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Customer Ratings & Reviews

Your price for this item is $279.99

Customer reviews

Rating 4.1 out of 5 stars with 341 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers commend the C20X Series 8-Channel surveillance system for its excellent camera quality and ease of installation and use. Positive feedback also highlights the system's effective night vision capabilities and its competitive price point. However, some users experienced difficulties with the mobile application's functionality and connectivity. Overall, the system receives praise for its performance, but improvements to the app are suggested.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 341 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth it every penny easy to use and clear picture

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you Rocky!

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great item for store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good with TV I got an great quality for price

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl!

  • Rated 4 out of 5 stars

    Night Owls better than humming birds for security.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice security system. Eight night owls constantly wondering who who who is there.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy setup and install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some issues with DDNS and remote management. Overall hardware setup and configuration pretty straight forward

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Sorry there was an initial issue. But happy to hear all is working well. Thank you for being a Night Owl customer!

  • Rated 5 out of 5 stars

    Just needed a reliable DVR

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a reliable DVR for my current camera system. I didn't use any of the new camera's but the DVR is perfect for my needs in my business. Connecting to my phone is also a breeze. Although, it seems night owl logs you out on the phone app every month. Annoying but I make it work.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl. Please do not hesitate to visit support.nightowlsp.com if you are having an issue with the system or App. We have troubleshooting material and agents at the ready. Thank you!

  • Rated 3 out of 5 stars

    Wish I had more time to appreciate this camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I purchased this camera for a nursing home since my mother was getting roughed up. I had it installed for only a week and a half and mom passed away. Now the camera is sitting in my basement not being used. I wish I could return the camera but I only had 15 days to return to get a full refund and with the funeral services, I did not make it within the 15 days.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We are very sorry to hear about the passing of your mother. Since the system was purchased from Best Buy, it can only be returned to Best Buy. If you experience any issues with the product, should you decide to set it up for your home, please let us know. Again, our condolences on your loss.

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Okay overall

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Video quality could be better. But overall product works well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Value and Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This security camera system is well balanced to get the job done with out you breaking your bank account.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl!

  • Rated 4 out of 5 stars

    Excellent cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than difficulty running the cables, cameras working great!!!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Cable installation is never fun. But it does provide the most secure option in the market today. Happy to hear your product is setup and performing well. Thank you for choosing Night Owl!

  • Rated 4 out of 5 stars

    Great cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good camera system. Would recommend to anyone just starting out

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the recommendation!

  • Rated 4 out of 5 stars

    They work well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We haven’t had them long but have found the cameras very useful and helpful even at night.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great camera at a good price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install. app isn't the greatest but works fin on the DVR, just wish it had sound.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    It’s good for day time night time 4/10

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok quality not bad but it’s not clear at night Day time 8/10

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Please use the following link to contact our support team regarding the Night Vision issue you are having. Thank you! https://support.nightowlsp.com/hc/en-us

  • Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these cameras but changing your password is a bit difficult.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Covers basics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything I needed was in the box. Not so good at night but great picture in day light.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review! There are a number of factors that determine the Night Vision distance you will receive with your camera. These factors include: 1) the amount of ambient light in the area the camera is located (more ambient lighting the better), 2) whether the camera is set on a fixed object (camera should not be pointing out into blankness but rather focused on something) and 3) the number of LEDs your camera has (the more LEDs the more Night Vision distance you will receive). Thanks for choosing Night Owl!

  • Rated 4 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love the app and that you can see videos every time when there is motion sensor

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl! We appreciate your feedback.

  • Rated 3 out of 5 stars

    Good starter set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had trouble setting it up. It would not show up on our TV even though it meet all the requirements. I ended up borrowing a computer monitor for the initial set up. They are set up and working now. I still have to order longer cables for 5 of the cameras. Also I kinda assumed the picture quality would be a bit better.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We are sorry to hear you are experiencing an issue with your Night Owl product. Unfortunately, the issue you are having requires troubleshooting by our technical support team. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.

  • Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    DO NOT BUY!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After spending many hours routing cables etc. I find that one camera dies shortly after installation, and then discover that they have major quality control issues with their products. The motion sensors would only pick up people and animals about half the time, and would not pick up vehicles driving down my driveway--in the same places where it would pick up a person. Their support service keeps you on hold for long periods, drops your calls, and uses people with foreign accents that can be difficult to understand, and then is baffled by your requests. I am being forced to return it as it does not live up to its advertising. I would not recommend this to anyone. DO NOT BUY!

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email [email protected] at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.

  • Rated 4 out of 5 stars

    Good system so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make sure you have enough wire if you are setting up perimeter surveillance.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for choosing Night Owl!

  • Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product with great customer service. Easy to install and set up.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Happy to hear your experience has been great! We appreciate the feedback and thank you for choosing Night Owl!