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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1886 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.5 out of 5 stars

  • Range

    Rating 4.7 out of 5 stars

  • Signal Strength

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the Orbi 850's coverage, setup, ease of use, range, performance, and signal strength, frequently citing these aspects as positive experiences. However, some customers express concerns regarding the system's price point and occasional connection issues. A few users also mention limitations with parental controls and compatibility with certain devices. The size of the units is another area where some customers have voiced preferences for a more compact design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 1,886 reviews
  • Rated 2 out of 5 stars

    Disapointed in coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specification says that it can cover up to 6500 sqf but I get no signal in my 2 story homes with 2500 ground square feet.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Yunier

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this mesh system because it's supposed to be one of the best but honestly it crap. I spent over $700 and is crap. I get over 700 megabits hard wire to my cable modem and on the orbit app the speed test shows that is receiving 715 megabits but only half of that is transmitted over wifi. It's supposed to transfer up to 6000 megabit of data and is not doing it. Waste of money

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Yunier,

      Your Orbi will only be able to transmit speeds up to your subscribed speeds. If you are experiencing slow speeds we can help you look into this please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you.

  • Rated 1 out of 5 stars

    Buy insurance if you buy these

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you decide to buy this router, buy the BestBuy Geek Protection Plan as well. During the last 19 months, the first one lasted 18 months (1 year warranty) and the replacement lasted 35 days. I lost $768.00 on the first one since it was out of warranty. On the second one I lost $120.00 since I bought the BestBuy insurance.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Happy Orbi!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, but very unreliable to manage and also browsing on mobile devices such as IPhone 11's pages load slowly and images as well. My data plan works better on the phones. It's too late to return it's been over a month now, $600 wasted. Being an IT professional for 20 years, I would expect a better product from the NetGear brand.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Kept dropping connection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi kept dropping our internet connection. Would not recommend!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Update of WiFi

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, replaced previous Netgear system. Follow instructions on application provided.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A waste of money. Replaced after five months.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product did nothing but frustrate me. I found it to be very unreliable and inconsistent. It was difficult to set up and even harder to manage. I consistently had drops in signal wish I was able to confirm multiple times was the result of this unit and not my internet provider.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lacking parental controls and can't block websites

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite original marketing materials containing references to parental controls, Netgear removed all parental controls from this "flagship" model. I originally spoke with Netgear in Nov and they said parental controls were coming, well it's March and there's still no parental controls

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ComOwner,

      This device was not marketed with parental controls as it was never originally compatible with a different version of parental controls. We are sorry for any confusion this may have caused. We are releasing smart parental controls on the Orbi WIFI 6 with a firmware update and we thank you for your patience.

      Thank you

  • Rated 1 out of 5 stars

    Unreliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked well for about 2 weeks then would not connect to the internet. Multiple re-attempts through the set-up process were unsuccessful. Returned it and had to settle for the next router down as the 6200 was nowhere to be found. BB was great about it but I expected much more from a $700 router.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Disconnected,

      Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your Orbi and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.

      Thank you

  • Rated 1 out of 5 stars

    Interferes with my vpn and WiFi calling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed some sort of “security software automatically” and it interferes with my work vpn (slowed the ping down to make it inaccessible) and rejected calls on my iPhone when on WiFi calling (straight to voicemail, no missed call shown).

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    poor speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nothing but hassle, trouble; speeds are 1/10 to 1/5 of my Verizon FiOS speeds.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still super buggy system. Tech support can’t help me get the app that controls the system working properly nor can they help me connect my amazon echo dots. If you want something that works well, I’d get something else.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    What an upgrade

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded from the Nest mesh wifi system to the Orbi 850 system. The speeds and coverage are phenomenal. The ease of setup was a breeze and only took about 20 minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these a year ago and they worked fine at first but now, thanks to Netgear’s firmware updates, it’s almost useless. You will reboot your internet every single day as it continually drops the internet.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi UnhappyCamper,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We have a Beta Firmware available, please reach out to us and email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Highly recommend to anyone who is looking for a fast and reliable home wifi solution. Total setup time was about 20 minutes. No issue with connecting to fios.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great coverage!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 3-unit setup replaced an older mesh system in our 4,700sqft home. I was very impressed to see that we get over 500Mbps download throughout the house! The old system was glitchy and never got more than 100Mbps. Very easy to setup, and the app gives you full access to all connected users, as well as parental controls.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to improve the WiFi signal in our house. The setup was super easy using the Orbi app. It was important to us to have the available ports on each of the satellites since we have some devices (such as network drives for backups) that we need to hardwire. This allowed me to move them to a satellite and still hardware the satellites back to the router for the backhaul communications. If you're able to hardware the satellites to the router that's ideal. The app definitely good for the setup. It's only been a couple of weeks, but so far, I'm totally happy with this Netgear Mesh system

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing suck. Keep on dropping internet connection. Over a year now I try everything I'm giving up throwing it away. Going to try Linksys MX 10. Never agian Netgear will I buy from you.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    What a difference this made with our WiFi!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed something to help with our home WiFi to make it stronger and to cover more area. My brother, who happens to be a computer/electrical engineer, highly recommended the NETGEAR Orbi Whole Home Mesh System. He has it installed at his home as well. As soon as it was hooked up, we could tell the difference right away! The app you d/l onto your mobile device makes it easier to install. Follow the directions precisely and you'll have no issues. I HIGHLY recommend this system!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Great WiFi upgrade!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and set-up. Router and 2 satellites cover entire house and surrounding 3/4 acre yard.

    I would recommend this to a friend