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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 3.3 out of 5 stars with 94 reviews

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Rating by feature

  • Value

    Rating 3.3 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

56%would recommend to a friend

Customers are saying

Customers consistently note the excellent ice quality produced by the 44lb. Nugget Countertop Ice Maker, frequently praising its ease of use. However, some users report concerns regarding the noise level and the machine's long-term reliability, with some experiencing malfunctions or leaks. A few customers also mention challenges related to refilling the water tank.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 94 reviews
  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid ice maker and well worth it if you love nugget ice

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about the NIM044BS00. We are glad you enjoy using the unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best ice maker we have ever bought. We have in the past bought others but nothing compares to this one. I would give it 5 stars definitely.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Makes great ice. Best Buy as a company. Horrible company.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NIM044BS00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing, honestly I was totally shocked at just how quickly it produces ice immediately as well !! I give this ice maker a 10 !!!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your to comments in regards to this product. We are delighted hear the unit has met your expectations. Thank you for choosing Newair! newair

  • Rated 1 out of 5 stars

    Ice maker only good for 6 months

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for about 6 months and started leaking water and soon stop making ice. Returned and received a replacement and pay a little more for a different name brand. The same thing happened again leaking water. So I stopped using it for a while. Tried it again this spring out on my covered patio so if it leaked it would not hurt anything. After a few hours it was making plenty of ice until I looked at the ice and it had black broken pieces of plastic and it was leaking a lot of water.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Ice is always on the ready. Makes ice in minutes.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NIM044BS00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Love it easy to clean and use. Was better than I had expected

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and makes ice really fast. Nice design doesn’t take a lot of room to place.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    NUGGET ICE MACHINE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing my wife is in love with her ice machine she enjoys it the most soo happy

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NIM044BS00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair! newair

  • Rated 1 out of 5 stars

    Worst product Best Buy Sells. No Doubt

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave one star because thats as low as it goes. These machines are absolute junk..You are paying a premium price for something that at best will last a year. I hate to see folks lose their job but It would not phase me a bit If I found out this company went bankrupt yesterday..The current one we have is just over 90 days old. It has not made ice in three days. Im sure its ready for landfill city. Guess we will find out..

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Newair counter top icemaker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and we love the pellet ice. Makes ice fast also

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ice quality

    Rated 5 out of 5 stars

    Nugget Ice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and quiet Love my nugget ice maker. Definitely a must have!

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There,

      Thank you for the 5-star review and for posting your comments in regards to this product NIM044BS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair! newair

  • Rated 5 out of 5 stars

    Ice maker

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Just as described. Bought for birthday present for son. He had been using for a couple of months. No problems.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review.Thank you for choosing Newair! newair

  • Rated 1 out of 5 stars

    Do Not Buy - Part 2

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had a similar situation as the other person who suggested not buying. We tried to have the unit self clean and it made loud noises and stopped working afterwards. We placed a contacted request. For an amount of money paid this is no acceptable. The unit was purchased on March 18, 2023.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 5 out of 5 stars

    Worth the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for a little over a month and I’m enjoying it more than the GE opal. Makes the ice way quicker than the opal and also it is way easier to clean. I would recommend.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your NewAir - 44lb. Nugget Countertop Ice Maker. Thank you for choosing Newair! newair

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nugget ice maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use Easy to clean! Easy to add water!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this icemaker 8/5/23. It has NEVER produced 44lbs of ice in 24 hrs. We thought maybe due to high temps here in TX even though we have it inside in a climate controlled environment. A few days ago, we started at 7am and gave up by 12:30 pm and only had 1/2 bin of ice. Prior to this we had purchased the Insignia version. SAME issues. Very DISAPPOINTED

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 1 out of 5 stars

    Not worth the money!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked beautifully for the first year, now that we’re just out of the warranty it is no longer making nuggets, it’s all slushy. A piece clearly broke internally, because we found black plastic pieces in our slushy ice!

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using it for about a month now and works awesome!! Super fast at making nugget ice and now i don't have to go to sonic or the gas stations to get it. Definitely worth it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Another one bites the dust

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Six months in and having to go get something different as it has completely stopped doing its only job, making ice!

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution.

      Best Regards,
      Customer Care newair