Customer Ratings & Reviews
- Model:
- NBIQ4KUS
- SKU:
- 6543920
Rating by feature
- Value
Rating 3.4 out of 5 stars
- Quality
Rating 3.6 out of 5 stars
- Ease of Use
Rating 3.5 out of 5 stars
Customers are saying
Customers love the 4K iQ Smart Dash Cam for its top-notch video quality, ease of use, GPS functionality, and parking mode. The dash cam is also praised for its installation process, motion detection, voice control, overall performance, and sleek design. However, some customers have expressed concerns about connectivity issues, battery life, the app, size, and price.
This summary was generated by AI based on customer reviews.
Bad software doesn’t work half of the time.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great camera but very software. Camera records when it wants to. Doesn’t show live view or videos I want to view 50% of the time. This is my 2nd camera by the way!!! First one was same thing. Called customer service various times and they can’t do anything!!! My $200 black view camera worked better than this supposedly high end $700 camera.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Carlos,
Thank you for taking the time to write a review.
I'm truly sorry to hear about these issues with our iQ 4K Camera. I understand you have already reached out to our customer service team, but if you could email us at [email protected] stating you were referred by the Reviews Team we will make sure to prioritize your case and resolve it as soon as possible. We're sorry for any inconveniences caused.
-The Nextbase Reviews Team
Don’t Buy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend this especially for this price. It takes forever to connect and does not capture everything. Waste of almost $700.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Char,
We’re sorry to hear about your experience and appreciate your feedback. Please reach out to our support team at [email protected]](mailto:[email protected]. Please let them know the reviews team has referred you to them, so we can assist you directly and help resolve any issues with your dash cam.
-The Nextbase Reviews Team
- Pros mentioned:Video quality
Dash cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent iQ dash cam and perfect 4k its amazing for security and the cars
I would recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for your review.
It’s great you are enjoying the IQ. We appreciate your opinion!
The Nextbase Review Team
Not long lasting
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works properly only for 5 months waste of too much money
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Harry,
We’re really sorry to hear about your experience, and this certainly isn’t what we expect from our products. We’d like the opportunity to look into this further and help resolve it for you. Please contact our support team at [email protected], and they’ll be happy to assist.
-The Nextbase Reviews Team
Dash cam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like all the features on it really really nice dash can
I would recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for taking the time to write a review!
We're glad to hear that you like all the features of our iQ 4K Camera.
If you ever need help with your rear or front cameras, please reach out to us at [email protected]
-The Nextbase Reviews Team
Dash cam installation in Owensboro KY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can’t say enough great things about Best Buy in Owensboro! I get quality service every time I visit. I bought the dash cam and Rylan was very patient and careful installing it in our truck. He explained how to use it in great detail and even setup our phone to view the recording. Great staff!!
I would recommend this to a friendGreat gifts
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 for gifts and they’re very pleased with the results.
I would recommend this to a friendBrand response from Nextbase
Posted .Hello Donald,
Thank you for your wonderful words!We're glad to hear the gifts are being enjoyed, if there is anything we can help you with please let us know!
-The Nextbase Reviews Team
Subscription required to just use it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm REALLY peeved off with this purchase! It requires a MINIMUM $10 per month subscription, to be able to use just half the features, ($20 if you want them all!). NO WHERE on the website, or item box does it state this! AND not only that, because I took advantage of the free installation that comes with it, I can not return the item now! So basically I have a useless dash cam installed in my car, now.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Andrew,
Thank you for taking the time to write a review.
I'm really sorry to hear about this negative experience with our iQ Camera. I completely understand your frustration with the subscription cost. I'm afraid this information is available on our website at the bottom of this page: https://nextbase.com/smart-dash-cams/iq-smart-dash-cam/
The iQ camera has a 4G SIM Card inside of it, and a subscription is required to access these 4G features the same way the SIM Card on your phone requires a plan to function.
The camera still records as usual and you're able to see its recordings by taking out the SD Card and placing it inside a computer.
Of course, we understand this is not ideal and we're sorry to hear you no longer can return it.
Please reach out to us at [email protected] so we can help.
We’re committed to ensuring your satisfaction and would appreciate the opportunity to make things right.
-The Nextbase Reviews Team
Rear camera refused tomwork
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product did not work as advertised. Was installed at Best Buy twice and still did not work. Subscribed for the service at $99 a year at the time of installation. I had to return the camera but NextBase has zero customer service and continue to bill me for the subscription. I canceled the subscription via their app. Their phone numbers do not work. Their chat is ridiculous. Don’t waste your money.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for sharing your experience with us. We're truly sorry to hear that the product did not meet your expectations and that you had difficulties with the service and support. We understand how frustrating it can be to encounter such challenges. Please know that this isn't the experience we want for our customers.
We’d like to help resolve this issue for you as quickly as possible. If you could reach out to us directly at [email protected], tell support our reviews team is referring you, we will make it a priority to address your concern with both the product and subscription. We’re committed to ensuring your satisfaction and appreciate the opportunity to make things right.
-The Nextbase Reviews Team
Best
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nic quality LIT4g notification also Nic video recording
I would recommend this to a friendBrand response from Nextbase
Posted .Hello, Thank you for your positive feedback! We're so happy to hear that you're satisfied with the quality and features of the IQ. We appreciate your support and look forward to continuing to exceed your expectations. -The Nextbase Reviews Team
On paper sounds great! Useless in reality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Many MANY bugs. Not ready for public. I had to return.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Tagg,
Thank you for sharing your experience with us. We’re truly sorry to hear that had to return the product. We understand how frustrating this can be, and we truly appreciate your feedback as it helps us improve.
If you're open to it, we would love the opportunity to assist you further and ensure that any concerns you had are addressed. We want to make things right and provide you with the seamless experience you deserve.
Thank you for your understanding and for giving us the chance to improve. We hope to have the opportunity to serve you again in the future.
-The Nextbase Reviews Team
Lacks practicality for the price
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. But is not sufficient resolution to see license plates. Randomly stops recording, very slow to send alerts, annd slow to upload/view footage. Alerts are only a single notification like a text message. So if someone breaks into your car at night you’re likely to not even notice.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Chris,
Thank you for your feedback, and we’re sorry to hear about your concerns. The resolution of the video may vary depending on where you are viewing it from, as the camera uses a 4G connection to stream live or pull footage from the cloud. It can take a moment for the video to load, especially if it's being accessed remotely. For the clearest image, we recommend downloading the video in high resolution.
Regarding the notifications, we currently send one alert per movement to avoid oversaturating users with too many messages. However, if the camera detects movement again, a new notification will be sent. We appreciate your understanding, and we’re always working on improving our system. If you have further concerns, please don’t hesitate to contact us.
-The Nextbase Reviews Team
Satisfied, customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A #1 product and customer service. Would recommend the item and where I purchased the product.
I would recommend this to a friendBrand response from Nextbase
Posted .Hello, thank you for your great review! We're delighted to hear that you've had a great experience with Nextbase! We appreciate you taking the time to leave us feedback. The Nextbase Review Team
Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good product Never ever have product like this.
I would recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for your review.
We appreciate you taking the time to share your positive experience with the IQ.
The Nextbase Review Team
- Cons mentioned:Connectivity
Junk.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get this product to connect to my phone major problems?
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for your review.
I am sorry you are having this problem. We’d like the opportunity to help you with this issue.
Please email us so we can sort this out for you: [email protected]
Thanks to your valuable feedback, we've made some exciting updates to our app and device!
To enjoy the new improvements:
Update the app from your app store.
For the latest firmware, open your iQ app, tap the menu in the bottom right, go to iQSettings > Firmware Update > Click Latest Update.
You're all set to enjoy the enhancements!
The Nextbase Review Team
Nextbase iq 4k dashcam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over hyped overrated over priced does NOT work as advertised false advertisement and when you call customer service is like they only have one person working there I get the same person every time I called and she’s no help keep saying wait for update and it should fix the issues guess what I update the software and still the same issues. I WANT A REFUND
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello, Thank you for your review. I apologize for the negative experience you've encountered with your iQ and our customer support. At Nextbase we are committed to delivering exceptional customer service. Our dedicated team is still in the process of conducting thorough testing to ensure the iQ's reliability and performance. Please, email us to [email protected] so we can help you further.
Thanks to your valuable feedback, we've made some exciting updates to our app and device!
To enjoy the new improvements:
Update the app from your app store.
For the latest firmware, open your iQ app, tap the menu in the bottom right, go to iQSettings > Firmware Update > Click Latest Update.
You're all set to enjoy the enhancements!
The Nextbase Review Team
- Pros mentioned:Ease of use, Video qualityCons mentioned:Connectivity
Amazing quality/features, but slow connection
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nextbase IQ 4K has been eagerly anticipated for over a year since it was announced. This camera is billed as a "smart" dash camera with always-connected features via LTE, and in many ways it delivers on those promises at release. There are a few features that are not yet available at launch but are listed in the app as "coming soon." In addition to the "coming soon" features, a few aspects of the camera are frustrating especially for an ultra-premium device. Still, this is hands-down the best video quality of any dash camera that I've used or compared via online video platforms. The install experience for the Nextbase iQ was simply amazing. Nextbase includes a variety of power cables to allow you to connect to constant power via the fusebox or OBD connector in almost any kind of vehicle. You most likely will not need to tap another power wire to get constant power to this device - I just found a circuit that had constant power and pulled the fuse and plugged in the Nextbase adapter, which you then plug your fuse back into the adapter. The setup video you're directed to as soon as you scan the QR code in the box makes things super easy to understand as well. Video quality on my 4K unit is incredible. The video format is 3840x2160 at 30fps, stored using the HEVC codec. Videos seem to average around 150 MB per 30 second clip, which comes out to about 4 hours of video stored on the included 64GB microSD card before it rolls over and records over previous files. The fidelity of these videos is amazing - this is not a "fake" 4K dash cam by any stretch. For the first time with a dash cam I'm able to clearly read license plates for cars passing my vehicle in other lanes, even at high speed differentials. While stopped in a turn lane, you can pause frames and read the plates of vehicles passing at 40mph in the other lanes. It's almost GoPro level quality in that sense. It also does a very good job at night in low light. I was still able to read plates while driving down an unlit neighborhood street. Really amazing. The cabin facing camera is very good as well, and suitably wide angle that it can easily cover both front seats from pretty much any reasonable mounting position on your windshield. Feature wise, it’s a bit of a mixed bag with the Nextbase iQ. The included 4G connection is via the T-mobile network, so if you are in a poor T-mobile area then the benefits of the premium subscription are either frustrating or downright useless. Unfortunately, my home is in an area with abysmal T-mobile so it’s basically impossible to access the camera without removing the SD card. Even the Bluetooth connection you can make to your phone doesn’t seem to improve the connection speed for downloading videos. I’m quite frankly a little shocked that it doesn’t have wifi (at least, there’s no way to configure wifi via the Android app, although the feature is mentioned on the Nextbase site). On the bright side, when parked at work the connection is very fast so the SmartSense parking feature works very well and it’s very easy to play back videos when notified of a “parking event.” SmartSense only powers up and transmits recordings when it detects an event (even a proximity based one – not just G-force or motion) which helps both with your recording time on battery as well as the amount of storage space you’re using. Likewise, downloading clips when the camera is in a strong service area is quick and easy. The other two “smart” features of the iQ aren’t available yet as of Nov 2023 (Guardian mode and Roadwatch AI) so I can’t comment on those. I’m also a little surprised that there isn’t any lane departure or collision avoidance capability available on the iQ at launch – perhaps that will be included in the AI features later? Overall, this is a phenomenal dash cam in terms of quality, easily the best video quality I’ve ever seen from a dash cam. If you live in a poor T-mobile service area, the “smart” features are a mixed bag at best and I can’t believe there’s no way to use a wifi connection. Nextbase says the camera supports up to a 256GB microSD card, which I will definitely be upgrading to so I can get more recording time when in a poor 4G area. If there were an easier way to transfer videos to the cloud (by wifi or Bluetooth to a cell phone) then this camera would be easily worth the high upfront and subscription costs. As it sits now, I’d think hard about the value if you have questionable Tmo coverage in your area.
I would recommend this to a friendBrand response from Nextbase
Posted .Thank you for sharing your comprehensive and insightful review of the Nextbase iQ 4K dash camera. We appreciate your detailed feedback and are delighted to hear about your positive experiences with various aspects of the product.
It's fantastic to know that the installation process was seamless for you, and the inclusion of various power cables provided flexibility for connecting to different power sources. The clarity of the 4K video quality, especially in reading license plates even at high speeds and in low-light conditions, highlight the exceptional performance of the camera. This is exactly the performance we were aiming for.
We also appreciate your constructive feedback on the connectivity features, including the 4G connection via T-mobile. We have designed the product to jump between networks and utilise the strongest connection available at any time.
We are working on a release in the near future to support wifi connection. We have seen some success in testing already and hope to make this feature available very soon.
We're committed to continuous improvement, and your feedback is instrumental in shaping the evolution of our products. We hope that, with some upcoming releases, the exceptional video quality and other positive aspects of the Nextbase iQ 4K make it a great addition to your vehicle.
Thank you again for taking the time to share your thoughts.
Waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many issues with camera, no cabin sound is one of them. Known issue that they don’t want to fix. It would have been a great camera if it did what they said it would do, but really camera doesn’t work half of the time. Do your self a favor and buy something else, I’m returning mine.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for your review.
I am sorry you had this experience. There are different ways to enable/disable audio recordings. It would be necessary to double-check these mechanisms. We are positive that we can help you with the issues you’ve been having.
Please email us so we can sort this out for you: [email protected]
Thanks to your valuable feedback, we've made some exciting updates to our app and device!
To enjoy the new improvements:
Update the app from your app store.
For the latest firmware, open your iQ app, tap the menu in the bottom right, go to iQSettings > Firmware Update > Click Latest Update.
You're all set to enjoy the enhancements!
The Nextbase Review Team
Turn into a brick
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t even last 24 hours before it was frozen on the spinning wheel of death never to come back alive.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello, Jay.
Thank you for taking the time to leave us a review. We're sorry to hear you're having this issue with your iQ 4K.
If you could reach out to us at [email protected], we'll work to rectify this for you as soon as possible.
Thank you again for your valuable feedback, and we hope to resolve this to your satisfaction soon.
-The Nextbase Reviews Team
Not as expected
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Nextbase IQ 4K freezes every time I give it commands. I have to disconnect it because it won’t go back to record. Also got the rear camera and it keeps disconnecting. I’m mad that I have spent so much money on both cameras plus the professional installation and this camera doesn’t work smoothly.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hi Daniel,
I am so sorry to hear your experience with your iQ. This is certainly not how the product is designed to work. We are ready to help get this resolved for you, could you drop us a short note at [email protected] and I am confident we can get this sorted for you.
Thanks,
The Nextbase team
