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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 266 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Orbi 970 Series BE27000 Quad-Band Mesh Wi-Fi 7 System, highlighting its exceptional speed and extensive coverage. Users appreciate the straightforward setup process and consistently strong performance, as well as the ease of use. However, some customers have reported occasional connectivity issues, find the units a bit large, and feel the price is a concern.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 266 reviews
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Best Mesh Wifi ever!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using Google Wifi Mesh for years, I chose to go with something different that actually had a better plan for future wifi standards and support. Almost every single review pointed out the Orbi 970 Series as the best (and most expensive) wifi mesh. For me this is absolutely true and completely blows almost all others competition-wise out of the water. It's quad-band set up makes this work flawlessly. Two of these easily covers a two story 2600 sq ft home with no issues. This includes outside coverage in the yard, as well! All that said, it is extremely expensive. However, it's completely worth the price and is an exceptionally worthwhile investment.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not Great Experience with 970

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the prior 2 versions of the orbi mesh 3 node configuration. This is by far the worst that I have had. The 970 for $2k is a disappointment. I am an IT guy trying to resolve connection issues for 5 months. Connections drop across our house. As you move around our house, there is not seamless connection transfer across the nodes. I have had to reboot the router 3 times a day for weeks. The backbone is not consistent. I have place the router and satellites in the same positions and the previous generation and it is a step backwards, 10 steps backwards. The turning point on me leaving this review was was Netgears decision to make customer support so difficult. It took me 30 minutes to find the phone number to call for support questions. Awful. They don’t care about customer experience. I share to customer service that it may be a hardware issue and they didn’t care. Suggest I change the backbone channel. This is not Apple Support. It is Dollar Store Support.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality build, ease of use, stable,blazingly fast!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super stable and love the range that it covers. Live in a 3000 sq ft home, from our front yard to our backyard this thing has a massive coverage. Love its ease of use, pretty much plug n play. Hands down the best mesh system!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wifi7 is powerful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh system with good range. I have had no problems so far. Easy setup. You can’t go wrong with Netgear who make great products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Netgear Orbi 970 - WOW!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my current Netgear Gaming wifi router XR700 to this Netgear Orbi 970 Teo pack and W9W, what a difference. Had a slight issue trying to pair satellite to main router and called Netgear support who patiently guided me in resolving issue. Great product support.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Futureproof for the house

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bleeding edge technology for any home that needs an upgrade from wifi 5 or even wifi 6. The ease of use is there to make this a simple solution for any home with more than 40 devices connected together. While internet speed from your ISP is inportant, this is a solution for those who want a fast and relaibel internet connection for all devices. Ths cost is high, as the technology is not inexpensive to produce a router mesh sustem that maintains the connection between access points with a wireless connection that rivals a wired (ethernet) one. Bottom line: its a future proof system for those who want to get ahead and not have to worry about their hone internet becoming outdated or obsolete for the next several years.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good not Great - Way too Expensive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade to any previous Orbi systems and definitely superior to other mesh routers, however the price is ridiculous and cannot justify the performance difference compared to the 6E version. Save 1500 and buy the previous gen.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Mesh network

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed of the mesh network is amazing. And the ease of setup was nice. I do wish they would link with my other Orbi mesh network that is the WiFi 6E version.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Expensive but worth it for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item easy install really improved stability and coverage. Highly recommend even tho it's expensive

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Performance

    Rated 5 out of 5 stars

    The Beast has arrived

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely reliable, wide coverage penetrates through walls above all well built

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Orbi 970 2 pack

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 2 pack has been very solid so far. Great speeds and coverage with my 1gb connection.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Jlr5934

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has been exceptionally good after being installed, it replaced a previous older version. The WiFi range is far better than before and the speeds have been great. Would recommend this device to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Truly is the best you can buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded our internet to AT&T Fiber 2GB up and down so we needed some faster Wifi mesh. We originally had our Orbi RBR750 which worked well when we had Spectrum, but they werent able to compete with the upload speeds AT&T offers. The new Orbi has better design and i love the ports on the back of each one! There is so much power in these that I am thankful they even make such monsters in Orbi. Thank you thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mesh System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BEST WIFI Mesh system on the market !!! I use these in my home and offices. Great way to extend your wifi signal without degradation to the signal.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The client expressed profound satisfaction with this system. It provides comprehensive Wi-Fi coverage throughout her newly constructed, spacious home, utilizing six gig fiber optic connections. The client sought a robust system, and this one met their requirements. If you are seeking the ultimate Wi-Fi experience, I highly recommend Orbi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing speed and coverage!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a replacement for a TP Link 6e that failed. Everything in the house was faster- we only have on Wifi7 device- but the signal strength is so much better. Even Alexa responds extremely fast. 2k is a lot of money, but I don't regret it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Netgear Orbi Mesh 970

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is crazy expensive, but, it performs like no other. I have a 5gig up and down fiber internet plan. I get those speeds and more. Super easy to set up and use. My iPhone 16 pro max is wifi 7. Wirelessly I regularly get 1500 to 1700 on a regular basis. Highly recommended! jminjax.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    The Orbi 970 series is unreliable at best - AVOID!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm no stranger to Netgear Orbi mesh Wi-Fi - I had two previous versions of Orbi and they generally performed well. Due to the cost of the Orbi Wi-Fi 7 systems, this was not my first choice. A year ago, I purchased the TP-Link Deco BE85 and I have to say, while it had a few quirks, it performed exceptionally well in my home. I abandoned it due to the security concerns surrounding TP-Link as a brand and began the search for a Wi-Fi 7 alternative. I tried the eero Max 7 first to see if it would fit my needs - while the Max 7 is generally adequate in terms of range and performance, I did have some device connection stability issues and more important, it was missing a lot in terms of feature set that the Orbi offers (i.e. managing everything via browser, being able to manually set Wi-Fi channels when needed, advanced networking functions, etc.). I've had this Orbi system in place for 6 days at this point. Setup was painfully slow as many reviews have indicated, it took about 25 minutes - but thankfully that's a one-time issue, I can live with that. Coverage as compared to the eero Max 7 is definitely better - the Orbi has greater range and faster speeds. The Wi-Fi 7 MLO option is enabled by default and works very well, it provides fantastic throughput (I currently have 3 Wi-Fi 7 devices - two iPhone 16 Pro phones and an Asus Zenbook S 14). What I can't live with is reliability issues - particularly at this exorbitant price point. Bear in mind, the system is running the latest available firmware - which incidentally I had to manually download as the auto-update feature didn't offer it. The issue I'm having is this system randomly reboots for no discernable reason. It's been happening anywhere from 2 to 4 times per day - which is a disaster when working from home and suddenly your connection is gone for 3 to 5 minutes while the Orbi restarts itself. The router logs accessible via browser inexplicably start fresh after a reboot, so there is no way to go back to investigate what might have triggered the reboot. Super frustrating! A cursory search online indicates the Orbi 970 series suffers from overheating, which may well be the case as there is no internal cooling fan. However, given that it's January/February and I keep my home at 70F, and the router/satellites are in open spaces, this shouldn't be an issue. The Orbi 970 series is a complete disappointment, and I will be retuning it - for better or worse I'm going back to TP-Link, waiting for a Deco BE95 system to arrive.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi ScorpioWolf,

      Thank you for your review and valuable feedback. We're sorry to hear that you are experiencing reboot problems with your RBE973S and are considering returning it. We would like an opportunity to improve your experience with your RBE973S and look further into the Reboot issue you are experiencing. Please reach out to us at [email protected] with your contact information, and we will be happy to help you.

      Regards,
      NETGEAR Team

  • Rated 5 out of 5 stars

    WiFi Upgrade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to upgrade my wifi system to get better reception in our outside living space. I always liked the Orbi system but our current system was no longer going to receive updates so I decided to go with the 970. I bought an additional extender just in case it was needed. Set up was easy and quick and when all was done I did not need the extender. Signal strength went from fair to excellent using just the main and two satellites located in the same place as my old system. Reception outside is great now.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 3 out of 5 stars

    ended up returning it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a $2k system, I expected the little things to work better. The app was okay but I couldnt do any speed checks and opened support tickets which didnt help anything at all. I followed the instructions given (which didnt let the speed test work) and just ended up returning it for another brand.

    No, I would not recommend this to a friend
    • Brand response from Netgear Support
      Posted .

      Hi Jeff,

      Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We're sorry to hear that you were still experiencing issues with your RBE973S and NETGEAR Orbi App to perform Speed Tests even after speaking with Support and have already returned your device. When encountering a bug or another type of problem when you're using one of our mobile apps, we recommend performing a Bug Report for the App using the instructions in the following resource: https://kb.netgear.com/000064839/How-do-I-submit-a-bug-report-or-logs-from-the-Nighthawk-or-Orbi-app.

      If you decide to repurchase the RBE973S or any other NETGEAR Product and need assistance with your device or App, please reach out to us with your contact information along to [email protected], and we will be happy to help you.

      Regards,
      NETGEAR Team

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