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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 92 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 470 CFM Evaporative Air Cooler and Cooling Fan with CycloneCirculation for its user-friendly design and remote control operation. However, some customers have expressed concerns about its cooling capabilities and noise level, with comments suggesting that it may not provide sufficient cooling and can become quite loud after prolonged use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 92 reviews
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Defective upon receipt

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooling feature doesn't work properly and never did. After about an hour in use, makes a very loud noise. Trouble shoot with company shows water pump is not operating properly. They sent me a new one but a newer model. It works fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    To lower utility bill.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To avoid air conditioning. Cooling with ice pack is a plus. Also added bigger ice cubes. Watch water level.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    Not too cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn’t work out for me, unfortunately. I used it in bedrooms with a vaulted ceiling and a regular ceiling and it did not reduce the temperature 1° in either room. The machine runs loudly and when the water level gets low it runs even louder. The wheels on it are convenient for moving it around from room to room.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. Best Regards, Customer Care newair

  • Pros mentioned:
    Ease of use, Water tank

    Rated 5 out of 5 stars

    NewAir - 470 CFW

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to operate. It holds a lot of water. Easy to move around.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i needed for my room its now cozy and cold

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NEC500WH00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 4 out of 5 stars

    Good air cooler

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good air cooler for the Price. It will cool the air in a Bedroom or a small area Nicely

    I would recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 3 out of 5 stars

    After a month the cooler is already broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am living in a skylight room without AC inside that's why I bought this one. Initially it functions very well, however after a month the cooler is no longer working.

    No, I would not recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Hi There
      Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care newair

  • Pros mentioned:
    Cooling

    Rated 1 out of 5 stars

    please sell the filters in best buy or ship to HI

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great and does what I need from it, but they don't ship the replacement filters to Hawaii.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our home in the mountains that has no ac. If we start it in the morning before we close the windows it makes a huge difference in cooling our home. We will definitely purchase another one for upstairs.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit NEC500SI00. Thank you for choosing Newair! newair

  • Rated 4 out of 5 stars

    It cools very little

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The side of the house where the room is where the sun hits it in the morning till about the hottest part of the day, it only cools the room down very minimal but this might work if that is not the case.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the star review and for sharing your thoughts about the unit NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Great fan/cooler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it..cools off my garage. Love the different settings. My new best friend to make it thru the hot summer. The only problem that I have is reading the top display buttons. Great overall.&

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for sharing your thoughts about your experience using your NEC500SI00. Thank you for choosing Newair! newair

  • Pros mentioned:
    Water tank

    Rated 5 out of 5 stars

    Chillerrrr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my dining room to fill in an air dead zone. Works perfectly. Even though the booklet states watch the water tank .It takes hours before needing refilling.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you so much for taking the time to leave us this amazing review on the Newair Product NEC500SI00. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair! newair

  • Rated 2 out of 5 stars

    It’s okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not going to cool a small room.. it won’t lower the temperature. But it feels good if it’s facing directly at you.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Does what it should.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, we use it to cool 2nd story area. Our thermostat shows it to be 5-7 degrees lower then main level area.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great for a small apartment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for the dry air in the desert. Perfect function and size for our 820 square feet. We put filtered water as to not clog anything up like a previous device (not this one).

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair! newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Very Slick Look and Very Effective.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slick look and very effective at cooling a small room. Actually got too cold, luckily you can remote control and turn it off or just make it a fan.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing!!! It’s comforting, easy to use, great price, I enjoy the design, it’s efficient, and the cooler really works well. I love that it comes with its own ice packs.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Cooling

    Rated 5 out of 5 stars

    Cool Air Cooler

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps enhance air-cooling in the next room where A/C is not possible. This is good for the island just to boost cool air circulation.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for the 5-star review and for posting your comments in regards to this product NEC500WH00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Rated 5 out of 5 stars

    Excellent cooling fan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My A/C went out bought a couple of different brands that supposedly moved more air but had to return. This thing works great as a little swamp cooler and fan once my A/c was fixed. Will be purchasing another to use in master bedroom and no need for a separate humidifier

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500WH00. We highly appreciate your feedback. Thank you for choosing Newair. newair

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for small rooms. A bit pricey but I was able to use my Best Buy points so that helped.

    I would recommend this to a friend
    • Brand response from NewAir Team
      Posted .

      Thank you for posting your comments in regards to this product NEC500SI00. We highly appreciate your feedback. Thank you for choosing Newair. newair

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