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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 425 reviews

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88%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use, excellent camera quality, and effective night vision capabilities of this 8-Channel, 4-Camera Indoor/Outdoor High-Definition DVR Security System. Many also praise the quick and straightforward setup process and the high resolution images. However, some users have reported issues with the DVR unit's durability and overheating. A few customers experienced problems with the DVR malfunctioning after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 425 reviews
  • Pros mentioned:
    Setup ease

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep my property safe. Easy to set up and use. I can keep an eye on the seedy individuals that are around.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Evening. Thank you for taking the time to review your system. We are always happy to hear how a system is helping to keep people and their belongings safe. Thanks for choosing Night Owl.

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Pretty darn good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason for 4 instead of 5 stars is because the Night Owl app needs improvement. There are DOZENS of complaints about the app and they have yet to fix it. If the app is running in the background it will use up your battery very quickly. The app needs to be forced stop. Also, we had several instances where the app would lose connection to our DVR unit which required us to re-install the app and go through the setup process all over again. ALSO! We bought this unit less than a year and a half ago and the DVR has died. Cameras still work but the DVR is no longer recording nor is it sending a video feed through the HDMI cable to the TV. Night Owl CS is sub-par. No one speaks English (surprised??). Although the unit was just 2 months out of warranty, they would not help in any sort of way to replace it. I was told the TV was 2" too big for the DVR to properly send a video feed. I was told to purchase a new unit through their website instead. Fortunately, we found a new Night Owl DVR unit on Amazon, purchased it with an additional 3 year warranty. The new unit seems to have been upgraded from the unit above. Different DVR box shape, different features on the box, and a different/upgraded power supply. Other than the horrible CS and sub-par app, this kit is surprisingly good.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon. Thank you for taking the time to write this review. I am sorry to hear that your DVR ceased working out of warranty. Our primary technical support team is US based out of California and we offer support in both English and Spanish. So I am not certain what no English means. However, I do understand the frustration that accompanies system failure and sincerely apologize for any inconvenience. Thank you for choosing Night Owl!

  • Pros mentioned:
    Setup ease

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install good set for the money Clear view at day and night

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review!

  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    great systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my son and i installed the system everything works well the only trouble i have is one of the camera connection don't make good contact all the time and one camera won't work

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision

    Rated 4 out of 5 stars

    Great product, only one major issue I hate...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So these are great cameras, night vision, motion all are great and the clarity is excellent. Here is the issue... You cannot delete individual events. If you want to delete one event, you need to format the drive again. Besides that, love the setup.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      dear customer,
      thank you for your honest review, you can actually delete an even searching by all channels, once you get a list of the result based on time and date you can check the desired event to delete.
      please do not hesitate to call technical support at 1866-390-1303
      to get more assistance.

  • Pros mentioned:
    Picture quality, Setup ease

    Rated 5 out of 5 stars

    Nice system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and use! Also video in hd is great..

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for reviewing this product. Hope you continue enjoying your new system!

  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up, and easy to use. Connected to TV with HDMI cable and turned on to instant surveillance. App also works well for both live view and playback.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review !!

  • Pros mentioned:
    Night vision, Picture quality, Setup ease

    Rated 4 out of 5 stars

    Great home security camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a very nice picture and excellent night vision , the system is easy to operate.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for being a Night Owl customer!

  • Pros mentioned:
    Picture quality, Setup ease
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is good, somewhat easy setup. Only Issue is when im not home the and check the cameras from my phone the signal is out sometimes and i cant access the camera. Its hardwired to a nighthawk router and i have the best high speed internet service. So i know its not from my end. But all in all i like it.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review! Please feel free to contact our tech support team at 1-866-390-1303 to fully troubleshoot this issue.

  • Rated 4 out of 5 stars

    Love the product, BUT NO CUSTOMER SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed in Technical support, no phone # to call. No way to access thru email. You need to register product first then create a ticket. Tried to create a ticket for 3 days never could do it.. Happily I figured out the issue myself, I changed the ID "top line" on the iPad and it thru off the connection. I deleted and retried the connection saw it change to DVR2 my iPhone is DVR1 and now it works fine.. Love the product, but God help you if you need Tech support. Disappointing.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for reviewing your product. We have just launched a new support site which will hopefully help us change your perception of our Customer Service. Thanks for choosing Night Owl.

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Best Security System I have had yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Swann system broke down and I asked someone that works for a security company and with my budget and needs this system was perfect! The night vision works better than expected and the customer service is very helpful when I had questions!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good system. Needed tech support and was completely satisfied with the level of help I received. I can monitor my home from anywhere now. Images are clear and steady. got it a great price

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you.

  • Pros mentioned:
    Night vision, Picture quality, Setup ease

    Rated 5 out of 5 stars

    Easy to set-up and to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great view and good night view, easy to operate, not to mention a great price and for a DIY is really easy to install and get operational.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We appreciate your detailed feedback. Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this camera system! Remote access is awesome! Picture is very good. Not very complicated to hook up, just takes time and patience.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the review. Please do not hesitate to reach out to Night Owl for any future security related needs!

  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is great. We bought a wireless one and took it back and exchange it for this one. The night vision was awful on the wireless camera set. The night vision on this is good.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon and thank you for the review! Please do not hesitate to reach out and let us know how we can help provide for your security needs.

  • Rated 4 out of 5 stars

    Excellent Camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a few minutes to get the cameras setup however it took a call to tech support to be able to get see the cameras on my phone and tablet. Tech support from Owl was better than I expected and they were very polite.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon. Thank you for the feedback. We here at Night Owl strive to provide the best customer service in the industry. Please let us know how we can provide for all your future security needs.

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Crystal clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the 700 line night owl system already and this 720 hd system is hands down the best. The operating system is easy to navigate, and the picture is crystal clear Easy to install and defenite must have at home

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your honest review about the 720p camera Image quality performance.

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    GREAT PRODUCT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE FOUND THAT THESE CAMERAS ARE GREAT FOR OUR HOME I HAVEE RECOMENDED THEM TO MANY OF MY FRIENDS AND FAMILY

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback and for being a Night Owl customer!

  • Rated 4 out of 5 stars

    Works well. App could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything as advertised. The only thing I don't like is that only 1 device at a time can connect to app. Also, the app takes 1-10 seconds from launch before I can see live view. Not cool but good enough for my needs.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon. First, thank you so much for reviewing this product. We love hearing feedback from our customers, whether good or bad. Secondly, you should be able to connect up to three smart devices simultaneously. I would strongly recommend testing your internet speed to ensure that the internet speed matches the system requirements. Again, thank you for the review and for choosing Night Owl.

  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Great video surveillance system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for a neighborhood pool. It works very well for the layout we have. Playback works well. System was easy to install and setup.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Morning. Thank you for reviewing your Night Owl product. Always good to hear back from a satisfied customer. Please do not hesitate to reach out for any future security related needs.

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