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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2768 reviews

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96%
would recommend
to a friend

Customers are saying

Customers appreciate the knowledgeable and patient Geek Squad agents who provide expert computer setup and data migration services. Customers are particularly pleased with the smooth and efficient setup process, as well as the thorough data migration that ensures all their files and information are transferred correctly. While some customers experienced incomplete service or long wait times, the overall positive experiences highlight the value and convenience of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 2,768 reviews
  • Pros mentioned:
    Data migration

    Rated 5 out of 5 stars

    PC Setup and data transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech connected the new desktop computer to my existing printer without a hitch, Printer and computer work fine with no problems. Almost all data was migrated to new system with no existing issues.

    I would recommend this to a friend
  • Pros mentioned:
    Service, Setup

    Rated 5 out of 5 stars

    New laptop is up and running

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James from the Geek Squad helped us setup a new HP Envy laptop - all in the comfort of our home. Glad we joined the Total tech program. Service was very good and exceeded our expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    pc installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    new pc installed and checked out wifi and printer and explained everything fully, spent extra time insuring I understood and left his phone number in case I had question later.

    I would recommend this to a friend
  • Pros mentioned:
    Data migration

    Rated 5 out of 5 stars

    Great job Matt!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was great-transferred all my data, gave tips on erasing everything from my old device, made sure my printer was synched with my new device. He also said to call him directly if I had questions or problems.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great install experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christy, the agent, was excellent. She worked quickly and efficiently with a pleasant attitude. She really knew her stuff.

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Knowledge

    Rated 5 out of 5 stars

    Geek Squad scores! Seamless install of new system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was highly knowledgeable, professional, and friendly. He made sure he understood exactly what I wanted during the install and transfer of data to my new system. I would definately use this service again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Leave it to the Experts

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best choice for us to migrate our old computer data to the new PC. The tech was very helpful, and explained each step of the set up process, and asked many questions to ensure that we had all the required data and programs we use regularly. The tech also created many shortcut Icons to make the use of the new PC much easier. We were pleased with the level of knowledge and professionalism of the tech. Highly recommend this level of service

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Setup

    Rated 5 out of 5 stars

    Geek Squad setup my laptop and printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs setup my laptop and printer. Transferred my data from old PC to the laptop. Very knowledgeable and I appreciated that they answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Knowledge

    Rated 5 out of 5 stars

    Total tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new computer and migrated all data from my old computer. He was excellent and extremely knowledgeable. He was very professional.

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Setup

    Rated 5 out of 5 stars

    Great Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Geek Squad tech was friendly, informative, and highly efficient in setting up my new computer and printer, including migrating data from my old desktop. An excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Data migration

    Rated 5 out of 5 stars

    Geek Squad installed my desktop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician, Kevin, migrated all my info to my new Lenovo computer. He was extremely efficient and provided answers to all my questions. I also appreciated his putting shortcuts on my new desktop

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Thumbs Up for Your Geek Squad!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your technician successfully transferred all my iPad data to my MacBook Air; he was very informative/efficient regarding the setup and ran a speed test upon completion. He did an outstanding job!!

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Setup

    Rated 5 out of 5 stars

    Geek Squad tech was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New computer setup and data migration. The tech did everything I could think of to ask. He even had a couple helpful suggestions. The whole thing went as I had hoped

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Movers installed my treadmill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The folks with my treadmill were on time and they worked together to get my treadmill put together and working in an efficient. And they were friendly and knowledgeable and a joy to deal with

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Ease of use

    Rated 5 out of 5 stars

    I love Geek Squard!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geoff arrived promptly at 7 am, saved our data, took apart our ancient computer, set up the new one, added our data, gave us an overall lesson, and was on his way after 8am.

    I would recommend this to a friend
  • Pros mentioned:
    Data migration, Knowledge

    Rated 5 out of 5 stars

    Geek Squad Data Transfer Report

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was awesome! He knew what to do with the challenges of moving my data from one computer to another. He is very knowledgeable. Don't lose him as an employee!!!!!! Others should mentor him.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Professional Patient Polite Technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad tech was great. He installed my new desktop with no glitches, no problems and saved and re-installed my data. My monitor, speakers and keyboard are separate and use port install cables. All of this was done very quickly and efficiently. Four weeks now since the install and no problems! I would recommend Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very thorough and competent. Understood my issues right away and went right to work. Asked questions along the way to clarify what I wanted, and responded cheerfully. Both agents were pleasant and presentable. I am grateful for their help. This could never have been handled via a remote session.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    work done as requested, I would recommend this tec

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    technician was proficient, and efficient got the work done as requested and made sure I understood my new computer and had me check everything out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, prepared, knowledgeable, helpful! I was very pleased with Jimmy's service on connecting our new HP computer!

    I would recommend this to a friend
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