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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 143 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 12" 28-lb Portable Ice Maker's rapid ice production and ease of use, frequently praising its compact size and convenient portability. Many reviewers highlight the machine's generally good performance. However, some customers noted that the ice maker can be quite loud during operation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 143 reviews
  • Pros mentioned:
    Ice production

    Rated 5 out of 5 stars

    Great ice maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very portable and fast ice maker. Great for picnic and BBQ.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine so far. Directions are vague , but so far works good

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-100S. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice ice machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    :-) Cheap for its price. Exclusive ly red. Works great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good source for ice

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far it's been working well. Have it in my basement bar for an extra source of ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-100S. Thank you for choosing Newair! newair

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 2 others before this one and this is performs like crazy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ice ice baby

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. A little pricey but it’s what my mom wanted

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-100SS. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 3 out of 5 stars

    Frustrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker worked fantastic...until...suddenly the water level sensor stopped functioning. I heard the machine working in the morning...by noon the sensor light was on continuously. This also seems to have caused the exhaust fan to stop cooling the evaporator. I tried emptying the reservoir, cleaning the filter and unplugging the machine; hoping to reset the sensor.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only reason for not giving 5 stars; it’s a little louder than anticipated!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First one leaked during operation. They replaced and has been working fine since!

    I would recommend this to a friend
  • Pros mentioned:
    Ice production, Performance

    Rated 5 out of 5 stars

    Fantastic Compact I’ve maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fantastic …I run it every single day! Works great.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-100SS. Thank you for choosing Newair! newair

  • Rated 3 out of 5 stars

    Worked great until it didn't.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this unit in January 2020. Worked great for 15 months, then just stopped making ice. I'm glad I bought the 4 year Geek Squad Protection Plan.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. If you have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service newair

  • Rated 5 out of 5 stars

    It’s nice to have ice when you want it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great use it every week wouldnt want to be without one now that I have had one

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-100S. Thank you for choosing Newair! newair

  • Rated 3 out of 5 stars

    Ice machine gone wrong

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a few months. After cleaning the machine it just went out and wouldn't make ice any more.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care newair

  • Rated 5 out of 5 stars

    Great Ice Maker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems great so far, not that noisy than what I expected. It's a great gift for those who love ice :)

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Famtastic little machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice machine almost makes too much ice for us and we love it!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Works great and matches my truck.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this on camping trip and it worked great. Makes ice in like 8 minutes just as stated. Would recommend it for anytime ice is needed.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-100R. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Perfect for anyone who doesn’t have an ice maker h

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my daughter. She loves it and is very happy.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-100SS. Thank you for choosing Newair! newair

  • Rated 5 out of 5 stars

    Portable ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described. Takes up a lot of counterspace though.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product AI-100BK. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 3 out of 5 stars

    Has problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a long time to make ice cubes. They fuse into one block, even when rapidly placed in the freezer. You have to unplug to turn the unit off. I had to connect to a plug mold surge protector.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ice production

    Rated 4 out of 5 stars

    Small Ice Maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty useful machine for small household. Makes ice pretty fast throughout the day.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-100R. Thank you for choosing Newair! newair

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