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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 341 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers commend the C20X Series 8-Channel surveillance system for its excellent camera quality and ease of installation and use. Positive feedback also highlights the system's effective night vision capabilities and its competitive price point. However, some users experienced difficulties with the mobile application's functionality and connectivity. Overall, the system receives praise for its performance, but improvements to the app are suggested.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 341 reviews
  • Pros mentioned:
    Installation, Picture quality

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good cameras high quality and they are easy to install

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the feedback!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great system and easy to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performing security system. It works well with my existing set of cameras so I’m able to fill in for the ones that did not come with the box. I really enjoy the larger hard drive storage space too. It works very well with the phone application that’s included in the purchase. A good starter unit for home use.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the amazing review and for choosing Night Owl!

  • Pros mentioned:
    Installation, Picture quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great...easy to install...crisp clear picture.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for choosing Night Owl!

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Motion detection

    Rated 1 out of 5 stars

    Over 400 false motion notifications in 3 days

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed the cameras for outdoor use The picture quality is excellent. The issue is that they use pixel change technology to determine motion, not motion sensors, or heat sensors. So if you have a leaf blow across the ground, or clouds create shadows, or trees create shadows, it will set off the notification warning I received over 400 notifications of motion that were all bogus in the first four days. I called the helpdesk and they basically stated that there isn't anything i can do except replace the cameras with better technology. These other cameras that actually use true motion detection are $150 per 2 cameras. If your intention is to use this as an internal recording device, that is ok to record constantly, they would work great. But as a security system that notifies you of issues, it is not a good choice at all.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 4 out of 5 stars

    Great cameras very clear pictures

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras were easy to install the setup with the APP was difficult as customer service took a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great value & great cameras.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set-up. Wonderful customer service needed a bit of help, rep answered promptly and was experience of product.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      So happy to hear! Thank you for choosing Night Owl!

  • Rated 3 out of 5 stars

    Glad I got it although

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion it is hard to understand the difference between the models, why 8 wired cameras costs less than 4 with same HD. With that being said I only wanted a small system , it was not important to live view to my phone! Hindsight, now I want the addition of the other three cameras and the doorbell too. Four is hard to see my whole exterior effectively also live view is more important to me than I thought and it is lousy at connecting it's always saying offline so this is definitely not a good one for live view from my experience! The cameras are working well and with just four seems as it will go months on the one tb hd so that is good enough for me probably even with twice the cameras! Still have not figured out if I can access on my computer to remove unwanted recordings if not then it may be difficult to delete on my phone when it's offline all the time. Some day's it is online I can watch recordings and see settings although not once today with lots of attempts because of receiving alerts! Obviously I have a lot to learn should of got extra wire so cameras could extend and get more of a view with just the four-cam. Bottom line! From my experience, if you don't want live view the cameras do fine in dark and light. Get the extra cameras and doorbell and extra wire!

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you so much for the review. We see you are having a couple of issues our tech support team could assist with. We do provide easy to access troubleshooting material on your products support page at https://support.nightowlsp.com/hc/en-us. If you need additional assistance, simply use the Contact Us link to reach our technical support team. Please ensure your device is running the latest software version to access phone support. We thank you for choosing Night Owl.

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    iPhone app works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered cable adapters so it can used as PPOE. It works very well and there is no static or blurred images. Using the app on iPhone or iPad is very simple and it connects well. Sometimes viewing history can be a bit laggy, but overall it works well and is simple to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cameras have all the features that the Arlos can provide without having to worry about charging the battery. Main issue I find with these cameras is that they fail to upload recorded videos after a certain number have been uploaded

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon and thank you for the review. We would like to troubleshoot the issue you are having with uploading recorded video. At your convenience, please contact our technical support team at 1-866-390-1303 and one of our agents will assist. Thank you!

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Images

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added these security cameras and couldn't be happier with the images. Playback was a little counter-intuitive but was easily mastered once I understood the icons. Not overly impressed with the App for replay on remote devices, but love the usefulness of remote Live viewing.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the review! We would love to gather some more information from you regarding the experience you are having while playing back recordings on the App. Perhaps our team can troubleshoot any issues. Please visit support.nightowlsp.com for easy to access self-troubleshooting and to reach our technical support team. Thank you!

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Night owl security cameras

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and no batteries are needed. Picture quality is very good even at night.

    I would recommend this to a friend
  • Cons mentioned:
    App reliability

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice price for 8 cameras. Everything works as expected but the app is hard to use sometimes.

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      So happy to hear! Thank you for choosing Night Owl!

  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great Cameras

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents as a gift. They love having cameras around the house now especially having grandchildren and a pool in the back yard. It’s a big help and it was easy to install around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great cameras!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got some help to get them installed since I have never had cameras and didn't know what to do!! My brother installed them with little time!!! Awesome cameras and affordable too!!! A few seconds of delay but no complains here!!! Defenetly would recommend!!

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the feedback! We are so happy to hear the product is working well for you.

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great video but no audio

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to give you the video quality to you need just no audio.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Money well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was very easy. Everything needed was in box. The quality is great and I feel so much more secure. I got the package with 4 cameras but I have the option to add 4 additional cameras if I wanted to. I have no complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system works good at first but is already starting to fail. One of the cameras shows half daytime and half night vision, and the other are showing grainy. It has only been one month. It will be going back.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Good Afternoon. This issue would need to be troubleshot by one of our technicians. Please call 1-866-390-1303 at your convenience and one of our agents will troubleshoot the issue you are having. Thank you!

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good but should have bought a different one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have bought wireless ones. Otherwise good.

    No, I would not recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Wired CCTV systems are still the most secure option in the market. Plus, this system has enhanced features such as Spotlight Technology and Human Detection Technology. Thank you for choosing Night Owl!

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Job well done

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use works very well, would recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    It was a good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all a good product and a great buy I would recommend this to any one

    I would recommend this to a friend
    • Brand response from Night Owl
      Posted .

      Thank you for the recommendation and for choosing Night Owl!

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