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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1718 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,718 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent computer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh provided excellent installation service, transitioning old pc, monitor, and printer to new replacements. He was most informative and helpful - a true professional !

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Mr. Paul Salas

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very helpful and courteous took seven trips but it is operating great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very help full and nice Could do better with open times to come out 7 to 7 is a little bit much

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Fantastic computer installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician, Montgomery was fantastic. He was knowledgeable, patient and took his time. He went above and beyond in helping me understand the computer and set up various accounts. A plus! Will definitely use Geek Squad again and ask for Montgomery.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad technician did a great job setting up my new computer. Highly recommend Geek Squad for a computer set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Not his first computer setup, but mine!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was on time, very efficient and answered all my questions patiently and fully. I suppose I could have set up my first computer with many hours of work and research, but I certainly saved a lot of time having a professional do it. Well worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad helped complete my son's computer build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who helped complete my son's computer build was knowledgeable, personable and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Mac Device Data Transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred my data effectively and efficiently from my MacBook to the MacMini.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Geek Squad is awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stanley was absolutely wonderful. He set up the computer and printer. He is very knowledgeable, professional and courteous. We were so very pleased with the service we received and would recommend the service to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Irvin Howard was wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Irvin Howard was so knowledgeable and very professional. Irvin walked me through the set up and explained everything as he set up desktop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ulrika was extremely professional and efficient. She also followed up with an appointment in two weeks to resolve any problems I might have. I'm completely satisfied and will recommend the Geek Squad to friends.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great job installing new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brett did a great job setting up my new computer, he was able to retrieve needed info from the old computer and transfer it to the new one, connect with the printer, and do all necessary adjustments to have it up and running for me. It all went very smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad really helped in setting up new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very knowledgeable, friendly and explanative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    All in one computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was totally knowledgeable and understood immediately my limitations with being in a "dead spot" for cell service and having my devices work together. He got my new computer working. I had my first Zoom session within a week of this seetup and everything worked beautifully

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new computer and printer work like a charm. My new Sony TV is great too

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Review of transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was knowledgeable and transfered all my data. However, they install the wrong email program.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stephen from the geek squad was great. Install my computer and showed me all the things on it. He was quick and new exactly what he was doing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Another job well done...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first freezer was slightly damaged, so the guys had another one delivered in 3 days. Your delivery guys are very friendly, knowledgeable and do their job very well. I will stay with Best Buy for a long time. Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installing computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the data download at the store, the Geek Squad installed my computer quickly and efficiently asking me for my input as to what shortcuts and any special instructions that I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Trend Micro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came and installed the trend thing with no problem. They were nice and timely.

    I would recommend this to a friend