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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 307 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are delighted by the Orbi AC1200 Dual-Band Mesh Wi-Fi System's ease of use, impressive coverage and range, and strong signal strength, leading to improved performance and uninterrupted streaming. Many appreciate the quick and simple setup process. While some experienced internet connection issues, the positive feedback on performance and range outweighs these concerns for most users. The system is also praised for its reasonable price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 307 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So simple and effective!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to install and control. We now enjoy strong WiFi signal throughout the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good coverage – but slower speed at the satellites

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the money. Just be aware that the downside of having a dual band system like this rather than a tri-band system is that this system uses one of the bands for backhaul between the satellites, which means that your Internet speed when connected to a satellite will be slightly slower than if your device is connected directly to the main hub. Had I known that, I probably would have considered getting the tri-band model instead since it uses the third band for backhaul and doesn’t really suffer much speed difference between the satellites and the main unit.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Range

    Rated 5 out of 5 stars

    Easy setup and great range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range and easy setup. A little tricky with FIOS but otherwise great.

    I would recommend this to a friend
  • Pros mentioned:
    Range

    Rated 5 out of 5 stars

    Perfect for multi leveled homes!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that it has the 2 extras for more range where we need it. We need it for both upstairs and downstairs and it reaches throughout the house, no problem. The price of this one is the same as the one stand alone router that covers 2500 sq feet, no guarantee it will reach downstairs perfectly. So if you need it equally for both levels, I would highly recommend this one!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what its supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi is just another device that does its job. We bought a large house and the internet provider recommended Orbi to cover the whole house with Wifi, which it does. The only documentation in the box is a card telling you to download an app to your phone to set up Orbi. The setup was somewhat cumbersome and confusing but accomplished the task. It comes with 30 days of Netgear antivirus and at least 30 days of nuisance emails, sometimes twice a day. Interesting thing though. I went to the Orbi website and the AC1200 model I purchased at Best Buy is not in the current Orbi product line. I had to look it up in the Support tab. It must have been at Best Buy for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great way to expand my wifi throughout my house!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and really expands my WiFi signal throughout my house!

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Great coverage now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and great coverage throughout my entire home - 3 floors

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Works great! Improved our access tremendously!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. Low profile. Works great! Have one on every floor.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup and Great coverage. No more dead spots in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Works as promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Coverage good in all parts of house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally Wi-Fi throughout our house

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this system after trying an extender to extend our Wi-fi across our house. We have an old house with really thick lath and plaster walls which have caused problems with signal strength in the past. Happy to say this system is working and we're now getting consistent Wi-Fi throughout.

    I would recommend this to a friend
  • Cons mentioned:
    Internet connection

    Rated 4 out of 5 stars

    Works pretty well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh system works pretty well. My only complaint is that some items, like my smart tv, need to be reconnected to the network every time I turn them on. Not a huge issue, but unexpected.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went into Best Buy store. The person helped me pick this out. Unfortunately they were out of stock. Went home and ordered it on line at Best Buy and saved money, they were running an online special. We have a 3000 plus home and this WiFi system has worked for the size of our house.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with finding a system to cover our entire home with internet service. I have tried numerous routers. The salesman at Best Buy convinced me of this and this far is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps the signal throughout house

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our cable connect is in the corner of the house upstairs, so having the extra two devices at the other end of the house has made the signal much better all over and it even carries well to the porch. My son set it up but didn’t have any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great low cost mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy setup but does need an existing router. The app worked well once it recognized the main unit. Setting up and checking the satellite units was seamless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I miss something in installation and had to call tech support. Able to get it up and running. Equipment works very well. Could hardly understand the tech support person. What took about 2 hours could have been done in much less time. Overall I like the ORBI.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great wifi expansion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Orbi is excellent, couple of small challengers setting up which was us. Customer service was excellent. You get 90 days free setup service and trouble shooting. The Orbi was recommended by the sales associate and we are very happy!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Mesh System

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After researching for weeks, every review came back to this specific system. Its easy to setup and the reception is remarkably outstanding (even in the basement)! The price was also a determining factor in purchasing this mesh system.

    I would recommend this to a friend
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