Customer Ratings & Reviews

The technician took care of any issues & answered any questions i had.

The tech was great! very knowledgeable and efficient. Very happy with the sales people at Best Buy.

The agent installed my computer and printer efficiently and effectively. I was very pleased with the service. Thank you!

Duplicated prior computer and everything worked great and acceptable. But sometimes it doesn't charge and I think it is the APPLE plug. I'll get it checked if this continues. Otherwise we are satisfied.

The agent was amazing. Set up my new computer quickly. Very knowledgeable and friendly.

Montgomery was terrific! He set up my laptop and printer. I was very pleased with the service through Best Buy Geek Squad. Montgomery was very helpful explaining everything he did and checking to make sure it all worked out.

The Best Buy service technician was very helpful while installing our new computer. He asked if we had any questions and showed us how to handle the items we were asking about.

Both the in-house copying and home service were fine. Toby, the technician who came into my home took care of problems between my new laptop computer and desktop (which were initially caused by the company from which I bought the laptop and their on-line technicians. They were unable to correct their problems over a year of service, but Toby took care of it in a few minutes. The Geek Squad service makes it worth our time and money to get all our equipment from Best Buy.

The tech who came to my home to set up my new laptop was excellent. Very knowledgeable and took his time to explain everything and answer all my questions. He also made other suggestions on how I could improve my other tech and Wi-Fi which was very helpful. I would recommend to anyone that is not very computer/tech savy to purchase this service.

Our agents were prompt, courteous, and super informative!

The agent connected my computer successfully and also set up the scan feature. He was very professional and informative.

The person that installed my tower was quick, quite efficient and actually answered my questions before I asked him.

The agent hooked up my computer and set it up for me.

Agent very knowledgeable and patient. Helped me set up printer which was great

Very pleased with my tech and the job he did.Happy to recommend.

The “Geek” was prompt and efficient. The process took longer than I/she thought because of the transfer of files and a forgotten (on my part, of course) password. Kat was responsive to my uncertainty about the product transfer and use of the new computer. She did an excellent job of both installing the computer and printer, but showing me how to use the new equipment. More than five stars for Kathy (Kat).

The agents were knowledgeable polite and professional.

The Geek Squad had Fabulous Service as always! They always go above and beyond.

The agents did a great job helping to set up my new computer and printer.They were great guys and took the time to answer my questions

The Geek Squad employee arrived on time, was clean and was knowledgeable. He efficiently installed a computer and printer. He showed us how it worked and answered all our questions. I have used the Geek Squad on several occasions and have always been satified.