Customer Ratings & Reviews

The router is super fast and easy to install. We are able to use over 50 devices with the wifi with great monitoring.

Salesperson at BestBuy was super helpful. We initially got a modem that did not work with Mediacom. He helped us with the return and the selection of a new modem. He had good input on internet home service.

With Comcast/Xfinity, 1 Gbit service, this UBER expensive 2-piece kit is not worth it. I've demonstrated to Netgear how this Orbi system does not maintain reliable & consistent IPv6 addressing on the internet - which is important not only for routing speed but can also impact cloud based services. Much like other WiFi 7 products introduced in 2023, this system is very preliminary - requiring many future firmware upgrades. That said - IPv6 RA handshaking is executed just fine with other manufacturers and I've demonstrated this ( in my home network environment ) with both Linksys and Qnap router products. Spend your money elsewhere - the Orbi 970 is not well designed nor has it been adequately tested by Netgear. And before the NG social media, paid responders chime in here - I already have an open case with customer service. It is going on nearly 2 months with no fix.

Premium Product Mesh BE27000 in Black purchased directly from Netgear, failed within 6 months of use (failed to power on). Called Netgear worked with a representative with the diagnosis, and was told that someone will have call me back about returning the product back within 2 hours. No one called, so I called back later in the day and was able to get a RMA (return authorization). I was told that I have to ship the product back at my expense, which I did via FedEx overnight. Meanwhile there was no internet in my home so I had to go and purchase a new Router from Best Buy. Netgear shipped the replacement back by FedEx ground and it arrived the 3rd day. I have now lost confidence in the reliability of the product. Since the product is still under original factory warranty I thought it would be a good idea to extend the hardware warranty, so I called Netgear again and asked to purchase extended hardware warranty to extend my factory warranty for another 2 years, The representative refused to extend the warranty and stated it can only be done within 120 days of purchase, which is ridiculous. I work for a world renowned German manufacturer and warranty can be extended as long as the product is still under the original factory warranty. I am just a loss, not buying a Netgear product again.

I purchase the three of these direct from Netgear. I purchased these in order to get Wifi 6E for my new Vive XR Elite. I can only connect at 5Ghz to my Vive and Netgear was not able to help. I purchased a TP-Link - Archer AXE7800 Tri-Band Wi-Fi 6E Router which works better than the Netgear and it connects to the Vive with 6E. I replaced my Netgear 5Ghz router with these and what a waste of money, There are better options is my opinion.

Device was rebooting 3-4 times a day. NETGEAR surprisingly was terrible and they never took control to give the customer that just spent over $2k the confidence that they could resolve. Returned after 10 days