Older 802.11g/n devices also saw better responsiveness probably with upgrade of CPU speed. I have about 30 - 40 wireless devices connected at at given time in a 3000sqft, 3 floor home from wireless security cameras to Netflix streaming. Coverage is A++ and it's able to handle everything like the previous gen Orbi but even faster. Can't wait to upgrade all my devices to 802,11ax (WIFI 6) because this generation is definitely a leap in wireless technology and impressive with the way it prioritizes WIFI 6 devices. No issues, so far so good. On a side note, price is VERY expensive at this time. Placement of Orbi Router and Satellite on wireless backhaul is important for a stable connection for devices connected to the Satellite. Once you find the sweet spot in your home, it's good. If you do decide to get this now (year one), be ready for slew of firmware updates cause this just came out. You will feel like beta testing firmware for Netgear for at least the first year. It's the price to pay to be an early adopter for having the latest and greatest these days with any technology.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our internet speed has gone up, and the distance to where it reaches too

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy Setup and good coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from another netgear system. This was by far the easiest setup and it worked right from the start with good speed and coverage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy now but what a pain to upgrade.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the new system is much better than the previous version. I went from a base plus three satellites to the new large home system (3 pack) and my signals around the 6000 sq ft home are much stronger.... full signal, to be specific. The major problem came in setting them up. For some reason the units did not fully firmware update during setup so all went bad. With the help of tech support, we figured out the issue and they manually update the units. The last issue was network name. We tried to use the same name as the old system. After many attempts and experimenting, support finally suggested we change the network name. All was fine after that but I did have to go back and update the network for all 78 devices around the house. bummer....

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Simply put the best purchase ive done

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Distance is great .. speed is awsome .. best momey spend for a router simple as that . Easy to install , this is what you need !

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Fast wifi, easy set up, pricy.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a faster wifi and better coverage throughout the house. This has done an excellent job with both. Set up is extremely easy and only takes a couple of minutes. The only downside is the cost so look out for coupons or discounts.

    I would recommend this to a friend