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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 3.3 out of 5 stars with 94 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

56%would recommend to a friend

Customers are saying

Customers consistently note the excellent ice quality produced by the 44lb. Nugget Countertop Ice Maker, frequently praising its ease of use. However, some users report concerns regarding the noise level and the machine's long-term reliability, with some experiencing malfunctions or leaks. A few customers also mention challenges related to refilling the water tank.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 94 reviews
  • Rated 3 out of 5 stars

    leaked after 10 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the product was good until it started leaking all over my countertop

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service newair

  • Rated 3 out of 5 stars

    Okay but doesnt last long

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice machine did great the first few months now it wont make ice it is hard to fully clean too

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 3 out of 5 stars

    Weird belt noise

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used for a few months after a while it stated making a weird noise like a belt on a car. That’s because i cleaned and drained weekly

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was gonna be like the hospital ice where it just melts in your mouth when you eat it, but it’s still very solid, still a good machine so far though! Side note: it gets dirty fast, have to really keep up with the cleaning

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 4-star review and for sharing your thoughts about your experience using your NIM044BS00. Thank you for choosing Newair! newair

  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Newegg is cracked

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second ice machine in a single year. They are junk. I clean them religiously. They all tear up. Do not waste your money on this.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. It does produce alot of "Sonic Ice" as my wife would say. I dont really like having to fill it with water all the time and would like an option to have a water line connected to it but thats just personal preference. Also you cant dump it into an existing tray into your freezer to stock up on ice because the ice that is produced is wet and if you do that you just end up with a large almost unusable frozen solid block of ice. Other than those, it works great and have had no problems with how it functions

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for sharing your thoughts about the NIM044BS00.We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously the greatest purchase. It’s a luxury for sure, but it’s been in an incredible purchase. It’s a little loud, sure, but nothing too disturbing. It’s incredible and everyone that comes to visit wants one too.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Water tank

    Rated 5 out of 5 stars

    So much better than crushed ice!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes ice fast. Having to pull the ice tray out to fill it is a bit of a pain but manageable. Overall though, I’d definitely recommend it if you want ice nuggets.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NIM044BS00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Very good ice maker

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it 3 months and it quit working, called support and they were fast and great. Sometimes you get a bad one even on new items. Love the ice, the machine is a little loud but it makes ice very fast. Can't wait for my replacement to get here.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 4-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Kinda Noisy, but it makes good ice! Would buy again!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ease of use, Ice quality

    Rated 5 out of 5 stars

    Great ice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ice. Looks great on counter. Easy to clean. Love this one.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    TOO LOUD

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too loud! Love the size of the ice but this machine is so loud and no support

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Ice Maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice that it makes is awesome. However, this small machine is the loudest appliance in my house. You can hear it all throughout the house. Other than how loud it is is would be perfect for countertop ice.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Cons mentioned:
    Water tank
    Best Buy Employee

    Rated 2 out of 5 stars

    Great until it wasn’t

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ice maker was great for about 8 months then it started leaking every time we tried to fill it. The scoop doesn’t have a storage spot and gets buried no matter what you try

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    It is a keeper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A real work horse. The output is phenomenal, it really exceeds all specifications by many lbs of ice.

    I would recommend this to a friend
  • Pros mentioned:
    Ice quality
    Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    It’s so loud

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes great ice. The only problem I have with it is , that’s it’s super loud. Pops and cracks and runs 24/7

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    DON'T BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. I purchased this ice maker through Best Buy in May and it already does not work. Cleaned it yesterday and now it's making an ungodly loud noise and not producing ice. I purchased this ice maker because I previously had a more expensive nugget ice maker that lasted me two years. I still paid a pretty penny for this one to have it only last 3 months. Do yourself a favor, if you want the nugget ice maker, pay about a hundred dollars more for a machine that will last a lot longer. Shame on you NewAir!

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great little nugget ice machine!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this thing is awesome. Having to remove the ice bucket to fill with water isn’t the most efficient method I could think of but if you know that going in and it doesn’t bother you, you end up with an awesome little machine that produces quite a bit of awesome nugget ice. I bought some ice bags on Amazon and have been storing all the extra in bags.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 4 out of 5 stars

    Does what it’s meant to

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it but just wish it would keep the ice cold afterwards. It still does the job and it’s great for what’s it’s built for.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 4-star review and for posting your comments in regards to this NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    NEWAIR ICE MAKER

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker worked great for about 3 months, since then, it makes a horribly loud sound. It finally quietens down a few times a day, but once we open the tray to retrieve the ice, the loud noise returns---for HOURS. I will try to return for a different kind, paid too much for this one.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care newair

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