Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1724 reviews
(1,724 customer reviews)to a friend
Customers are saying
Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great help and they make house calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad came to our home and made sure we had both our laptops hooked up and functioning well. They were not rushed and they answered every question we had.
I would recommend this to a friend - Pros mentioned:Data transfer
Rated 5 out of 5 stars
Help set up new computer system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took in the old system and had the staff transfer everything over to our new system. Couldn't have been nicer to deal with. answered all of my questions and the schedule appointment was perfect.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Installed my desktop computer for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a very good job with transfer very professional
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Geek Squad member
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Teck really knew what he was donning, Thank you for the install.
I would recommend this to a friend - Pros mentioned:Data transfer
Rated 5 out of 5 stars
Transferred all my data. Answer all of our questio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tina setup my new laptop. Transfered all thexdata. Setup my email accounts. Answered all of our questions. Could she please move in?
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Computer setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent set up my new computer and set up tabs to reach my programs.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Geek squad was informative and helpful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did a nice job setting up my laptop and our smart TV
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek Squad review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is what you absolutely expect when you request help from the geek squad. Extremely intelligent individual that set up your computer exactly the way you wanted it.
I would recommend this to a friend Rated 3 out of 5 stars
Geek Squad came to my home to input Webroot.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2nd time person came out to finish what was not completed the first time and still didn't complete job I called geek squad online and job was completed by person online.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Definitely Recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product from BestBuy. Does everthing it features well, plus much much more. So far so good, no issues thus far.
I would recommend this to a friend - Pros mentioned:Data transfer
Rated 5 out of 5 stars
Geek squad computer specialist.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agent setup my new computer without data transfer.
I would recommend this to a friend - Pros mentioned:Data transfer
Rated 5 out of 5 stars
Smooth computer setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent transferred all our wanted data from the old to the new computer . So glad we didnt have to haul these to the store to have it done! She also answered our dinosaur questions without laughing!
I would recommend this to a friend Rated 5 out of 5 stars
Very Professional computer system install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy and impressed by my recent computer system installation. The agent was professional, knowledgeable, and personable. I built a trust in his work as he proceeded through the installation process. His communication with me from the appointment scheduling thru the installation was excellent. I will continue to buy from Best Buy the merchandise that they sell. The Total Tech plan makes electronics enjoyable without facing all the problems that I have had when buying from other sources. I promote the Geek Squad to my friends and family. The service the agent provided me made for a wonderful experience. I am now enjoying the new technology that he installed!
I would recommend this to a friend- Pros mentioned:Setup
Rated 5 out of 5 stars
Installation of PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He was very polite, informative, competent, and gracious to us. He did what was needed efficiently, and quickly. He answered all of our questions, and made sure we understood how to access applications. He is an asset to Best Buy.
I would recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
I talked out laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad arrived on time. The gentleman was wonderful helping set up our lap top.
I would recommend this to a friend Rated 5 out of 5 stars
Happy with Geek Squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad is very professional. They how to work everything!! Set up my computer and gathered all emails to one site. Also, set up a printer to communicate with the computer. Connect a small handicap item to the TV.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Technican. Arrived as scheduled. Unpaced devices, removed old equipment, instslled and tested new equipent! Follow up was prompt and professional!
I would recommend this to a friend - Pros mentioned:Data transfer
Rated 4 out of 5 stars
Geek Squad fixed my computer in and out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad came in did what I needed done and that's all
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Geek Squad Set Up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.He showed up on time, explained what he was doing every step of the way. Before he left, he asked if we had any additional questions. This was the smoothest new printer set up I have ever seen.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Very Proficient & Knowledgeable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dustin was amazing. very professional, he gave great explanation to my questions, was very patient with me and gave many teachable moments. I highly recommend using this service
I would recommend this to a friend