Black Friday is hereShop new DoorbustersShop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 143 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 12" 28-lb Portable Ice Maker's rapid ice production and ease of use, frequently praising its compact size and convenient portability. Many reviewers highlight the machine's generally good performance. However, some customers noted that the ice maker can be quite loud during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 143 reviews
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    great portable ice making machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice portable machine ,ice sizes are very small due to resvere buckett frequancy of making is good love it

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    NewAir Ice Maker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this ice maker. Works well. Makes a lot of ice. Great for drinks and for topping off a cooler.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-100SS. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Love the ice

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this ice maker for my 3 year old and 5 year old because they are obsessed with ice and it’s a lifesaver the ice is easily crunchable and makes a great amount and replenishes itself very fast all in all a great purchase for the family .

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have ice readily available. Only fill it up once a day and within 15 minutes usually we have a cup of ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    fast ice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was fantastic it made ice fast for a party you will want to dump the ice in a zip bag and put it in the freezer or it will melt a bit faster sitting in the maker. it will recycle the water if the ice melts so no loss there

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Christmas gift for him but for me also

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I absolutely love this ice maker! It is easy to add water and makes ice as fast as it says. Although the smallest size is not pellet size- the texture is somewhat soft and easy to chew.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Would recommend this ice maker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this ice maker.It works fast and makes a lot.You have to empty it soon or it will sit in the tray and melt.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    NEWAIR 28 LB. PORTABLE ICEMAKER

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THE 'NEWAIR ICEMAKER.....MAKES ICE IN NO TIME.....CONVENIENT & USEFUL. WILL PROBABLY PURCHASE ANOTHER ONE FOR TRAVELING

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the star review and for sharing your thoughts about your experience using your AI-100S.Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Love love love this little ice maker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE THIS LITTLE ICE MAKER!!! I always have ice when I need it. We're a small production studio with about 8-12 employees and it keeps a steady flow of ice for us! Absolutely our favorite appliance in the studio!

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Best yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit lasted an entire year. Very pleased with this time, as most other units only last 6 months. Also, we empty this ice receptical 3-4 times a day. After returning this unit, I bought another.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    awesome item. cant imagine life with out it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would absolutly reccomend anyone buying this. perfect i livein an apt an we arent allowed to have ice makers in our fridge. perfect for hte counter top

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Works for us!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a big family and need the ice. Small, med or large ice. Small is still pretty big. We like it!

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Ice Maker

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement ice maker and is working better than the other one.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-100S. Thank you for choosing Newair! newair

  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Ok machine

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, had no problems except for cleaning was very difficult. Ended up having to throw it away because it was moldy inside.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like idea of having fresh ice all the time when I want ice. I have had the device for a few weeks now and the only problem I seem to be having now is the ice seems to be wet all the time and it sticks together. I have to do more checking on the device itself to see if there is something causing this or if it is just defective. Other than that, this is really a nice machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    WORKS GREAT

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I HAVE USED IT FOR A COUPLE OF POKER TOURNAMENTS AT MY HOUSE AND HAVE NOT HAD ANY PROBLEMS WITH IT KEEPING UP WITH THE 20-30 GUESTS

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great ice maker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing work great. As for the noise it's an ice maker. Ice drops makes a little noise. No big deal.

    I would recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Ice Machine ! Highly recommend this ice maker for all your ice needs plus some .

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-100SS.Thank you for choosing Newair! newair

  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Ice maker

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To expensive! Slow and too noisy. Not better than other brands.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    ToniIommi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it so far. Purchased awhile ago and finally used it. Makes ice quickly. Nice, large water reservoir.

    I would recommend this to a friend
Sponsored