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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 646 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers regard the VDSL/ADSL Broadband DSL Modem favorably for its ease of use, performance, and straightforward setup. Many appreciate its compact size and the reasonable price point. However, some users experienced compatibility issues with certain internet service providers and occasional connectivity problems. A few also noted that the device can get warm during operation and that the instructions could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 646 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an amazing product, i really like the fact it is so easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems easy enough to set up. Jus have to call my provider for some info

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to hook up! And covers everything our family needs it for!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Got it on sale at a super good price! Works very good!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Has problems with CenturyLink

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to switch back to my old modem because this modem kept losing the Internet connection. I had to restart the modem at least 5 times a day. I bought this modem hoping to get a little more speed but CenturyLink is the problem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on spare of moment my original went out. Awesome buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    about average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a modem then wifi router setup. I needed a simpler setup so went with this combo. for whatever reason this combo is worse in performance. i often cant get a good wifi signal in my room which only has 1 wall separating from the modem. less than 30 ft total. the last setup was solid at the same distance. so not sure what is going on.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    GREAT product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good device. It works properly. 100% recommended. Its fast

    No, I would not recommend this to a friend
  • Pros mentioned:
    Modem

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem for the price works great with century link service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace an old 2-wire gateway modem(~12 years old) that was originally provided to me from AT&T due to intermittent connection issues. I decided to get this Netgear - Vdsl/adsl Broadband Dsl Modem as a direct replacement, thinking it would be plug and play, more or less. I started the provided "Genie" program to install the modem and found that it kept stalling out. I had to restart the installation process repeatedly getting further each time, but still not completing the installation. This caused a great deal of frustration, not knowing why it wouldn't complete. I couldn't figure out why it kept bombing out, but eventually it finished installing. To this day I do not know why it was so difficult. I would recommend NETGEAR review the installation process for this device and see if they can get it to work more smoothly, thereby avoiding any unnecessary returns of their product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has made my computer experience much faster than before.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Didn't work for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suppose the product is good because it's Netgear. However, I can't remember if I have VDSL or ADSL but whatever one I have doesn't work with this modem even though it's specified for both. Spent hours on the phone trying to sort it out and ended up buying used modem on CL.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Modem for internet provider

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchaswd for our new internet provider, but ending up returning aa the modem wouldn't work with the provider's environment. Not Best Buys fault, just something we didnt know to ask provider or best buy. Read bottom of box for things it doesnt support and know the providers specific environment before purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great modem for high speed DSL

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a rural area and only have access to DSL internet. This type of modem was required when upgrading to 25mbps. Best Buy was the only place in a 100 mile radius that had one. Easy install and I was in business.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great PC protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several modems from AT@T and they were expensive,did not last long and were a pain to set up. The NETGEAR was a snap to set it up and stays on. It is still running and no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to connect and works great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't want cable or a big utility bill form one of the telephone companies for things I would never use. I just wanted internet and the companies don't give you that as a option most of the time. So they can sell you big worthless packages. I just wanted internet and the Sales people helped me so fast it was wonderful. I just wanted reliable DSL to work with my low priced router. This is the match for my router. Perfect. Now I pay average $36 a month for internet. I have paid over $300 from a aaaaaaa company that i hate even more now. I saved with much better service then a list of companies with the NETGEAR - VDSL/ADSL Broadband DSL Modem. Thank you so much. I am very happy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need a new modem and this one meets all of my needs. Glad I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy to install. Reliable. Fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced an old modem/router combination with 2 seperate boxes. The modem was easy to configure, and has been stable since. The unit is reliable, extremely reliable, and a wonderful new asset.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works much faster than previous modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a modem from my Internet service provider (CenturyLink) before, and it crashed so I bought this netgear modem. My wireless connection is far more stable than it ever was with my previous modem, and netgear has great service, making set up very easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Adequate modem given my location

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Location is rural and older landline and this works well with it

    I would recommend this to a friend
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