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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 262 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

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78%would recommend to a friend

Customers are saying

Customers praise the Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System for its exceptional speed, extensive coverage, and straightforward setup process. Users appreciate its performance, ease of use, and strong signal strength throughout their homes. However, some customers have reported connectivity issues and find the price to be a concern, while others have noted the size of the devices and expressed dissatisfaction with the app and parental control options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 262 reviews
  • Pros mentioned:
    Coverage, Performance

    Rated 5 out of 5 stars

    The BEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade to take full advantage of my new fiber optic internet service and this router/mesh does not disappoint. Every device wIth atleast WiFi 6e on my large 3600 square foot property gets the full 1 gb internet speed. I even have a security camera nearly a full 200 yards from the house down the driveway that is covered. This IS the best router and mesh system money can buy. The wireless backhaul is as fast as the ethernet backhaul on my old Amplifi Alien mesh network because it uses a proprietor 6ghz WiFi 7 channel just for the connection between mesh points. Very, very good. So even if you dont have any WiFi 7 devices yet, you WILL benefit when using the mesh.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    The Beastmaster 5000 of mesh systems

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues finding a mesh system that could cover my house. I went through a few and finally found this Orbi system. The house now has the coverage and speed like I am on a local LAN. Streaming video and hi resolution audio is no longer a factor from my NAS. The bottom line. Hands down the best mesh system I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Best Mesh System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as expected. Great signal strength, fast wifi speed. The best part is easy to setup.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Incredible Wi-Fi 7 Performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If there were 10 stars, this would get 10 stars. This is hands down the best Wi-Fi and networking purchase I have made. I recently upgraded to a 2Gb/s fiber connection and I hear that provider will be offering even higher bandwidths in the next year or two. I was considering running higher grade ethernet to my office to get the full 2Gb/s and instead opted to try the Orbi 970 after hearing a recommendation from the fiber installer. I'm now seeing the full 2Gb/s on my Mac Studio from the ethernet connection to one of the Satellites. Other devices that are connected by Wi-Fi are getting significant increases in bandwidth than I was previously getting from a different Wi-Fi 7 rated mesh system that was released by another company. The router and the two satellites are almost certainly enough for my 3400 square foot home although I decided to add an additional satellite. I wish Best Buy sold those but they only sell the packs that include the router. Unlike other mesh systems were each node is physically the same device, the Orbi 970 has a dedicated router node and different satellite nodes. These are also significantly larger than the other Wi-Fi 7 nodes I mentioned that they replaced, although the performance improvement by far justifies this in my mind.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Easy Setup and Great Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I work form home - previous router failed - set this one up over lunch break to keep work up and running - easy set up - and excellent performance so far…. Much faster connections for our mobile devices!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Exquisite Taste

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Orbi 750 AX4200 3-pack (wifi-6) to this Orbi 970 BE27000 3-pack and I absolutely love it!! I am one of those people who has to have the latest and greatest, but the upgrade from Wi-Fi 6 tri-band to Wi-Fi 7 quad band along with the backhaul was worth it for me. Honestly, it is very expensive, but I have exquisite taste. Performance is top tier, but that's what you expect when you purchase the best of the best, plus I am future proofing so hopefully I won't have to buy another mesh system for years!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Orbi is good but not great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NETGEAR produces and markets many great products. Our home is over 10,000 sq feet and being a 90% smart home has over 150 devices connected all the time. Trying to find a system to keep all devices happy and connected is tough. I went all in and bought this system and overall very impressed. But is it perfect. No. At the far end of one side we have dead spots which I can understand why as those devices are only 40 feet from a satellite. I’m working with NETGEAR for a solution so I don’t have to purchase another satellite. Our home is very open and should not be having this problem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Worth the investment

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not super technical but I moved to a WiFi mesh system out of frustration with WiFi extenders from AT&T. Went with the ASUS ZenWifi ax6600. Barely got 90 Mbps with it no matter where I was in the house. 1 router with 3 satellites. $800 bucks and multiple issues with set-up. Moved to Orbi 970. Up and running in 20 mins. Getting 970 Mbps of my 1 GB fiber connection over WiFi with my iPhone 15 Pro Max. Super expensive system but between frustration and mid level purchase of ASUS. Feels pretty future proof to me. Talked myself into this as investment for 50 devices connected, work from home and streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Orbi wasn’t for me…

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had very high hopes for this mesh unit (given its steep price tag) however I had too many issues with my other devices connecting. I would have to unplug my Sonos devices, and then they would reconnect. I was coming from an Eero Pro 6 set up. The speed was definitely faster than the Eero Pro 6. Just didn’t like how things wouldn’t connect- printer, scanner, etc… I just plugged the old Eero Pro 6 devices back in and everything worked again. I did have to download software to reinstall my HP wireless printer. If I was starting “fresh” I would try this system. However, I decided to return the unit. If you are already using Orbi and have a Netgear ecosystem, I’m sure it would be seamless. However, if you are using anything else and have 40+ devices already set up, I would stick with the ecosystem you are already using.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi WestonZ,

      Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We're sorry to hear that you had problems with your RBE973S and have already returned it. We recommend ensuring your Router and Satellite are on the most current firmware, v9.10.4.1 which has various WiFi and System Stability improvements, released as recently as 12-26-23: https://kb.netgear.com/000065924/RBE970-RBE971-Firmware-Version-9-10-4-1.

      If you decide to repurchase the RBE973S and have any issues, please reach out to us at [email protected] with your contact information, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Orbi 970, Thumbs up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi 970 series are indeed the strongest mesh system I have experienced and provides coverage over my home, shop and barn on my property. So far they have not had any hiccups and appear to be rock solid on giving my home an internet system to count on.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    I love orbi and best buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent coverage and speed! The Ethernet ports on the satellite offer a way to connect a TV, and another device or two to each satellite! Extremely versatile!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Amazing coverage.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pricey but has totally eliminated dead spots in my old 3600 sq ft plaster walled home. Absolutely no regrets. Speeds are great and able to fully utilize our 2Gbps connection.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Orbi-970 is good option for hard to reach coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this orbi system because I needed additional coverage as these are specd to cover 10k sq feet. Set-up is easy and it was helpful to have good tech support. The app, has some limitations for specified settings but overall it works well. also, good that it had multiple ethernet ports on each unit.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Excellent Product That Is Worth The Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is best in the business. Our home is about 4,000 square feet and it covers every corner with a very strong signal and amazing speed. No issues with it at all. Easy to set up. I would buy it again in a heartbeat!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    This is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the router and 1 point set. This is amazing, the coverage it provides is fantastic. I was able to move my smart bird feeder away from home and get more bird traffic. I like the armor as well but I know I need to spend more time to review its reviews to understand it better. I wish there was an option to pick and choose which device to connect with router and which one to the point. Over all, this is amazing product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great little big device,,,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve tried many different mesh routers and have only gotten desired speed from the Orbi products and this one is no exception. Signal is get and no more buffering, a bit pricey but worth it if you can fork out the cost. BB modem recycle program did allow me to get 15% off which help and just traded an old router that’s been sitting around the house not being used.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Netgear Orbi 970

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded our wi-fi system in our two story home. Our coverage and speeds were increased and have stayed reliable. Highly recommend these.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good wireless, overpriced, limited networking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had old access points when my Cisco ISR 921 died so I bought these in a hurry and regret it. This is very much a home network device - decent wi-fi, but very limited and opaque networking functionality. It has two basic modes - Access Point (AP) mode and Routing mode. I have been operating in Routing mode but will end up going to AP mode to try to get some utility from them and get back some security and the ability to use IPv6 through my primitive ISP. Everything on this device should be viewed by starting from the perspective of the 3 wireless SSIDs that it can provide: a main SSID, an IoT SSID, and a Guest SSID. The main SSID is the only one that is required. The wired LAN ethernet ports on the router and satellites are in the same IP address space as the main SSID. You can (mostly) choose the private /24 address space used for this main network. If you configure the IoT SSID it uses the same address space as the main SSID and the Ethernet ports. In other words, the IoT SSID is apparently just a configuration shortcut way to create a limited RF environment to make it easier to deal with IoT devices that balk at a multiband RF environment. It does not seem to provide any real security separation from devices on the wired ports or the main SSID. The IoT SSID can have a different password than the main SSID. The router provides DHCP service with either random IP or fixed IP based on MAC address. It hands out its router address on the main network as the DNS server. I believe it is limited to DNS over UDP and maybe TCP, but can't handle any of the newer DNS over other protocols. And of course it NATs the private address range to the public address either received via DHCP from the ISP or manually configured. It does allow manual configuration of the WAN port MAC address to emulate the MAC address given to the ISP when the modem was provisioned. If the Guest SSID is configured it always uses the 192.168.2.0/24 range, and it presumably hands out random IP addresses in that range using DHCP with 192.168.2.1 as the router address. I do not recall what DNS address is handed to guests, but I suspect that it is 192.168.2.1 as well. That, like other things in this system, is not configurable, and is not optimal from a security perspective. If you use wired backhaul from the 970 satellites to the 971 router I have seen posts that indicate that both the main and Guest IP ranges are overlaid on the same layer 2 "bridge" rather than being separated with VLAN tags. Another security no-no. That would be a network topology from about 20 years ago when VLAN-capable equipment was much harder to come by. The router does have some support for IPv6, but if your ISP does not provide native IPv6 you may be out of luck. I have used 6in4 (aka SIT) tunnels with Hurricane Electric for at least 10 years until I had to use this router. It is probably the most common tunneling protocol for IPv6. So my only choice was to abandon IPv6 until I can get a real router again. I have not spent enough time to completely wring out any limitations of static routes on the 971, but the use case that is assumed seems to be that the private addresses in your main network address range can be routed to another router that also routes to more public address space. My use case is slightly different, in that I have additional private address space behind another firewall/router to protect my most important devices from the unknown security posture of the Orbi main network. So far I have not been able to use the static routes to avoid having to double NAT on that firewall in order to get Internet access. The 971 also supports RIPv2 but again I have not had time to configure my firewall/router to work with the 971 successfully to route my protected hosts properly. It is not clear what the Orbi 971 does with respect to security and that is probably the thing I find most annoying about it. If there are any access rules they are not visible, and in general I find that I have to reverse engineer by inserting old-fashioned hubs into wired links and sniffing. Bottom line is that in router mode it is a strange blend of relatively new protocols and capabilities such as a VPN mixed with routing and LAN characteristics that remind me of networking from 20 years ago. I expected a lot more capability, configuration control, and visibility into the security if any for this kind of money. This is very much a home device and if you have any significant requirements look elsewhere.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    You get what you pay for, this rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had originally purchased an eero Max 7 but was not getting the wifi speed that my router was capable of and was having intermittent dropouts. After several visits from a tech from my internet provider, I returned the eero and got this Orbi 970 system. Immediately the wifi speed went to the full supported speed of my modem and no more service dropouts. It's expensive but it's fast and it works.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great if you want to constantly troubleshoot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it's working, the performance is excellent. Spent 3 1/2 hours on the phone yesterday with Technical Support. They can't figure it out. I had to send it to engineering. Even after loading the most current firmware, which is v9.12.5.3 we had problems. Satellites constantly dropping even when directly wired. The biggest problem is when I plug a laptop directly into the back of the Orby. I was getting download speed of 75 mbps then I disconnected it and connect wirelessly and I was getting speed of 1.2 GB. Then I plugged my laptop directly in the back of the modem, which is right next to the Orby and I get 1.2 GB. They cannot figure out how this was possible and they still haven't figured it out. I will be returning these which cost $2000 and I suppose I will try the Deco BE95 mesh to see if it is anymore stable.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi armypilot,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you are still experiencing issues with your RBE973S after speaking with support and using Firmware V9.12.5.3. We would like to look into your case and see what other help we can provide. Please reach out to us with your contact information along with your case number and a copy of your review to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

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