Customer Ratings & Reviews

Cameras and Dvr work as they should. Expected better night vision. Overall great for the price.

This system is economically priced and offers many of the advanced features of much higher prices systems, let's see how long it lasts!

Great product! I wish it would have a pinch zoom option from the app and set up instructions could be more clear on what to do

Easy to install and set up. Motion sensor is sensitive. Only downside side is their app, does not seem to work properly.

pros are night vision so touchy with flying bugs love watching house from phone and text alearts one issue is the fact that night isn't 100% clear

The DVR stopped working 1 week after warranty, according to Warranty Dept. Spoke to 3 customer service technicians and all 3 said they will honor the warranty. They never emailed me back like they promised and then finally when I demanded to get this resolved they emailed me saying you passed the warranty period. I said it took me at 3 weeks to wire up the house and get everything connected and I am within the warranty but even so for good customer service honor the warranty. Once I told them I won't purchase another Night Owl Product they offered a 25% discount thru their website to purchase another DVR, with the promise this one is a better model. So I just spend $184.58 and I purchased a HDA10L-DVR8-1TB. Loved the unit when it worked this newer one seems a bit better on response time on the iPad upload and clarity. Lets hope for the best. But don't count on any customer service help.

The dvr works great, only draw back is cameras only have a 70 degree angle of recording

The system is very easy to use. I love the app it is so easy to install on your phone and view every camera. It's fast and convenient to have in the home and on your phone to go.

I only had this system so i have no comparisons. But it does buffer alot when trying to veiw the mobile app which is frustrating. Nite view is grey if the area is not well lit forget it. Its easy to navigate. it's doing the job right now again i only had this system all of them hype their products up so i cnt complain

I searched for security cameras for about a month and for the price and the features these offer you can't beat them.

My neighbors are on their third generation of Owl security cameras. This is my first. Easy to install. I chose the wired system over the wireless system and love it. I can check my cameras from anywhere in the world.

Bought this at the request of a customer due to price. After install the system worked ok for a couple of months, but then cameras started to drop one after another. Customer contacted night owl each time and had a new camera sent to her. After a year of use the DVR unit died as well. Would not recommend!

I bought this to replace a Q-See system. All wiring was existing RG-59 BNC, so connecting cams wasn't the immediate issue. First is price being attractive for an 8 channel system that runs both HD & TVL type cameras, with 4 720p cams. I even bought the 2pack to make 6, figuring I could use my 2 720p Q-See HD cams to make up a new 8 cam, all HD system. Mine has only 2 HD channels & 6 TVL type. So there was the idea, new 8 HD cam system for under $400. After spending a good many hours figuring out the DVR's menu that appeared to look so functional & easy, my HD cams did not work, but that wasn't the worst. The cams will not mount at even close to a true 90 degrees aiming straight, making mounting impossible in my & most cases where the sofet is the best mounting area. This is for 2 reasons, one the focal length was zoomed at about 4x digital. So, I'm mounting about 13' off the ground & mounted under the sofet, just under the gutter, you are looking at 20' of grass in your face & a bit of the street from 50' away. It's a pixelated, grainy, picture unless you mount it across the porch & re-angle it to aim under it, then it looks "normal" from a distance of 150' to the street. It brags you can put a 4TB HDD in, but fails to mention that it voids the entire warranty on every piece of that package! It records/plays back at a max of 15 FPS, so all moves at half speed. DVR software while mouse friendly is lacking much in features. The cam mounts are poorly made, aluminum, ball & socket joints with 3 closely drilled holes on a maybe 2.5" mount. You really need to use a rag & a pair of channel locks to tighten them enough to stay. By the way, if you have no prior experience installing or using a CCTV system, stop reading & buy the Swann or Lorex unit here. Directions are a "poster" folded with some basic info & links to the site that barely works, except for the chat to support. There are no other types of cams made by Night Owl in that format sold on their site. There is no working video tutorial. I have experience so this wasn't a big issue. The picture the cams give is as good as any when you back them up to a ridiculous point & the angle seems narrow. I didn't need the wiring but if I had it worked & it is real RG-59, just braided coax though with heavier shielding than others. Better quality wiring than expected. I would stay away from this company in general. They claim for security reasons if you get locked out for some reason, you need to send the DVR in to be unlocked with a proof of purchase or something crazy. I know from trying them on the phone before for a customer they are impossible to work with, hung up on me accidentally several times & took hours to reach anyone. The chat support now added worked ok. The staff are mostly rude to you, don't care & one told me "as you wish", when I threatened to return it. I had to Google everything on this unit. They finally got their wish & I returned it. no more Night owl or Q-see, EVER for me. Swann, never had an issue with, has good wire, support, from prior experience. Just a bit pricey for me at $599 for the 8 cam system. Honestly, real systems don't come pre-boxed. You buy it all as a "kit" or separate items & it starts in the $1500 range for an 8 cam 720p system running on RJ-45. I don't think Best Buy gets into that high end of security cameras at this time. Most don't need them. Another piece of advice, all these systems in a box companies have 2 things in common, the remote via phone app won't work right or the remote control. They like you to use a mouse they supply or your own wired optical.

Works good and very easy to set up.I like how you can access it from your phone.Has very good camera quality.

Easy setup and configuration. Would have preferred user manual in box instead of online but, all is good.

Not entirely what I expected but does the job in general

very good system for the price, easy install and the 1TB storage is large enough for my needs

The night owl cameras are great. I am very disappointed with help on learning the system. No one at best buy will help me. No manual came with it. Shouldn't install and not help the purchaser.

Over all we felt so very safety about this cctv, cant ask for more about installing it.

I purchased this item for a farm building with no wifi. It definitely works as described.