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Customer Ratings & Reviews

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Customer reviews

Rating 3.5 out of 5 stars with 57 reviews

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Rating by feature

  • Value

    Rating 3.2 out of 5 stars

  • Quality

    Rating 3.3 out of 5 stars

  • Ease of Use

    Rating 3.3 out of 5 stars

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Cons mentioned filter

65%would recommend to a friend

Customers are saying

Customers love the clear, crisp 1080p video quality of the cameras, praising the ability to easily identify details even at a distance, and appreciating the effective night vision, even in complete darkness. However, some users note that battery life may be shorter than advertised and depends on usage and location. The system's performance is impacted by factors such as the area covered and the frequency of camera activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 57 reviews
  • Pros mentioned:
    Image quality
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely buy more batteries other wise you will be charging them often. But still worth it. The quality of the cameras is great.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 2 out of 5 stars

    Good system. Really bad app.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cameras worked gteat. Very clear recordings but it is the Night Owl app that doesn't work right and we needed to be able to monitor while away from the house. When you come back home, the app won't reconnect with your phone and have to completely reset the cameras (by taking them dow & putting them ack up) and the system. Same issue if your phone happens to shut off or restart due to a system update. Best Buy & Geek Squad were great, it's the products app that is not good.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We apologize for the issue you have been experiencing with your App. We provide a full one year warranty to protect from any issues with components as it appears the case is here. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team

  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    E’s Mobile Shop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that there wireless and comes with the NVR but honestly was losing connection constantly so I returned them

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    They Are okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard time keeping the batteries charged and they won’t work with just having them plugged in. Not

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback, Ismael. We’re glad to hear the system is working overall, but we understand your frustration with battery maintenance.

      While the cameras are designed to be wire-free and battery-powered, they do require regular recharging based on activity levels and settings. You’re right—they are not designed to operate continuously while plugged in, as the charging ports are intended only for recharging, not constant power.

      For extended use, we recommend:

      Using solar panel accessories to help maintain charge
      Adjusting motion settings to reduce battery drain
      Ensuring cameras receive strong Wi-Fi to avoid constant reconnection attempts
      If you’d like help optimizing your setup, we’d be happy to assist.

      — Night Owl SP Digital Support Team

  • Pros mentioned:
    Image quality

    Rated 1 out of 5 stars

    Non exsistant customer service, terrible app

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the cameras and wnvr seems solid. but they stopped working after 2 days. i have 90 days to return so i figured id call in to night owl and give them another chance. after one tech having no idea and telling me id get a call back in an hour (saturday) didnt get called back until monday. i was at work and they cant help you if you arent at the system. told me to call back saturday. i did, got another person that had no idea and again said, wait for a call back... 4 days now, no call back. its undortunate because they met every need i was looking for in a security system, which not many systems do. so ill drive an hour one way to my closest best buy and try out reolink.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the feedback and very sorry to hear you are having issues with your system. Your purchase also comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team

  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this camera it give clear view and very good to have around your house for safety

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Don’t buy this product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras require battery recharging every couple of weeks. No integral lighting, and was defective out of the box.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback and sorry to hear that you are upset with the need to charge your batteries so frequently. We typically advise two key options for improving the frequency of charging your batteries. First, you can adjust the sensitivity of the cameras to ensure you are getting the alerts you want, but not over-using the batteries for other motion. We also advise purchasing extra batteries as the system comes with 2 batteries per camera but they can hold 4 batteries. We also sell a charger with batteries on our brand site if you wish to consider that. Our Technical Support Team can also be reached via our 'Contact Us' section of our brand site if you wish to discuss any issues with them also.Thanks, Night Owl SP Digital Support Team

  • Rated 3 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the product as a whole. My only problem was that system only came with 8 rechargeable batteries. Its 4 cameras, but each camera requires 4 batteries. I had to hunt down the other 8 batteries for my camera system that cost 14.00 a piece

    No, I would not recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 5 out of 5 stars

    Great buy!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are awesome! Good clarity, tells what the camera is picking up (animal, vehicle, or just a motion). So easy to charge and change battery!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review and glad to hear you are enjoying your system. Please let us know if we may be of any assistance. Night Owl SP Digital Support

  • Rated 3 out of 5 stars

    Closed circuit system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price matches the quality. It a closed circuit system reducing the chances of being hacked but it doesn't have the highest video quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Night owls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my night owl cameras they work perfect thanks

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Night ow camaras

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really what I was expecting from this brand takes a while to get focused and the part that you have to charge each wireless camera after the 3 day not really what I was expecting but really good function that it has but if you travel not really recommend it

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the feedback and sorry to hear you are not enjoying your system. As noted by other user responses, the lifespan of a single charge is dependent on multiple factors. Temperature will impact charge. The sensitivity you set your sensors to will also impact lifespan. You have the option to use 4 batteries vs 2 that are included per camera. We also sell chargers and extra batteries via our brand website if you would like to have backups charging while others are in use. Thanks, -Night Owl SP Support team

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    One happy customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great and easy to setup! Day and night vision is great.

    I would recommend this to a friend
  • Pros mentioned:
    Image quality

    Rated 5 out of 5 stars

    night owl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like being to see 4 camera's at same time clear pictures

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Internal home monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A useful product indeed, easy to install and operate

    I would recommend this to a friend
  • Pros mentioned:
    Image quality, Motion detection, Setup ease
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Easy Setup. Wireless. Premium Security Upgrade

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using the Night Owl 1080pm Cameras+NVR for a 5-6 days now and everything about them is both more professional and cooler than other brand of cameras. What you need to know in advance though is: - cameras are battery only (no ability to do power/wire backup) - NVR requires ethernet (it seems to be wireless for Camera's not wireless internet) - external monitor very helpful for initial setup In the box you get the 4x cameras; 8 batteries (2 for each camera, more on this later); network cable; HDMI cable; wired mouse, USB C cable. I have to applaud Night Owl because everything you need is supplied. The USB C cable is to charge the cameras. Setup was easy. I downloaded the free Night Owl iOS app. There's a lot of two factor security, validates your email, requires a phone number that it validates, then you are ready for setup. You pair the NVR recorder first. It requires ethernet and it's easier if it's plugged into an external monitor or screen so you can see first hand what it's doing, then you pair the cameras. I had no issue pairing the NVR recorder but you should know the NVR system in this setup is for wireless cameras only, so you can't add wired cameras at a later date. Camera setup was easiesh. The cameras hold up to 4 batteries, but 2 as a minimum. You need to be ready to pair not long after you put the batteries in, so if you haven't setup your NVR recorder you need to reset the cameras. The cameras paired quickly and the setup in order of pairing e.g. 1st camera I paired became Camera 1 in the NVR/app, etc. Everything else is then about the cameras. You can connect to them via the app or via the NVR. I prefer the app and use the NVR just for storage. Camera quality is excellent at 1080p and is crisper than the cameras from that four letter R company. The inbuilt LED light is also better. In terms of battery life, I do have anxiety but I was getting 4-5 days of camera on the busiest side of my property (street). You can buy extra batteries, as the cameras take up to 4 but the batteries are non-standard/proprietary sized rechargeable. There is a LOT of smart in the cameras. Motion detection and auto light on/off. The cameras are also weather proof. Although I would make sure you install them somewhere easy to reach so when you have to charge them, you can remove, charge, replace them without needing a ladder. I'm giving the Night Owl 4 stars. Why? The quality is great. It offers a great (subscription free!) experience. It might be unfair, but this would be perfect if you could add wired cameras at a later date, or if NightOwl offered some sort of hybrid option for the cameras (wired with battery backup); or extra batteries in the box so you could hotswap batteries i.e. use, remove old, put in new, charge old while still using the camera. Otherwise you have to have a camera offline while charging. Without giving too much a way and this may help others, I use 3 cameras and keep 1 as the spare and rotate them through. So 1 camera is always charging at any time. Would I recommend to a friend? Yes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has given me peace of mind. I love how I can interact with people at my door without me being home. I highly recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear sightseeing

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for battery cameras the view is clarity wish they recorded full time

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    JIP!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The APP that operates it wont connect to the DVR and the tech support is bots that just tell you to keep repeating the same failed things. They never answer customer support phone number. If you want to be run around this is the equipment for you. If you want something that works look elsewhere. I returned mine.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for taking the time to review your product. We are very sorry to hear of the experience you had with the application feed. We offer online and phone support as well as back our all our products with a full one year warranty in case of material defect or failure. If you should ever experience any issues with our products in the future, please visit support.nightowlsp.com to contact our support team who will quickly assist. Thanks, Night Owl SP Digital Support

  • Rated 5 out of 5 stars

    The system works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like the fact that the outside cameras the lenses get foggy at night I'm going to try some Rain-X on the lenses

    I would recommend this to a friend
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