Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1886 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the Orbi 850's coverage, setup, ease of use, range, performance, and signal strength, frequently citing these aspects as positive experiences. However, some customers express concerns regarding the system's price point and occasional connection issues. A few users also mention limitations with parental controls and compatibility with certain devices. The size of the units is another area where some customers have voiced preferences for a more compact design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,886 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great even without WiFi 6 devices

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When we moved to a new two-story home, we experienced dropped connections and slower speeds in some areas. This mesh router fixed that and offered noticeable improvements in speed as well and we don't have any WiFi 6 devices yet. For some reason, getting our Nest thermostats to connect was a challenge but we were able to find a solution online. All other devices were very easy to set up and it has worked great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    Best Buy

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install. Very fast. Excellent product,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried many things and this is the only thing that ever worked

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Needs more work

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whenever it’s working things are good. However, the signal wasn’t consistent and kept dropping periodically and it’s incompatible with the Nest. I spent countless hours with te techs but it became obvious that the system do not work consistently as designed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great item!! Fast and easy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow amazing mesh network- super fast and so far, very reliable - just expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the RBK852 after switching everything over to Fiber and I cannot believe how fast this system truly is. With over 50 devices connected I have seen no buffering issues. With the nest cams constantly recording on high quality and 4 TV's running YoutubeTV all at once, there has not been one complaint regarding speed or disconnects. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need it!

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best internet available! Im convinced they have these speeds at NASA!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally, great wi-fi for my home

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi is the best wi-fi router for the home that I have ever used! If you are unsure weather to spend the money, just do it and you won't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Range, Speed

    Rated 5 out of 5 stars

    Great Router

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed and throughput is amazing. Easily covers entire home with 1 satellite.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed an upgrade from my previous netgear router as my previous one just couldn’t handle the data load from all of my devices and there were some dead spots in my house. The Orbi does an excellent job is keeping all of my devices connected and the satellite ensures that there are zero dead spots in my connectivity to my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 1 out of 5 stars

    Good luck getting knowledgeable tech support

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially fairly pleased with the purchase. (I used a previous Orbi system for 4years.) - Bandwidth is good. Coverage is good with satellites. - Setup is painful if you want to use a custom Wifi network name and password. Today it went into the toilet. I started getting intermittant Internet issues and I couldn't connect to the router (master) from browser or phone app. Called NetGear support (India Call Center) and have spend the last 4+ hours repeating the same troubleshooting over an over. He refused to escalate to their 2nd level without checking with multiple level 1 teammates even though their troubleshooting scripts OBVIOUSLY weren't working. If this isn't working by tomorrow, it's going back to Best Buy! This NetGear Tech Support group is TERRIBLE (and I have worked in IT operations for 25 years.)

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi TNOldWolf,

      We're sorry to hear that you are still experiencing issues with your RBK853, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    Excellent Wifi Mesh System

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Orbi AX6000 tri-band mesh system to replace an older Google Wifi mesh system. The Orbi system was extremely easy to set up using the Orbi app. Wifi coverage is excellent, with a great signal in every room of a multi-level house. Our household has multiple devices connected to system streaming movies and music. Have not had any issues with poor connections or screen freezes.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    The Netgear Orbi AX6000 works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were constantly having problems with connectivity on our internet which also supports our land line phone as well as many computers and mobile phones in the home. We purchased the 2 pack of the OrbiAX6000 Tri-band mesh and the system fixed our connectivity issues!!! We are very happy with it and the range extends beyond our 2800 sq ft home into the back yard and garage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Netgear Nighthawk for Orbi because of the additional number of WiFi devices now connecting, and works as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to 1 gig and the old nighthawk router wasn’t keeping up. Upgraded to the Orbi AX6000 with an additional satellite and it has been amazing! All my items run much quicker. I have about 50 WiFi devices in our smart home. That doesn’t include all our zigbee and z wave items that run from a single hub. This mesh system has made WiFi items respond quicker and easier. App is great too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Wifi Router!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible Speeds, Easy Setup, and a Product You Won't Regret Purchasing!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Great product. Easy setup.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great from the get go. Not quite the speed or distance as advertised. I have a 4000 sq. ft. home and have full coverage. Have Spectrum Gigabit and get 400Mbps throughout the house. I do not have any Wifi 6 products to use with it to see if it's faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Expensive but worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great system. I have gigabit fiber Internet and was getting terrible WiFi performance from the router and wireless bridge provided by the ISP. I replaced the ISP’s equipment with the Orbi AX6000 and I am finally getting the performance I expected. Set up couldn’t be easier. You install an app on your phone and it walks you through step by step. Very pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Orbi WiFi 6

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Traded in the Orbi 2 pack and got the 3. The best WiFi 6 router on the market today. Be sure to get the Netgear WiFi 6 modem to go with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just an outstanding product.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've updated my earlier Orbi mesh system to the newest WiFi 6. Just as simple of setting up my first Orbi mesh system.

    I would recommend this to a friend