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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 425 reviews

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88%
would recommend
to a friend

Customers are saying

Customers often highlight the ease of use, excellent camera quality, and effective night vision capabilities of this 8-Channel, 4-Camera Indoor/Outdoor High-Definition DVR Security System. Many also praise the quick and straightforward setup process and the high resolution images. However, some users have reported issues with the DVR unit's durability and overheating. A few customers experienced problems with the DVR malfunctioning after a period of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 425 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome cameras

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good system I am glad I chose this system

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your great review!

  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system can do so much I can't began. Only one problem I hope they will fix soon is the App to view the cameras from a mobile device. It sucks-up all of the battery power in my phone and tablet with in 2.5 hours, but at the same time is works beautifully.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for reviewing your product and I am very happy to hear it is working well. The APP does draw from the battery quite heavily, but we recommended using the APP for motion activated push notifications as opposed to continued long term Live Viewing. Thanks for choosing Night Owl.

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Very, very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially tried some IP cams, & loved them. I jut did not have the bandwidth for 3 uploading all the time. The Nightowl wired system works perfectly as advertised & the pic quality is plenty good (720). Night vision is okay, not great. Probably more like 30 ft. On a dark night; more with added ambient light. I would like to see an app update to allow pinch zoom for mobile devices. All in all, GREAT for the price - gets the job done.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We appreciate your detailed feedback. If you ever need assistance, please do not hesitate to contact Night Owl Technical Support. Please refer to your user manual for this information. Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    good price for the product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was the best investment I have to date, I initally called around town yo fet trust worthy installers and the ones I did called bad mouth this product so bad I was almost convinced to return it to the store. However, Im glad i didnt, it turns out to be most crisp pictures and video feeds I ever seen. Everything the manufacturer offered was free or included, and I love free. Buy it see for yourself!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for reviewing your product and for the glowing comments!!!

  • Rated 4 out of 5 stars

    no owners manual in box hard to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I WOULD BUY THIS PRODUCT AGAIN BUT ONLY BECAUSE OF BEST BUY MY SYSTEM DID NOT WORK BAD POWER ADAPTER SO BEST BUY FIXED THE PROBLEM THANK YOU

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Morning,
      Unfortunately, electrical parts can malfunction for various reasons. I'm glad you have fixed the problem with your system. Thank you for choosing Night Owl Security Products for your surveillance needs.

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture, good wide angle lense. Sometimes it cuts out from mobile, but overall good product.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We appreciate your detailed feedback. Thank you for choosing Night Owl!

  • Rated 5 out of 5 stars

    Great system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the system. It already saved my cat. I was at work and watching the cameras on my phone using the app while a contractor was at my house. I saw my "inside" cat walking down my driveway. I was able to call home and kitty is safe again.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Very happy to hear the system is helping keep your family safe and in the house, lol. Thank you for sharing!!

  • Rated 4 out of 5 stars

    Good system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good system for what it does. The clarity of the video could be better especially in low-light / night vision but after comparing it to other systems it is on par with others.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your feedback! We appreciate you being a loyal Night Owl customer!

  • Pros mentioned:
    Setup ease

    Rated 4 out of 5 stars

    Great equipment for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been awesome using this setup for home security. Bought an extra dome camera for it since installing and have found that the system works well with pretty darn clear imagery. Setup wasn't too hard for having little experience. Only thing that caught me off for a while was the time on the cameras was off by three hours, but found the time zone setting, at which time it corrected the time stamps on all existing footage.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your honest review!

  • Rated 4 out of 5 stars

    Good moderate camera system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, fairly easy to set up...with patience. Would be nice to get alerts when there is movement or facial recognition. Video quality is average. Fair price

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good morning Jcat. Thanks for reviewing this system. It does have motion activated push notifications. They just have to be configured. If you need assistance with this, please feel free to email [email protected] (to attn: customer service) and i will gladly assist you. Thanks for choosing Night Owl.

  • Rated 4 out of 5 stars

    Good system for start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup only thing I didn't like I would have like it to have been wireless

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review!

  • Pros mentioned:
    Night vision, Picture quality

    Rated 4 out of 5 stars

    Great set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly everything i wanted, clear picture and real good night vision

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your kind review!

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great home protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a home/office/small business protection. 4-cameras are good quality (not zoomable) 720p, there is a digital zoom on the dvr +8 ports means for add-on cameras later. Ptz control port and wifi capable! (Cheaper systems are available with same ports and cams, but quality varies)

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the review!

  • Pros mentioned:
    Motion detection, Setup ease

    Rated 5 out of 5 stars

    Great system for the home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System was easy to setup. The motion detection recording is a great feature saves hard drive space. Mobile viewing app isn't the greatest , but does work.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your honest review.
      Best regards.

  • Rated 5 out of 5 stars

    Simple & Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Minor install with running cables but overall simple and easy for anyone who knows how to click a mouse. I HIGHLY RECOMMEND THIS

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you!

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    very clear picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very clear picture, easy to install, the only badthing is the phone app, it take sfor ever to turn of the alarm, and doesnt stsrt the live view right away, but the system is very good

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thanks for your kind review! We are releasing a new app soon, so stay tuned!

  • Rated 5 out of 5 stars

    easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The whole system was as easy as you could ask for to install there were 2 of us and it couldn't have gone smoother customer service actually answered the phone and was more than helpful

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review.

  • Pros mentioned:
    Night vision, Picture quality

    Rated 5 out of 5 stars

    camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    image is sharp, night vision works good, no problem at this time decided to add two more camera, don't forget to hook it up to the inernet

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for your detailed review. If you ever need assistance, please do not hesitate to contact Night Owl Technical Support. Please refer to your user manual for this information. Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality, Setup ease

    Rated 4 out of 5 stars

    Great Camera for house

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cameras are easy to install and they have great pic!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you very much for your honest review.

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    horrible times 2!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one would not connect to the internet and had 2 cameras that would not see at night and support (after 75 min wait) said to return it. The 2nd system would not connect to the internet either and had one camera that would not see at night. After 2.5 hour wait for support they said it was bad also! Don't waste your time like i did.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon,

      I am very sorry to hear that you have had a negative experience with Night Owl. Defective out of the box is not a problem we experience with any frequency, so i am sorry that it appears to have happened to you twice. There are rare instances where something is damaged during shipping, but again this is rare. If you need further assistance with your Night Owl product i would be happy to personally handle your support ticket. Please create a customer support ticket on our webstore (to attn. Nick E) and i will happily remedy any ongoing problem.

      Thank you for choosing Night Owl and again, very sorry for the inconvenience you have suffered.