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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 646 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers regard the VDSL/ADSL Broadband DSL Modem favorably for its ease of use, performance, and straightforward setup. Many appreciate its compact size and the reasonable price point. However, some users experienced compatibility issues with certain internet service providers and occasional connectivity problems. A few also noted that the device can get warm during operation and that the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 646 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 4 out of 5 stars

    Functions well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Connected quite easily. Has worked reliably and consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modem for ATT customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to setup and worked great with my ATT service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem due to using century link as my provider. It works so well I have service in my backyard.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does what its supposed to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase. it does what its supposed to. the range is decent and the signal strength is not so strong but you get what you pay for

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great, buy it and stop renting!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a very old qwest modem die, and I picked this up. I also have a netgear nighthawk router, so it was a bit confusing to setup, the auto installation seemed to interfere a bit, but it's configured and working great! It's fast, and a good price. Stop paying rental fees on this kind of stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. However, occasionally we have to use the reset button.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    not so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can not get it to work, Have had 3 people try. It says it is ready but nothing happens.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy t0 install. Had to change one setting to modem only. The genie program helped to do this

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it hasn't burst into flames. I haven't I.stalled it yet so I can't elaborate.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    The modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was not that easy to setup but after some initial troubleshooting go the device activated and the ISP also works with it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Had to give up on DSL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had DSL provided through CenturyLink. The service failed, tried a new modem (this one) at the suggestion of Century Link customer service. They couldn't get this one to work either. Finally had to give up on DSL and went with Verizon Wireless. I don't think the problem was with the modem, it was CenturyLink. Best Buy was very good about taking the unit back. That's why I do business there.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really easy to setup, works great and never gets slow like my old one from the ISP

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great little box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does exactly what I wanted. I just needed a simple box that I could rely on instead of the junk box my ISP gave me. This was simple to setup and has worked flawlessly for me for the past few months. No issues, no confusing setup, and operations. I love it.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    So-So Drops Line Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have to re-boot this modem at least once per day. It is disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easily set up, it was up and running flawlessly in minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the few modems compatible with my ISP. Definitely cheaper than leasing.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was not compatible with my moms internet provider (windstream)

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very user friendly. Easy to set up and get us back online!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy hook up . Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to still call your provider to get the correct mode. But works welll.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, wrong modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately the Netgear modem did not recognize my parents' Verizon wireless network. We had to return it.

    I would recommend this to a friend
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