Customer Ratings & Reviews
- Model:
- NBDVR522GW
- |
- SKU:
- 6346998
Customer reviews
Rating 4 out of 5 stars with 619 reviews
(619 customer reviews)Rating by feature
- Value3.8
Rating 3.8 out of 5 stars
- Quality4.1
Rating 4.1 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Customers are saying
Customers are satisfied with the 522GW Dash Cam's video quality, ease of use, and touch screen. Many also appreciate the included GPS and the relatively easy installation process. However, some users have expressed concerns regarding battery life and the lack of an included SD card. The mobile application also received criticism for its usability.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Constantly Freezes.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It records really nice but there is a known freezing problem with them and the customer support narrows it down to a "non-compatible" sd card. I use a 128 samsung high endurance sd card for dash cams and its been verified to be real. I use the same card in their 222 dash cam and don't have this issue and have actually swapped the cards around to have it work in the 222 and have the other freeze in the 522. The customer support for them tell you that you have to buy their overpriced sd card for it to not freeze. I bought this dashcam thinking I'd get my moneys worth and ill I got was a headache.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Richard. Thanks for getting in touch and sorry to hear of your experience. From reading the review it sounds like the issue might be with the type of SD card being used. This is not fully compatible with the Dash Cam and will cause it to freeze. We would always recommend a fully tested Nextbase SD card from experience. Please send an email onto [email protected] and we can do our best to assist. Thanks, Nextbase
Rated 1 out of 5 stars
Very disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had everything I wanted in a dash cam. I was unable to get Alexa to work but I was ok with that. It was great and then in less than 2 weeks of use, it stopped working. I was very disappointed because I thought I had found the perfect dash cam. Wanted to buy another one because I really liked the dash cam but I didn't want to risk buying another dud. Now I'm out a dash cam but I was able to get my money back. I would have been very upset if it had stopped working after I was able to return it. I wasn't offered the insurance when I purchased the camera and I didn't think about it at the time.
No, I would not recommend this to a friendRated 1 out of 5 stars
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2. One is now in pieces on the side of a highway. They randomly wouldn’t record and would need to be unplugged and plugged back in. Then one of them decided to stop working all together. Although video was showing on the screen, the touch screen stopped responding, wasn’t recording, and couldn’t power it off. Over the air wi-fi downloads were extremely slow. About 1Mb per second. Each clip was minimum 100MB for 1 minute of video. Wi-fi stopped working altogether on the one that is still in one piece. Do not buy this junk. I’m going back to Garmin.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Karl. Thanks for getting in touch and very sorry to hear of your experience. It sounds like this might have come through a Firmware issue or sd card use. I would recommend contacting our technical support centre on +1 800 2805 178 or via email on support@nextbase.com and they can assist. Thanks, Nextbase
Rated 2 out of 5 stars
Never again
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop recording, after 1 year 5 months..formated the SD card, even tried a new SD card only record for one second
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Joseph,
Stopping recording at 1 second is usually symptomatic of a loose rear camera cable or a failed SD card.
If you have a rear camera connected, I'd recommend removing the rear camera and seeing if the same issue happens again.
If there's anything else that we can do to help, please don't hesitate to get in contact via phone on +1 800 2805 178 and we can run through troubleshooting with you.
Rated 2 out of 5 stars
Dash Cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I installed it as per the instructions. I keep disconnecting from the blue tooth. It had great features and size. it just did not work well for me.
I would recommend this to a friendBrand response from Nextbase
Posted .Hello Chris,
Bluetooth disconnection is likely to be down to the phone/app settings.
iPhone: on your iPhone, go into Settings- MyNextbase- Background Refresh Data- Ensure this is turned on. If you see 'Location' this must also be set to 'Always'.
Then go to your MyNextbase Connect app and click on the menu in the top left of the app home screen. Select App Settings and turn on ‘Enable Low Resolution Downloads'.
Android: on your phone, go into Settings- Apps- MyNextbase- Notifications- Ensure these are set to On. Then go back one screen to Permissions and ensure these are also turned on.
Then go to your MyNextbase Connect app and click on the menu in the top left of the app home screen. Select App Settings and turn on ‘Prefer Wi-Fi Direct Downloads’, ‘Allow analytics’ and ‘Enable Low Resolution Downloads'.
If you have any further issues, please contact the Nextbase Support Team at support@nextbase.com and they can help get you up and running.
Rated 1 out of 5 stars
Really, really poor design.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for Father’s Day, what a waste of my day. Although it is very nice looking, nothing else was worth the trouble. After attempting to charge for 2 hours as instructed, no charge. Spent more time trying to charge on my computer, nothing, then tried a battery bank, you guessed it, nothing. It would show a full charge for maybe 2 minutes, then dead. I had purchased the rear view camera as well; read on line to remove it for charging, nothing, read to turn off a setting, nothing. Taking back to Best Buy. My day would have been better spent taking a nap!
No, I would not recommend this to a friendRated 1 out of 5 stars
No good at all.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good at all. Doesn’t integrate with iPhone like it should. Like it specifically says. The phone application also the same. Constant disconnecting and reconnecting of the device in order to get it to work one time each time. Customer service was great but could not figure out the problem.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
On your iPhone, go into Settings- MyNextbase- Location- Ensure this is set to 'Always'. If you see 'Background Refresh Data' this must also be turned on.
If you have any further issues, please call or email our Support Team directly on support@nextbase.com or +1 800 2805 178.
Rated 1 out of 5 stars
You will never get the iPhone application to work.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this. After updating the firmware and trying various fixes, you will be victim of a UK company that will never resolve your issue. I believe the Best Buy price for this product was intentionally low based upon this. I learned the issue was not going to be resolved shortly after the item was no longer returnable. It has been a total waste of money. The primary reason for this over other devices is the extended functionality which is not usable without the app.
No, I would not recommend this to a friendRated 2 out of 5 stars
Nothing great about this dashcam.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dashcam is just meh. There are other better dashcam than this one. I returned it to get my money back.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thinking it was one of the best. After installation the camera kept stopping and getting technical help was worthless. Took it back.
No, I would not recommend this to a friendRated 2 out of 5 stars
Bad
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App does not work, camera quality at night is unacceptable, and is built very cheap.
No, I would not recommend this to a friendRated 2 out of 5 stars
Stay away! The software is unusable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dash cam is amazing! The software is unusable!! Almost next to impossible to use the software. I would not recommend this product.
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the price
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot access the live camera function or upgrade firmware. Does record you would have to manual access the files.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
I'm very sorry to hear that you're phone has not connected properly. Please contact us on Live Chat, support@nextbase.com or +1 800 2805 178 and we'll be able to get you up and running successfully.
Rated 2 out of 5 stars
Not recommended
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought and returned cuz the main part recoding sucks also the app also never Got connected , do not waste your time and money!!
No, I would not recommend this to a friendRated 2 out of 5 stars
Not the best
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked out fine at first but then error with memory keeps occurring and won’t keep recording after a while
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
Thank you for your review. SD cards only have limited lifespans. In our manuals we recommend formatting every 2-3 weeks to prolong the life of the card. Without this regular formatting, or if the card is non-compatible or damaged, the card could corrupt which would cause a failure of data writing.
Symptoms of SD card failure are: an audible 'alarm' tone, non-functional buttons, freezing, corrupted files on playback, image missing from files, lack of file recording etc.
I'd recommend a Dash Cam compatible 8GB -128GB U3 Micro SD card, specifically designed for Dash Cam or CCTV usage. Using a dash cam compatible SD card instead should then allow your Dash Cam to function as designed. The card needs to have a minimum continuous write speed of 48MB/s.
For guaranteed functionality I'd suggest a Nextbase Micro SD card.
If you need any further information, please contact our Support Team on:
Contact Number
+1 800 2805 178
Contact Email
support@nextbase.com
Rated 1 out of 5 stars
Never will buy nextbase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This camera was produced and put on the shelves just to generate revenue for the company. It does not work properly. It’s always freezing and slow. Too many problems to list I’m gonna throw it away and go with a different brand because next base is putting out a Junk product.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello,
Freezing is symptomatic of a failed or non-compatible SD card.
SD cards only have limited lifespans. In our manuals we recommend formatting every 2-3 weeks to prolong the life of the card. Without this regular formatting, or if the card is non-compatible or damaged, the card could corrupt which would cause a failure of data writing.
Symptoms of SD card failure are: an audible 'alarm' tone, non-functional buttons, freezing, corrupted files on playback, image missing from files, lack of file recording etc.
I'd recommend a Dash Cam compatible 8GB -128GB U3 Micro SD card, specifically designed for Dash Cam or CCTV usage. Using a dash cam compatible SD card instead should then allow your Dash Cam to function as designed. The card needs to have a minimum continuous write speed of 48MB/s.
If you require any further information about SD cards or suitable SD cards, please contact us at support@nextbase.com.
Rated 1 out of 5 stars
Useless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many many attempts to get it to work correctly,and endless talks and e mails with nextbase,,...I find this unit does not work as advertised...Tech support was not helpful at all, I had to talk to different people,e, and they were all not on the same page,I got conflicting ways to get this to work....On the flip side Best By has been very patient
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete and utter garbage. Stay away from this brand. Just everything to get to work properly and just does what ever it wants. Glitching, freezing, shutting down all on its own.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hello Ross,
I am very sorry to hear that you are experiencing an issue. Our Support Team are always ready to help at +1 800 2805 178, so please give us a call and we can help you resolve the issue. Thank you.
Rated 1 out of 5 stars
waste of money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working as soon as the warranty was over. Very disappointed. Would not recommend to anyone.
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Thank you for your review. We appreciate the feedback.
I am sorry you’ve had this experience. Our products have a one-year warranty with us, but we are still willing to troubleshoot and try to find a solution for you.
Please email us so we can help you: nasupport@nextbase.com
The Nextbase Review Team
Rated 1 out of 5 stars
Rubbish or Not Rubbish?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this item on Feb 8. I had it installed by Geek Squad on Feb 22. Yesterday, Mar 4, It overheated, and could not turn it off. Did I buy a useless piece of British Rubbish?
No, I would not recommend this to a friendBrand response from Nextbase
Posted .Hi there,
You might experience a heat issue if using an incorrect SD card in your dashcam, please refer to the following link for more information on this: https://www.nextbase.com/en-us/hub/which-sd-card-do-i-use-in-my-dash-cam/
To confirm that the card is at fault, remove this from the unit and press the reset button on the underside to force restart, leave the SD card out and confirm that the issue is resolved while the unsuitable card is removed.
We always recommend using a Nextbase SD card for best results with your Nextbase dashcam as these are designed specifically to work with this.
If you have any further questions, feel free to see our Nextbase website or contact our Nextbase Support Team at support@nextbase.com.