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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1757 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,757 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Spectacular Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who did our install and transfer was above spectacular. He was very patient in explaining how to operate our new computer and deal with the changes between it and our old computer. We are limited in our experience with technology and he made us feel like we were capable of using it without outside advice; Aside from those comments, he arrived promptly and bean working right away. He was very professional, patient and polite and did not seem at all bothered by our questions throughout his work. We could not have asked for a more competent individual to install our computer. He is definitely a credit to Best Buy and should receive accolades for the manner in which he presents himself and his professionalism in which doing so. He was amazing !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was also helpful in the Store

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Agent He was good at His job and seen to have no problem at all with the connections and when He was finished He went over the operations

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Installation outstanding with the geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought a new HP computer and had the geek squad install and set up the computer and the tech was outstanding in setting up our computer. Cannot say enough for what we experienced and very happy with the out come

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech set up my system while explaining each step. He also customized the system to meet my usage needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Did a Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer connected the new computer, associated software and answered all our questions. He was fast, accurate, and helpful. All done with a smile. Good job. Good guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new computer effectively.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the technician, installed my new computer quickly and effectively. He is an outstanding , intelligent man of great service to the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a great job setting up my computer. He spent time showing me how to use it

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Smooth installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation and data transfer were accomplished smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge, Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my printer and computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He provided much appreciated information and education about the printer and computer. In addition, he efficiently and quilckly set up the equipment and demonstrated its use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy is the Best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new computer. Love the Geek Squad. Best Buy and the Geek Squad's service is great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great help for an old lady with bad knees.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was great, as I didn't have to do anything. (Bad knees). The rep was super friendly and patient with my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Geek squad installed my computer and extenders!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely nice guy, he set up everything was very detailed. My daughter and I understood everything and he answered all our questions. I will highly recommend!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad install Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed and setup my new computer. They were excellent. They were very helpful and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad is very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very knowledgeable. They explained the new computer to me as we went through the setup process.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer, Ease of use

    Rated 5 out of 5 stars

    HP all-in-one 24"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent, Reinier, installed the new computer, transferred data from the old one and explained how to use the new features on it. Very good experience, excellent agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gerk squad is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad was very knowledgeable. He set up my computer and answered all mycquestions.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad set up my laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new laptop and connected the printer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    A Flawless Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer set up the computer, monitor and printer expertly and efficiently. Made sure I understood all the basic functions and answered all my questions. The Geek Squad's reputation was the reason I bought all the components and installation from Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad trained us.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work........!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing a new printer and having it hooked up was a nice, easy process, after finding out my old printer would no longer communicate with the new tower. Quinton Campbell is the best.

    I would recommend this to a friend