Customer Ratings & Reviews
- Model:
- FTD4-81-8L
- |
- SKU:
- 6540774
Customer reviews
Rating 4.2 out of 5 stars with 356 reviews
(356 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers are pleased with the camera quality and overall performance of the security system, including its night vision capabilities. The system also offers ample storage capacity and convenient connectivity to mobile devices. However, some customers have noted issues with the motion detection sensitivity and cord length. A few customers found the initial setup to be a bit difficult.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Security Cameras
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised. Great equipment and great tech support during setup
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and happy to hear you are enjoying your system. Please reach out if we may ever be of assistance.
Night Owl SP Digital Support Team
Rated 5 out of 5 stars
francisco
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good deal and good prices I just recommend. best buy deal
I would recommend this to a friendRated 5 out of 5 stars
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used this brand and have never had any problems.
I would recommend this to a friendRated 5 out of 5 stars
Camaras sistems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice really easy installation great price great vision
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendRated 5 out of 5 stars
Awesome camera system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this camera system! I can see my house now when I'm away!
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendRated 5 out of 5 stars
cameras
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the clarity it pick's up well and easy to install.
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendRated 5 out of 5 stars
Cameras
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera stalled took longer than expected but all good.
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I use for my home and the quality is excellent.
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
I would recommend this to a friendRated 2 out of 5 stars
Camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.can't get it to work on the phone or look at the recording
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are very sorry to hear of the issue you are facing while trying to access your video feed. Please email techteam@nightowlsp.com with your model information, a brief explanation of the issue you are facing, and the best time to contact you. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you.
Night Owl SP Digital Support Team
Rated 3 out of 5 stars
Night owl
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really good I like how I can talk thu them it’s will be much better is it was WiFi not Bluetooth
I would recommend this to a friendRated 1 out of 5 stars
Horrible quality and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these cameras for just over a year, they started out good. Out of nowhere, all of the camera's started getting fuzzy when in night vision. Called customer service and they were no help, I could hardly understand her and troubleshooting did nothing to help. I was then told I was out of luck because they were 9 days over a year purchased, even after I told her this started 2 weeks ago. No care to help at all. Very unhappy with these cameras and the customer service, do not recommend at all.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and very sorry to hear of the issue you are having with system and support hotline. Your purchase comes with a 1 year warranty to protect from material defect or failure so we welcome the chance to support you on this. Please email techteam@nightowlsp.com with a brief description of the issue(s) you are facing. This will put you in touch with our advanced internal support team who will further troubleshoot with you. Thank you and we look forward to hearing from you! Night Owl SP Digital Support Team
Rated 1 out of 5 stars
No help
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had them for a couple months now and they stopped working out of no where. We're being told to take the whole system down and sent in to fix instead of sending a replacement so i can change them out and send the old ones fixed and sent back afterwards. What am i supposed to do without my system?!? So much for protection.
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and sorry to hear of the issue you are having with your system. Is that feedback coming form the retailer? We back our products with one year warranty in case of material defect or part failure which it sounds like you are experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team
Rated 3 out of 5 stars
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s not move 360 degrees. So not better stuff. Picture also Vew curbs.
No, I would not recommend this to a friendRated 2 out of 5 stars
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app doesn't work; previous version was better.
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
No, I would not recommend this to a friendRated 1 out of 5 stars
DONT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dooo noooot buy.......It worked okay for the first year but now the entire system Is down and wont work . Just boots up to a black screen Tech support is a joke and rude ... i just lost 548 dollars on a cam syster thay only worked a year.... shame on nightowl
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We're very sorry to hear about your experience. A system failure after a year—especially without resolution from support—is incredibly frustrating, and we understand how upsetting that is.
A black screen during startup can sometimes be caused by a firmware issue, HDMI/display connection, or power-related fault, and we’d like the chance to help determine if a solution or replacement is still possible.
Please reach out to us directly with your contact information and system details. We want to make this right and will ensure your concerns are escalated appropriately.
— Night Owl SP Digital Support Team
Rated 1 out of 5 stars
Not happy with this purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality view, the are essy to install but the image resolution is too poorand at night was worse. I return them to be exact two days later after being install, i play with setting to see if i got a better view but the results were the same. Also, once installed they can only be moved up and down.
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We appreciate your feedback and are sorry to hear that the image quality did not meet your expectations. Our cameras are designed to provide clear resolution both day and night, but factors such as camera placement, lighting conditions, and settings adjustments can impact performance.
Regarding adjustability, our cameras are designed for vertical movement, and for greater flexibility, we recommend positioning them strategically during installation. We regret that the system didn’t work out for you but appreciate you giving it a try.
Night Owl SP Digital Support Team
Rated 2 out of 5 stars
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At an attempt to update my old camera system which was a Night Owl system as well , this system doesn't let you go back and view past recordings nor does it give you directions on where to find or how to
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and sorry to hear of the issue you are facing. If I understand correctly you are looking to review older recordings after buying a new system. The old recordings are still on your old system, unless you paid for cloud backup which would be accessible through your cloud login. If this doesn't help, please contact techteam@nightowlsp.com at your convenience. Provide your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you. Thanks, Night Owl SP Digital Support Team
Rated 2 out of 5 stars
Poor quality
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The range of view is horrible. You can barely get any camera view when pointed in a direction
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .We are sorry to hear you are experiencing an issue with your cameras. Several factors viewability such as sunlight or bright lights aimed at your camera. If you would like more specific support please email techteam@nightowlsp.com, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Thanks, Night Owl SP Digital Support Team
- Pros mentioned:Camera quality, Overall performanceCons mentioned:Motion detection
Rated 4 out of 5 stars
Satisfied, yet still disappointed.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is good. Build is cheap. Reviewing the footage is super tedious. You cannot adjust the sensitivity of the motion detection, and you must orient the camera properly when mounting it because you cannot invert the image through the software. The phone app runs nicely as long as you're not trying to go back in time. Reviewing footage is best done directly through the DVR, and even then it is slow-going and tedious. And god forbid you need to export footage because every motion event has to be exported seperately, often broken down into 10 or 12 second increments. So If you're wanting to export a full 10 or 15 minutes of video to give to the police or to edit into the next Youtube viral hit, you will probably be forced to export 30 or more separate files. There should be an option to export from one point in the timeline to another as a single file, but alas... Yet, I must confess, at the end of the day, the system does what it is supposed to do. It watches and records and serves as a deterrent, and provides evidence should you need it. I even used it once to help me figure out where I lost my keys. So it is not without value. And it is for this reason that I give it 4 stars instead of 3.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Just plain out bad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bad these to replace my Swann cams that with out after 6 years but it is definitely crazy that my 6 yr old out dated camera picture are way better than these. I was even more upset that I had to take them down and returned them after I wasted my time putting them up 
This review is from Night Owl - 12 Channel 4 Camera Wired 2K 1TB DVR Security System with 2-way Audio - White
No, I would not recommend this to a friendBrand response from Night Owl
Posted .Thank you for the feedback and sorry to hear you were not satisfied with your purchase. The largest issue we see is that people you existing wiring that is not rated for our cameras and then see poor video quality. We always recommend using our cabling which is made specifically for our product. We welcome the chance to better support you should you need any further assistance. Thanks, Night Owl SP Digital Support Team