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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1725 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,725 reviews
  • Rated 5 out of 5 stars

    Great group to work with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fine set up by Sebastian. Answered all my questions and concerns. Felt like I had someone I could rely on

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad, worth every penney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The IT person was the most professional person and the one shining aspect of your company. I don't think you deserve him personally. You should give him a raise.

    I would recommend this to a friend
  • Cons mentioned:
    Scheduling

    Rated 5 out of 5 stars

    Timely service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent in-home support by Nancy. On time and efficient. But poor scheduling.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad did a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman that helped me putting the pieces together did a great job. It was done quickly and easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad installed our new computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this service. The Geek Squad installed our new computer and explained what differences I'd see from our old computer. Highly recommend this service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Knowledgeable Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent spent several hours setting up everything. He was professional and answered any questions that I had.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Successfully installed my computer and monitor. Helpful and informative.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PCSet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech did all the necessary install and made sure everything was set up correctly and working properly before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is courteous and efficient.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech specialist was on time. He masked, gloved and put protectors on his shoes which we much appreciated. He was courteous and considerate. He was very knowledgeable in the setup and worked without interruption. We hit a snag with the DVD player/writer attachment. He downloaded the state of the art driver rather than the inferior one that came with the player. We appreciated his guidance in this matter. Everything worked very well when he left.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    New laptop set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job of setting up our new laptop. Very nice guys.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad installed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    making using a computer fun again. and pow i must add more letters

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Geek Squad home setup for new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my new laptop connected it to my other devices for me and did the data transfer from my old computer to this one. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop setup service !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cohen, the Geek Squad Consultation Agent, did the initial setup, seeing to it that all needed updates were done, without data transfer, (couldn't since old laptop died), minimizing things I needed to once I got it up and running at home. Great sales and service, much needed, as my OLD laptop had just died a horrible, agonizing, corrupted, death ! Many thanks...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonathan set up my equipment for Zoom & wireless,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan did an excellent job as always. He is knowledgeable and professional

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek squad was very effecient and knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nicole was there on time and was very knowledgeable and willing to answer questions, Top notch service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joe had to put my new computer together with the hard drive from my old one. He showed me a lot of the new things. One of the main things is I have to have big print for reading emails and doing all my crafts. He took the time to make sure I understood how to do them. When I have a problem I like to talk to him. thank you Joan Pare'

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek squad did a great job setting up my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and was very knowledgable. I suggest you let them set yours up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Looks and sounds great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up tv. On time, very professional, did job to my satisfaction.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hp laptop setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Understood how we wanted to use our new laptop and was quick to accommodate our requests. Professional.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Justin a Geek Squad employee installed my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin installed my new computer and made sure all worked fine. He cleared my old one so my granddaughter could have it. Excellent job.

    I would recommend this to a friend