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Customer reviews

Rating 4.7 out of 5 stars with 135 reviews

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93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 135 reviews
  • Rated 5 out of 5 stars

    Great service! Geek Squad rocks!!!

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    Posted .

    I had a lot of tv mounting to get done, and the team showed up as scheduled and delighted me with the excellent customer service. I will recommend the service to everyone. Great work!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ken

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    Posted .

    The geek squad is amazing. Courteous and highly technical and resolved all installation issues immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad designed my sound system!

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    Posted .

    I love my Best Buy sound system designed by consultant Daniel Pagan over the phone. I explained what I wanted and he listened carefully. Then he made two recommendations, one closer to what I asked him about and a second that incorporated all my needs in a much better package for the size of my room. He was professional, courteous, and friendly. He explained everything several times because I was not accustomed to using apps so he taught me when he came to check on the Geek Squad installation. Outstanding service. I will use Best Buy again. Thank you, Daniel!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound system, and security systems.

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    Posted .

    I am totally happy with the overalls setup and equipment purchases that I have made at best buy. I am even more impressed with the knowledge of each of technicians and the placement of the equipment. They have taken all the stress out of having to worry precisely how & where they are knowledgeable of those things. I would personally like to thank Mr. Neville for all his help, and the two amazing techs. Nikkito and Brandon. They work magic in your home and are 10 stars in my book. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For complex set-up, let the experts do it

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    Posted .

    I purchase a lot of electronics and set up almost everything. Now I’m realizing that I can save myself a lot of time and set it up right the first time correctly if I let the trained and experienced people do it for me. Yes, I could probably do it, but I would rather enjoy the entire experience. The Best Buy tech arrived and was able to install my new Sonance Sonarray outdoor speaker/amplifier system with minimal hassle. We have already spent a lot of money on this system, so let’s get it set up right. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why do it yourself

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    Posted .
    Owned for 1 month when reviewed.

    I purchased the Sonos home theater system that had a playbar, sub and Alexa equipped rear speakers. Their were basically NO instructions with the boxes and instead had me down load an app that in my opinion was half baked and not easy to navigate. I went back to Best Buy and asked them just to send someone by to get the new system up and running. They came over and did this and also showed me how to use the app to control my new system. Very easy and money well spent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was knowledgeable, friendly and patient

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    Posted .

    The Geek Squad technician was very helpful and installed everything to my satisfaction . He then took an inordinate amount of time to explain, re-explain and explain again how to operate my system. He (Josh) was VERY patient and understanding about my lack of technological skills.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The wireless speaker is now working!

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    Posted .
    Owned for 3 weeks when reviewed.

    Adam came to my house to attempt to have a wireless speaker work with my stereo system. In this way, I could take the speaker to other rooms and outside to have music playing or listen to what was being broadcasted on the TV. It took him a while to determine what the problem was but within an hour, it was discovered that I had installed a wi-fi extender that was interferring with the speaker working properly. Excellent job. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our Sonance amplifier.

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    Posted .

    The agents installed our Sonance amplifier. They were very professional and proficient and successfully installed the amplifier so we know have music coming through our speakers throughout our home. Great crew!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .

    Went to the BB store in Ocoee. Excellent service. Wonderful people. Very helpful. Also ordered all new appliances for a new home from BB in home services. Ditto. the Same. Excellent service and wonderful people to deal with. Purchased 5 TVs + wall mount + router. Washer / Dryer and 8 appliances for my rentals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my sound bar quickly

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    Posted .

    The agent was quick witty and even set up my remote so i didnt have to use 3 remotes. I can run the sound bar and tv from my cable provider remote. Its great!! Showed me how to use the app and run the sound bar. Great service! Would definitely recommend Geek Squad to anyone! Well worth it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!

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    Posted .

    The installers were excellent and did a great job. They were courteous, professional, and had obvious great knowledge of the equipment. They explained everything well and were very thorough setting up my Sonos system. I will definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is Great

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    Posted .

    Geek squad is great. Installation and follow-up support was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With great expertise agent fixed my tv and receive

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    Posted .

    Outstanding support. Could not have gone better. Service contract paid for itself with this one visit. Agent was friendly, safety conscious at all times, very knowledgeable And explained everything he did. Awesome guy!!! Thanks many time over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great staff

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    Posted .

    The GS came in and did a great job on the instal for the Sonos system and Simply Safe alarm. Gave hints and helps to make all operations simple. Even set up my thermostat so I could control it with my phone. Will use the GS for all my purchases. A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well done

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    Posted .

    Very happy with the results that was achieved. Didn’t take long and the system is like nothing I have ever owned. Feels like a high end movie theater no matter what I’m watching.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very capable

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    Posted .

    The Geek Squad did an excellent job installing our audio-visual!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team that does a thorough job!

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    Posted .

    Geek Squad has always done a great job! We have used them for a variety of installs and training. Would highly recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Network

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    Posted .

    I had a few problems with my Denon receiver connecting to my network, but my installer solved tge problem. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service aNd even better technician

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    Posted .

    The Geek Squad technician was simply....exceptional. My expectations were exceeded in all areas of the service call...installation, tuning, training, clean up and...GREAT attitude!

    I would recommend this to a friend