Customer Ratings & Reviews
- Model:
- RBE973S-100NAS
- |
- SKU:
- 6553330
Customer reviews
Rating 4.2 out of 5 stars with 262 reviews
(262 customer reviews)Rating by feature
- Setup4.4
Rating 4.4 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System for its exceptional speed, extensive coverage, and straightforward setup process. Users appreciate its performance, ease of use, and strong signal strength throughout their homes. However, some customers have reported connectivity issues and find the price to be a concern, while others have noted the size of the devices and expressed dissatisfaction with the app and parental control options.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Not a wise purchase.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase the three of these direct from Netgear. I purchased these in order to get Wifi 6E for my new Vive XR Elite. I can only connect at 5Ghz to my Vive and Netgear was not able to help. I purchased a TP-Link - Archer AXE7800 Tri-Band Wi-Fi 6E Router which works better than the Netgear and it connects to the Vive with 6E. I replaced my Netgear 5Ghz router with these and what a waste of money, There are better options is my opinion.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi jongig,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you are having a difficult experience with your RBE973S not connecting Wi-Fi 6E to your Vive XR Elite. When experiencing an issue with a Wi-Fi 6E capable wireless device not connecting to your Orbi network, we recommend visiting these resources: https://kb.netgear.com/000064264/How-do-I-enable-or-disable-the-6-GHz-band-on-my-Orbi-WiFi-6E-System, and also for troubleshooting and possible wireless connectivity issues you may encounter: https://kb.netgear.com/000061531/What-should-I-do-if-I-experience-wireless-connectivity-issues-while-connecting-devices-to-my-WiFi-6-NETGEAR-router-or-Orbi-mesh-system?language=en_US.
We also recommend ensuring your RBE973S Router and Satellites are on the most recent firmware v9.12.3.3, released as recently as 6-3-24: https://kb.netgear.com/000066213/RBE970-RBE971-Firmware-Version-9-12-3-3.
We would like to follow up with you regarding this connection issue you are experiencing, please reach out to us at netgearteam@netgear.com with your contact information with a copy of your review, and we will be happy to help you.
Regards,
NETGEAR Team
Rated 1 out of 5 stars
Wifi7 over rated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device was rebooting 3-4 times a day. NETGEAR surprisingly was terrible and they never took control to give the customer that just spent over $2k the confidence that they could resolve. Returned after 10 days
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi BrianC,
Thank you for your review, we appreciate your valuable feedback and we want you to know that your experience is important to us as we are always looking for ways to improve. We are sorry to hear that you had a difficult experience with your RBE973S rebooting even after speaking with NETGEAR Support and have returned it. When experiencing an issue with stability of your NETGEAR Orbi 970 unit, we recommend ensuring your Router and Satellites are on the latest available firmware v9.11.1.1 which includes System Stability Improvements. For more information, please visit the following link: https://kb.netgear.com/000066041/RBE970-RBE971-Firmware-Version-9-11-1-1-for-US-Region-Only.
If you decide to repurchase the RBE973S and experience any issues, please email us netgearteam@netgear.com with your Contact Information, and we will be happy to help you and see what Support Opportunities are available.
Regards,
NETGEAR Team