Customer Ratings & Reviews
- Model:
- RBE973S-100NAS
- |
- SKU:
- 6553330
Customer reviews
Rating 4.2 out of 5 stars with 262 reviews
(262 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System for its exceptional speed, extensive coverage, and straightforward setup process. Users appreciate its performance, ease of use, and strong signal strength throughout their homes. However, some customers have reported connectivity issues and find the price to be a concern, while others have noted the size of the devices and expressed dissatisfaction with the app and parental control options.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Fantastic Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As described, easy to setup and works wonderfully! Would recommend!
I would recommend this to a friend Rated 1 out of 5 stars
Not sure. It's worth my trouble.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is really starting to slack with NETGEAR you just swear by their product. Never had problems like I did with. This might be an isolated incident, but nevertheless, we can't figure out the problem. I've had so many monkeys in the mix. Replace the item still drobin, no. No better than. A mess router, 1/3 of the cost.Didn't mind if it worked better for me.Can't save for anybody else.Had everything you can imagine checked and replace.Since november is almost seven months set up is very easy. Settings are pretty direct. If it worked like it should, it could be me like I said, but I have enough no help with networks and internet and when my little device is keep dropping in and out. Is something with channel switch?Not smooth or something in the integrity at my please. So I will say set up kindnot yet even though easy.It's easy if it work, but not and still messing with it.No good
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi EricA,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with your RBE973S. When experiencing an issue with your devices dropping in and out, we recommend visiting these troubleshooting resources: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
Edited 6-30-25: Additionally, we also recommend ensuring your RBE973S Router and Satellites are on the latest firmware, v9.13.1.2: https://kb.netgear.com/000066739/RBE970-RBE971-Firmware-Version-9-13-1-2.
We would like to follow up with you . Please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Speed
Rated 2 out of 5 stars
Fast but unreliable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blazing fast when it works, but cuts out/reboots too often. Random reboots everyday for 3 weeks, had to return.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi TanTan,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you had problems with your RBE973S cutting out and rebooting and have already returned it. When experiencing an issue with disconnections or connectivity, we recommend visiting this troubleshooting resource: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
When experiencing an issue where your Orbi WiFi System is rebooting, we recommend checking if all cables are properly connected and consider changing the Ethernet cable. If that doesn't help, power cycle the modem and your Orbi WiFi system as well as ensuring your RBE973S Router and Satellites are on the most recent firmware, v9.12.5.3: https://kb.netgear.com/000066513/RBE970-RBE971-Firmware-Version-9-12-5-3.
If you decide to repurchase the RBE973S or any other NETGEAR product and have any issues, please reach out to us at netgearteam@netgear.com with your contact information, and we will be happy to help you.
Regards,
NETGEAR Team
- Pros mentioned:Coverage
Rated 5 out of 5 stars
The best Orbi Mesh Router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best Orbi Mesh Router. The coverage very good.
I would recommend this to a friend - Pros mentioned:Performance
Rated 5 out of 5 stars
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful! I would recommend these items to anyone.
I would recommend this to a friend Rated 5 out of 5 stars
Best Mesh System ever!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank god!!!! All of our WiFi connection issues are gone. My phone hooked up to our home before passing my neighbors house on the way home!
I would recommend this to a friendRated 5 out of 5 stars
Wi-Fi 7 Router
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NETGEAR Orbi 970 works great. Only router that has Wi-Fi 7 to work with our new iPhone 16 Pro which also has Wi-Fi 7 Be on top of the latest technology.
I would recommend this to a friendRated 5 out of 5 stars
Amazing speed ! Netgears best wifi modem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is critical to get the multi bandwidth wifi and the new devices which are capable of wifi 6E and 7 will utilize the high bandwidth wifi 7 offers , quality of the product is outstanding and i have been orbi fan for years, well done ! Best buy always have our back.
I would recommend this to a friend- Pros mentioned:Performance
Rated 2 out of 5 stars
Totally overpriced
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good performance but far from good enough for the cost. Constant nags for add-on premium subscription. Very buggy, lots of random disconnections, especially on Android phone.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dominic,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We're sorry to hear that you are experiencing disconnection issues with your RBE973S. We have a Beta Firmware available which should address the disconnections your are experiencing including on the Android Phone, please reach out to us at netgearteam@netgear.com with your contact information and a copy of your review, and we will be happy to help you.
Regards,
NETGEAR Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not the Best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for the best keep looking! Connection issues all the time. System needs rebooted to fix these issues.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi ShawnC,
Thank you for your review and valuable feedback. We would like an opportunity to improve your experience with connection issues of your RBE973S and needing to reboot it to fix the issues. An issue with connectivity can be caused by a few different factors including Router and Satellite placement, needing to check your cables, some connected devices not being compatible with WPA2-PSK + WPA3 encryption or needing a firmware update. We recommend visiting these troubleshooting resources: https://kb.netgear.com/000066695/How-to-resolve-issues-connecting-devices-to-your-NETGEAR-WiFi-7-network, as well as: https://kb.netgear.com/000037824/What-factors-can-affect-my-WiFi-performance?language=en_US.
We also recommend ensuring your RBE973S Router and Satellites are on the most recent firmware v9.13.1.2, released as recently as 6-26-25 which contains various fixes to improve connection and stability: https://kb.netgear.com/000066739/RBE970-RBE971-Firmware-Version-9-13-1-2.
If you're still experiencing any issues after updating the firmware, please reach out to us at netgearteam@netgear.com — we’d love to work with you directly! If your experience has improved, we’d really appreciate an updated review.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
New Level of Power for Wi-Fi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible powerful and stable system, I have a lot of devices on my system and theyre all running great, probably won’t have to worry abt upgrading for a long time
I would recommend this to a friendRated 5 out of 5 stars
Expensive but worth it if you need it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing router. It’s been very stable and I haven’t had any issues with coverage and the speed with knock your socks off
I would recommend this to a friendRated 5 out of 5 stars
Works great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far in large 3 story house on t-mobile home internet and over 200 devices.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Horrible and they want how much???
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m returning this as its horrible. I read all the reviews and most of them sounded promising so i decided to try them out. What a mistake! I was replacing my decade old Apple Airport Extreme routers but these orbi units are pure junk. Wifi calling doesn’t hold a connection and calls keep dropping, failed connections that keep coming or going. I played around with different channels and no improvement at all. I plugged in old Apple routers and everything works as it should until I find a better solution. Don’t waste your money.
No, I would not recommend this to a friend Rated 2 out of 5 stars
The Netgear Orbi 970 is only so-so
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product after having an older Orbi version. The struggles I am having is as follows: 1. With my prior Orbi my phones and other technology items never lost connection. With the Orbi 970, the phones and computers always lose connections. The wifi is no longer stable. 2. The instructions that came with the product are basically useless. 3. The Orbi 970 provides 2.4 GHZ, 5 GHZ, and 6 GHZ but there is no way to control which of your technology devices use one of these three options. I feel this product is not the upgrade they claim. If I had to do it over again, I would not buy this Wifi 7 product. Very disappointed.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hello Kevin,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We're sorry to hear that you are experiencing a connection issue with your RBE973S. We would like to look further into this issue. Please reach out to us with your contact information along with your case number and a copy of your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 5 out of 5 stars
Orbi 970
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Service and Great Products the WiFi is really great. Very Happy with purchase
This review is from NETGEAR - Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System (2-pack) - White
I would recommend this to a friendRated 1 out of 5 stars
Unhappy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant get in touch with Geek Squad to help set it up. I pay for a bestbuy membership and cant get in touch with anyone.
No, I would not recommend this to a friendRated 5 out of 5 stars
Excellent device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast and easy to install. Has great connection. Best purchase!
This review is from NETGEAR - Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System (2-pack) - White
I would recommend this to a friendRated 5 out of 5 stars
Get em’
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stuff. Way better than my eeros and I had five of them. They cost a few dollars but worth it.
I would recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible customer service and devices don't switch between nodes properly and constant service drops. Buy ASUS!!!
This review is from NETGEAR - Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System (2-pack) - White
No, I would not recommend this to a friend