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Customer Ratings & Reviews

Night Owl - 8-Channel, 8-Camera Indoor/Outdoor Wireless 1080p 1TB NVR Surveillance System - White/black-Front_Standard

Customer rating

Rating 3.1 out of 5 stars with 9 reviews

  • 20%
56%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-2 of 2 Reviews
  • Rating: 1 out of 5 stars

    Replacement wireless NVR? Not on your life.

    Posted
    UnsatisfiedCustomer
    • My Best Buy® MemberMember

    My wireless 8 channel 1080p NVR was stolen from my trunk while at my auto mechanic. I go online to find I am unable to purchase a replacement. They only sell wired NVR standalone units. I contacted Night Owl direct and they confirmed my dreaded online discovery. THEY DO NOT SELL WIRELESS NVR’s AS A STANDALONE PRODUCT. The Night Owl rep trys to sell me another 8 camera bundle. Had I known this, I would have never purchased this product. Now I have eight wireless cameras around my house doing nothing.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We are sorry to hear you are experiencing this issue and would like to speak with you directly about a resolution. Please email techteam@nightowlsp.com with your best contact information so our team can take the next step. We believe we have a resolution that will make you happy. Thank you

  • Rating: 1 out of 5 stars

    It was the worst customer service from any vendor

    Posted
    NightOwl07

    Best Buy should be ashamed that it is selling night owl security products because I spent three hours on the phone with them and a half-hour and chatted. The technician reset my entire system and wiped out down my configuration, and I've been trying for another hour to get another technician to help me. I guess you get what you pay for.

    No, I would not recommend this to a friend

    • Brand response

      Night Owl

      We are sorry to hear you are having a poor experience getting your system setup. Please email techteam@nightowlsp.com. One of our advanced technicians will fully research your call history and reach out to you to get this resolved. We appreciate your patience and thank you for your understanding during this frustrating time. We look forward to hearing from you.