Customer Ratings & Reviews

I was hesitant to buy this at first due to the cost. I watched the market for about 6 months and read many reviews. This unit is worth the hype. I pay for 1 Gbps and I realize 100% of that on multiple devices at the same time. I highly recommend.

This router drops WiFi ever 98 minutes. It is perfect for those who hate watching the end of movies without taking a break, or for discerning parents and homeowners who understand that 98 minutes is the max consecutive screen time anyone should ever need. In a pesky work call? This router will not let your call go beyond 98 minutes, no matter how important the call seems to you, Netgear protects you from overdoing it. Don't worry, even if you foolishly get sick of the router dropping your connection so often and you want to return it, Netgear and Best Buy have a plan to make sure you will never have to sit through a whole movie ever again. Netgear only puts you on hold for 45 minutes before they answer your calls to their support team! And when you get on the call they are super good at walking you through turning the router off and then back on! They will do that over and over again, even when it isn't helping! Then when they finally admit that doesn't help they will request a drawing of the layout of your home and guide you through where to put the router. For real! It's so great, and not at all creepy. Sometimes Netgear support even gets back to you! If they do, it only takes between 5 and 21 days. Sometimes they leave you alone so you can figure out the issues on your own without their help. They really do their part to ensure their customers understand how to use Google and ChatGPT to get a minimum level of understanding of Networking, DHCP Servers, lease times, ISPs, Ethernet classifications and history, and so much more. Netgear wisely understands that it's not fair for their network engineers to hog all the understanding of the problem, their customers need to figure it out on their own, too. Don't worry! If you ever feel like Netgear crossed a line when they asked for a drawing of your kids' bedrooms to help them troubleshoot why their hardware can't renew a DHCP lease, Best Buy also does their part to make sure you never have to watch another whole movie and to help you become a Network Engineer. But this is only true if it takes more than 15 days for Chat GPT to turn you into a network engineer so you realize that no one at Netgear has a clue why Orbi doesn't work. They are good at reading their script and they are pros at the guess and check method. I'm so glad I bought this router. Without it I would not have gained an education in Network Engineering or learned that there are more than 121 different languages spoken in India and that's why there are so many different accents on the Netgear support team. If Netgear and Best Buy my kids would probably never had a real reason they couldn't turn in their homework on time. They probably would have too many friends who could count on them to finish a round of Fortnite, and they would not understand how people in third world countries feel who can't count on things to just work. We feel so blessed that we bought this router from Best Buy. Kidding aside, anyone from Best Buy or Netgear who reads this, fix this. Anyone else, DO NOT BUY THIS ROUTER, or anything else from Best Buy or Netgear, unless you want to change your career and raise kids who are prepared to live in a third world country.

Super easy to install. This system was an upgrade from a 9 year old Orbi mesh system. Orbi's are easy to install, manage and are highly reliable.

Love this system. Easy to install and gives great signal.

Amazing product. Super fast and easy to connect. Whether you have WiFi 7 or not it turns your network super fast. No disconnections and amazing distance of coverage.

After using Google Wifi Mesh for years, I chose to go with something different that actually had a better plan for future wifi standards and support. Almost every single review pointed out the Orbi 970 Series as the best (and most expensive) wifi mesh. For me this is absolutely true and completely blows almost all others competition-wise out of the water. It's quad-band set up makes this work flawlessly. Two of these easily covers a two story 2600 sq ft home with no issues. This includes outside coverage in the yard, as well! All that said, it is extremely expensive. However, it's completely worth the price and is an exceptionally worthwhile investment.

Super stable and love the range that it covers. Live in a 3000 sq ft home, from our front yard to our backyard this thing has a massive coverage. Love its ease of use, pretty much plug n play. Hands down the best mesh system!

The Orbi 970 Series is really fantastic. It has helped out network be lightening fast.

Great mesh system with good range. I have had no problems so far. Easy setup. You can’t go wrong with Netgear who make great products.

I have had the prior 2 versions of the orbi mesh 3 node configuration. This is by far the worst that I have had. The 970 for $2k is a disappointment. I am an IT guy trying to resolve connection issues for 5 months. Connections drop across our house. As you move around our house, there is not seamless connection transfer across the nodes. I have had to reboot the router 3 times a day for weeks. The backbone is not consistent. I have place the router and satellites in the same positions and the previous generation and it is a step backwards, 10 steps backwards. The turning point on me leaving this review was was Netgears decision to make customer support so difficult. It took me 30 minutes to find the phone number to call for support questions. Awful. They don’t care about customer experience. I share to customer service that it may be a hardware issue and they didn’t care. Suggest I change the backbone channel. This is not Apple Support. It is Dollar Store Support.

This is bleeding edge technology for any home that needs an upgrade from wifi 5 or even wifi 6. The ease of use is there to make this a simple solution for any home with more than 40 devices connected together. While internet speed from your ISP is inportant, this is a solution for those who want a fast and relaibel internet connection for all devices. Ths cost is high, as the technology is not inexpensive to produce a router mesh sustem that maintains the connection between access points with a wireless connection that rivals a wired (ethernet) one. Bottom line: its a future proof system for those who want to get ahead and not have to worry about their hone internet becoming outdated or obsolete for the next several years.

This is a great upgrade to any previous Orbi systems and definitely superior to other mesh routers, however the price is ridiculous and cannot justify the performance difference compared to the 6E version. Save 1500 and buy the previous gen.

The speed of the mesh network is amazing. And the ease of setup was nice. I do wish they would link with my other Orbi mesh network that is the WiFi 6E version.

My 2 pack has been very solid so far. Great speeds and coverage with my 1gb connection.

Extremely reliable, wide coverage penetrates through walls above all well built

We upgraded our internet to AT&T Fiber 2GB up and down so we needed some faster Wifi mesh. We originally had our Orbi RBR750 which worked well when we had Spectrum, but they werent able to compete with the upload speeds AT&T offers. The new Orbi has better design and i love the ports on the back of each one! There is so much power in these that I am thankful they even make such monsters in Orbi. Thank you thank you!

I upgraded my current Netgear Gaming wifi router XR700 to this Netgear Orbi 970 Teo pack and W9W, what a difference. Had a slight issue trying to pair satellite to main router and called Netgear support who patiently guided me in resolving issue. Great product support.

Great item easy install really improved stability and coverage. Highly recommend even tho it's expensive

This device has been exceptionally good after being installed, it replaced a previous older version. The WiFi range is far better than before and the speeds have been great. Would recommend this device to everyone.

The client expressed profound satisfaction with this system. It provides comprehensive Wi-Fi coverage throughout her newly constructed, spacious home, utilizing six gig fiber optic connections. The client sought a robust system, and this one met their requirements. If you are seeking the ultimate Wi-Fi experience, I highly recommend Orbi.