The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 56 reviews
Rated 4 out of 5 stars
Great setup for a small house
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These cameras are a pretty good setup and the 2T storage is perfect. Only down side is it comes with 6 cameras rather than 8 like it's 2k 1t counter part. This product is also easy to use after you set it up. There is an app that is subscribtion free that allows you to monitor your cameras and watch what the DVR has stored and even download it. All of this also works away from home so no need to be near the DVR you just need an internet connection.
Thank you for the review and glad to hear you are enjoying your system. Please let us know if we may be of any assistance. Night Owl SP Digital Support
Rated 1 out of 5 stars
Wast of money
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Finally hired someone to put them and and there an error message stating “Hardrive not formatted” like what does that mean because is brand spanking new 2TB MEMORY
We are sorry to hear you are seeing a hard drive error after installing your system. That should not happen with a new recorder. Please contact our support team at 1-866-390-1303 so we can help troubleshoot the hard drive issue and get your system working properly. Night Owl SP Digital Support Team
Rated 1 out of 5 stars
False advertisement
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this system because it says on the box and in the specifications that it works with google home assistant. It will not connect to google home. I paid almost $500 for this and paid the installers $800 to install all 6 cameras. I don't have money like that. Now I'm stuck with something I don't want because of false advertisement. I also spent another $65 on a nest hud with google assistant. Money wasted. You people should be ashame of yourselves. Now I have to pay another $800 to have it removed andcsend it back.
I guess I should stuck ring and alexa.
Thank you for the message and sorry to hear you are having issues with your system. We can confirm that indeed this system does work with Google Assistant. Your purchase also comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email [email protected] with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
Rated 4 out of 5 stars
Perfect for my home
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Quality is Great. Easy mobile access love the cameras and the live feed. They work perfect for security. Thinking of buying more or see what other products they have.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very confusing instructions from Night Owl & the You Tube videos are ancient & hard to muddle through. I used the existing wires with limited success. Two of the circuits are in full color at night, the other 6 aren't, but they work. Probably fewer hassles if you put in the whole system from scratch, but the kicker is needing an ethernet hookup. The older system was better. Typical American made product...very little support!!!
This reviewer received promo considerations or sweepstakes entry for writing a review.
System worked well but had a problem with hard drive 22 months in. Best Buy give me a new unit right before my 2 year warranty expired. Best Buy gets 5 stars
This reviewer received promo considerations or sweepstakes entry for writing a review.
they are great cameras and a really good DVR but they are wired so i had to return these as i have an older house and am not willing to do drywall just for camera wires
This reviewer received promo considerations or sweepstakes entry for writing a review.
WORST camera system Ive ever owned. tried to take it back. told by best buy I missed the window to return by a few days. Night vision is blurred and images color smeared. motion is choppy at best like streaming without enough bandwidth or graphics card. There is no way to read lic plates, recognize even what kind of car it is, at night. And during the day, everything skips 40 ft and does not flow. Even the user interface does not have the fine tuning options of their earlier systems that Ive owned. only wanted to upgrade for voice and image quality. this system fails in both respects. So.. $500 dollars down the drain.
Hi Mitch, we're truly sorry to hear that this system didn’t meet your expectations, especially since you've owned previous Night Owl systems. The experience you described isn’t what we aim to deliver. We’d appreciate the chance to look into this further and help troubleshoot the night vision, motion, and image quality concerns. Please reach out to our Support Team at 1-866-390-1303, or feel free to share your contact information and we can have someone follow up with you. We want to make this right.
—Night Owl SP Digital Support Team
Rated 5 out of 5 stars
great camera system
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great and enjoy being able to view each camera on my phone
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this 4K night owl system to replace my previous 2K Swan system. Very impressed with video quality. And nighttime quality is borderline amazing. My only complaint is when reviewing recorded footage you can only view one camera at a time. Shawn system would let me see four cameras at one time synchronized