Customer Ratings & Reviews
- Model:
- RBK13-100NAS
- |
- SKU:
- 6373081
Customer reviews
Rating 4.3 out of 5 stars with 307 reviews
(307 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are delighted by the Orbi AC1200 Dual-Band Mesh Wi-Fi System's ease of use, impressive coverage and range, and strong signal strength, leading to improved performance and uninterrupted streaming. Many appreciate the quick and simple setup process. While some experienced internet connection issues, the positive feedback on performance and range outweighs these concerns for most users. The system is also praised for its reasonable price point.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
No improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased Orbi to extend my wifi range. The instructions are straight forward, however, I haven't seen any improvement.
No, I would not recommend this to a friendRated 2 out of 5 stars
Couldnt even set up the satellite where i wanted
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range is not great - so i had to set up the satellites pretty close to each other to cover my home. My smartphones connect to the nearest one, so that seems good. But because of the lack of range i might need to buy more than the 3 because i want my back yard to get coverage. Also, the Ping is really bad. It was like 18ms when connected right next to the satellite farthest from the main router.
No, I would not recommend this to a friendRated 2 out of 5 stars
Keeps kicking things off the network
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am disappointed in this product as it is supposed to be one of the best. It keeps kicking devices such as a PlayStation and smart thermostat off the network. Also, other devices will connect directly to the main hub three rooms away but not to a satellite in the same room as the device. I will be contacting the manufacturer. I see no difference in speeds either.
No, I would not recommend this to a friendRated 3 out of 5 stars
A good buy or Not ?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exited the get the product. Working on getting it working, running into issues.
I would recommend this to a friendBrand response from Netgear Support
Posted .Hi Anil,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Needs more power
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product isn't bad. Easy hook-up, just wish it was a stronger signal.
I would recommend this to a friendRated 3 out of 5 stars
Works well once set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly to set up. Once all set up complete it has been a great.
I would recommend this to a friendRated 3 out of 5 stars
Works inconsistent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as expected. Coverage is inconsistent and spotty.
No, I would not recommend this to a friendRated 3 out of 5 stars
Not Impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3,200 sq ft home Medium Signal, Same as Single System
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Jerry,
Thank you for your feedback. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 3 out of 5 stars
Below average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor customer service..............................
No, I would not recommend this to a friendRated 1 out of 5 stars
Wi-Fi drops! Good luck if you’re not tech savvy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s been a month since purchasing this product. Thought it would be great. But have noticed it’s been dropping the Wi-Fi more and more as time progresses. Today is so bad I decided to return it especially after researching online suggestions which seem a little out of my realm as I am not a technician. And just my luck yesterday was the last day of my return window. I’m now stuck with a Wi-Fi system I have to Waste my precious time on. NOT PLEASED!
No, I would not recommend this to a friendRated 2 out of 5 stars
Satellite defective out of the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and had to run Orbis diagnostics and they determined it was a defective satellite out of the box. Excellent support but terrible hardware. The app was even supper efficient and made sense.
No, I would not recommend this to a friendRated 1 out of 5 stars
NETGEAR should be ashamed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product two days ago. Have spent over 4 hours trying to get the NETGEAR router to connect to me Xfinity Internet service. No helpful product documentation. No troubleshooting information. I have searched the NETGEAR website with absolutely no help. I have used Linksys routers for 15+ years. Thought I would try NETGEAR. You spend a couple hundred dollars on a product and you expect it to work. Pathetic, NETGEAR, absolutely pathetic. The app is terrible. The one small instruction card is worthless. NETGEAR should be ashamed of themselves.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not as good as other Mesh systems
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tested it against other Mesh systems (ORBI higher end system and Google Wifi. The AC1200 system is more buggy, harder to setup has shorter range and not as reliable. I do not recommend.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy rep guarding the doors sold me something
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Cell phones drop Wi-Fi as they pass other satellites. Apparently each device is paired to the satellite or the base that is closest to it at set up. Works great for TVs and desktop computers. Really sucks for cell phones and laptops that move around the house. Bought this for Best Buy was selling products from the front door so I couldn’t see what I wanted anyway. Now the return period is over and I’m stuck with expensive piece of electronics.
No, I would not recommend this to a friendRated 2 out of 5 stars
Hard to figure out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get it to work.. very frustrating ; I did everything it said , downloaded the app and followed all the instructions , still won’t work
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn’t work for us.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I kept the packaging, I would have returned this item. Did not extend coverage as expected. Did not work for my 3000 square foot home.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Hello,
Thanks for your review of your product. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Poor WiFi Signal Strength
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased based on the square footage rating, but cannot attain the internet speed coming in at the modem except in very close proximity to the base unit. Remote units showing a good connection to the base (blue light), but unable to maintain reliable strength for just a few low-consumption devices. Frequently drops the signal. Having to return and upgrade to a more capable option. Buyer beware.
No, I would not recommend this to a friend- Cons mentioned:Internet connection
Rated 1 out of 5 stars
Don't recommend it..
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont connect to ps4 and disconnects from tv all the time ..
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Orbi,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your Orbi. This resource should help you "https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network”
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
- Pros mentioned:Range
Rated 1 out of 5 stars
seems to help with the internet thur the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.need to replace the one we had - electric storm took it out
I would recommend this to a friend Rated 2 out of 5 stars
Horrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied, not worth the price. I don't see any change in the speed of the internet
No, I would not recommend this to a friend