Customer Ratings & Reviews
- Model:
- RBK43S-100NAS
- |
- SKU:
- 6373080
Customer reviews
Rating 4.5 out of 5 stars with 949 reviews
(949 customer reviews)Rating by feature
- Setup4.8
Rating 4.8 out of 5 stars
- Range4.9
Rating 4.9 out of 5 stars
- Signal Strength4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Orbi AC2200 Tri-Band Mesh Wi-Fi System highly for its ease of use, extensive coverage and range, and strong signal strength, leading to consistently good performance and reliable WiFi. The setup process is also praised for its simplicity. However, a common concern is the relatively high price point.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Verizon Customers Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in home quarantine from geek squad advisor but they failed to say how difficult it is to bridge Verizon router over to Orbi router. Then may have to run Ethernets to your TVs. I will be returning tru band and the outdoor mesh extender I bought. Has to be something easier on the market then this. Plus NETGEAR customer service is horrible!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
horrible after purchase support
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked fairly well for 8 months then completely quit, contacted netgear who forced me to purchase extended support to troubleshoot the router that is still well within warranty, determined hardware failure, paid more money for advance replacement, been a week and they havent even shipped a replacement yet. dont waste your money
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Sound1snob,
Please reach out to us at [email protected] with your case number or RMA. We would like to look into this shipment and your experience with our support team. In most cases if your product needs to be replaced this will be covered under the hardware warranty and your support contract will not be needed.
Thank you
Rated 2 out of 5 stars
mot for everyone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the system just did not work in my home like it said. when back with a cheaper model,
No, I would not recommend this to a friendRated 2 out of 5 stars
Doesn’t play nice with att fiber
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slow internet speed with 1gb access. Multiple disconnects very disappointing.
No, I would not recommend this to a friendRated 2 out of 5 stars
Didn’t work for me, maybe the ac3000 does!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to ac3000. The ac2200 didn’t work due to the size of my apartment
No, I would not recommend this to a friendRated 1 out of 5 stars
Update made it useless
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initial experience with Orbi was great! No problems. Then the update came. Modem would now drop, or orbi would not connect to modem. Tried calling Netgear—they would not help without us paying $150. We owned the Orbi for less then 6 mos. if you do purchase Orbi—get extended warranty!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up but the default sets ORBI to blocking HTTPS websites that are not explicitly defined in URL I can’t even get to the orbi login site to fix this setting - no tech support after 90 days. Going to throw this in the rubbish pile and avoid netgear in the future.
No, I would not recommend this to a friendRated 2 out of 5 stars
Inconsistent connectivity
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity was spotty across the house. We returned it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Vicus,
Thank you for your review. We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult first experience with your Orbi and returned it. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. We will be happy to help.
Thank you
Rated 2 out of 5 stars
Was not what we expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product didn’t seem to work like it was advertised
No, I would not recommend this to a friendRated 1 out of 5 stars
Worked great then it didn't
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked Orbi for the first week but then it stopped working. The signal kept dropping. We returned it to Best Buy no problem and got a different unit.
No, I would not recommend this to a friendRated 1 out of 5 stars
Couldn’t get it to work.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After following the instructions, following several troubleshooting videos, we still couldn’t get this to connect to our internet. The app that is needed to setup the equipment is glitching. I do not recommend this product.
No, I would not recommend this to a friendRated 1 out of 5 stars
Defective product???
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this product now for over a year now. I'm not sure if it defective. My devices keep losing connection with the router. Even when they are right next to the router.
No, I would not recommend this to a friendRated 1 out of 5 stars
Expensive Piece of Trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in October 2019. Was great up until today. Tried to get support from Netgear online bough they would only refer to community forums because I bought this to long ago.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi Dawg,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit Netgear. com/support to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you
Rated 1 out of 5 stars
Bad service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible service. My house is big and I kept having to buy more and more. Bestbuy said all I needed was this batch but it wasn’t enough. Not worth the money.
No, I would not recommend this to a friendRated 1 out of 5 stars
Very disappointed customer!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We tried to install it and then spent over 6 hours with tech support to only come to the conclusion that mine wasn't working properly and that I should just return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi IrishPete,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you
https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-router-and-satellite
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at [email protected] for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to restart often. The satellites don’t always stay connected either. Takes about an hour to come back online.
No, I would not recommend this to a friendRated 1 out of 5 stars
Trash!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working once the year factory warranty expired. The only way I can t get it fixed it is I purchased a new warranty contract through Netgear.
No, I would not recommend this to a friendRated 1 out of 5 stars
hard to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first connection went smoothly the trouble started when I changed my internet provider. The system stopped working and could not provide wifi. I had to return it.
No, I would not recommend this to a friendBrand response from Netgear Support
Posted .Hi sonny,
Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, please log in to MyNETGEAR and click support for additional resources or to contact one of our support experts. They will be happy to help.
Thank you.
Rated 1 out of 5 stars
Satellites stopped working less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One satellite stopped working completely. Won’t power on. The power on the second goes in and out. Causing lost connection.
No, I would not recommend this to a friendRated 1 out of 5 stars
if I could rate this less than zero or a negative
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the worst product ever conflicts with all of my other internet products and bounces me on and off the network I will be returning this tomorrow
No, I would not recommend this to a friend