Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1708 reviews
(1,708 customer reviews)to a friend
Customers are saying
Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
excellent team member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad lady who came to connect/set up the computer was excellent and helpful and showed me that I had bought a mouse and keypad I did not need which I took back. For some reason the salesperson said I needed them and in fact they both come with the computer
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer set-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The set-up of our new computer went well! The technician really knew his stuff!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad installed my computer quickly.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent installed my computer, and CD drive. He was quick and efficient. And made sure everything was working perfect before leaving. However, there was a bit of a generation gap, when it came to burning CD's. And I got a big kick out that, when the young Tech asked me, "How you been doing that?" We both had big laugh when I replied, "Let me show you how to skin this snake, young man."
I would recommend this to a friend Rated 5 out of 5 stars
New desktop Dell computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my new Dell desktop and transferred my files from my laptop successfully.
I would recommend this to a friendRated 5 out of 5 stars
Tv problem fixed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reden knew exactly what was wrong and fixed it. He was a polite gentleman which is always appreciated.
I would recommend this to a friendRated 5 out of 5 stars
Geek squad installed computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installers were very patient and professional and polite. A jot to deal with and the installation was flawless. Thank you
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad set up my computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents set up my computer just fine-no issues to report
I would recommend this to a friend - Pros mentioned:Ease of use, Setup
Rated 5 out of 5 stars
So happy with my computer installation!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a very smooth installation of my new computer (this is my first laptop). All my questions were answered in an understandable way.
I would recommend this to a friend - Pros mentioned:Ease of use, Setup
Rated 5 out of 5 stars
computer and copy machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Eric from Geek Squad was wonderful, has so much knowledge on installing and explaining the equipment. He installed my new computer and copy machine. He is an asset to Best Buy and to your customers.
I would recommend this to a friend Rated 5 out of 5 stars
Huge Improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the computer, its speed and ease of use, would recommend it to anyone.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
In addition, e updated my very outdated laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Timothy was amazing getting my laptop up & running!
I would recommend this to a friend Rated 5 out of 5 stars
Computer set up, transfer data, printer set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Knowledgeable, helpful and friendly. Would and did recommend to others.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
I am SO happy I chose Best Buy & the Geek Squad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am SO glad I decided to buy my new computer at Best Buy and have the Geek Squad set it up! Best Buy was very efficient scheduling my appointment, and sent me checkoff lists beforehand to be ready for the appointment, and kept me updated with email reminders. The tech who arrived to set up everything was conscientious and did a wonderful job. He not only set it all up (computer, monitor, modem, printer), he also installed the anti-virus & Microsoft Word and gave me tips on using the new computer as well as Windows 11! He was great! I am SO happy I chose Best Buy and the Geek Squad!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Set up my iPad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set set up my laptop in a wonderful time and he did it fairly easy and had no problems
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very satisfied with the work done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The squad had my computer up and running within minutes. They hooked up my printer and installed all my apps.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Computer setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did an amazing job and were not in a hurry. They answered all my questions and offered their input. I was glad I chose Gerk Squad!
I would recommend this to a friend Rated 5 out of 5 stars
New desk top computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the job well done. very knowable. they knew every question I had and answered it.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great installer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was fantastic. Very nice and he took his time connecting my new computer.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
A Flawless Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad installer set up the computer, monitor and printer expertly and efficiently. Made sure I understood all the basic functions and answered all my questions. The Geek Squad's reputation was the reason I bought all the components and installation from Best Buy.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
5 stars
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent’s arrival time & time to complete set up was “right on”. He explained what he was doing & provided estimated completion time for each program.
I would recommend this to a friend